Retail TouchPoints

JANUARY 5, 2023

The Home Depot has added three new tiers to its Pro Xtra loyalty program as it seeks to gain a larger share of the $450 billion home building professionals’ market. We’re focused on serving the Pro no matter where, when and how they choose to shop with The Home Depot.”.

Accounting 284

Accounting Planning Management Shopping 284

Retail TouchPoints

SEPTEMBER 5, 2023

They’re likely asking questions of their marketing and sales team concerning performance and outputs. Or a retailer could want to strongly emphasize high-quality customer service based on recent, and repetitive, negative customer experiences in select stores.

Customer Experience 260

Customer Experience Consumer Shopping Marketing 260

Retail TouchPoints

APRIL 26, 2024

The company was founded in 2012 with its core product offering, BarkBox. Known widely as one of the first subscription boxes to make a splash in the retail market, BarkBox has become just one piece of a much larger organization. We focus on products that lead to experiences that dog parents and dogs can enjoy together.

Wholesale 278

Wholesale Consumer Marketing Advertising 278

Retail TouchPoints

MARCH 14, 2024

The retailer already has opened similar pro-focused hubs across the country and expects to have 17 top pro markets equipped with new capabilities by the end of this year.

Fulfillment 263

Fulfillment Management Marketing Location 263

Retail TouchPoints

FEBRUARY 15, 2024

. “This partnership is the latest example of how we are continuing to invest in our most loyal customers to deepen engagement and connection by offering benefits and experiences that can’t be found anywhere else,” said Ryan Butz, VP of Loyalty Strategy and Marketing at Starbucks in a statement.

Sporting Goods 287

Sporting Goods Accounting Consumer Marketing 287

Retail TouchPoints

APRIL 24, 2025

The deal provides Wonder with a content studio that has been producing food and cooking content since 2012, and the eventual goal is to allow viewers watching a chef make a signature dish to then easily order it for delivery through Wonder, Grubhub or Blue Apron, Tastemade CEO and Co-founder Larry Fitzgibbon told the Wall Street Journal.

Merchant Services 147

Merchant Services Advertising ATS Payment Services 147

Inside Retail

MARCH 19, 2024

Under the leadership of the brand’s marketing director Nick Jackson, the third generation of the family to run the business, Peter Jackson has rolled out a new e-commerce platform, which supports a seamless omnichannel experience for customers across all touchpoints. So, we see value in our marketing efforts through that scale.

Customer Experience 243

Customer Experience Boutique Marketing Shipping 243

Inside Retail

JULY 25, 2021

“Historically, the art world has been synonymous with exclusivity and for the most part, inaccessible to a mass consumer base,” Tom Woodger, vice president of cultural marketing at StockX, told Inside Retail. “In According to research published on Statista, the global online art market was estimated to be worth US$4.82

Drop-Shipping 246

Drop-Shipping Consumer Shipping Marketing 246

Retail TouchPoints

JULY 18, 2024

So it’s no wonder that even amid a harsh macroeconomic environment, a recent IPA Bellwether report showed marketers plan to boost their events budget more than any other marketing category in 2024. But Gen Z (born 1997 to 2012) are the true digital natives.

Consumer 263

Consumer Marketing Planning Management 263

Retail TouchPoints

FEBRUARY 20, 2025

Since its 2012 debut, Instacart has made significant progress in convincing Americans that grocery shopping can be done online. The pandemic helped, of course, but that alone cant account for the companys impressive growth over the past 13 years. Instacart executives celebrate the company’s IPO on Sept. Image courtesy Instacart.)

Grocer 191

Grocer Shopping Consumer Management 191

Inside Retail

FEBRUARY 11, 2025

These conversations form part of our organisations evolution to be closer to our customers, focusing on elevating customer experience to drive growth, and increase franchise partner profitability, the spokesperson said. At its height the cake chain had more than 300 stores operating.

Store Operations 200

Store Operations Customer Experience Consumer Marketing 200

Inside Retail

MAY 1, 2024

It is removing all non-electric bikes from its offering and reversing course on its direct-to-consumer strategy as it looks to expand its market share. We also knew having a presence in Canberra, we couldn’t achieve that ourselves because the market is just a little bit too small to justify a Lekker store and these guys are great.”

Marketing 251

Marketing Consumer Location Customer Experience 251

Inside Retail

JUNE 16, 2024

Start by delivering a great customer experience. The research finds that Baby Boomers seek out reputable brands that offer trusted, reliable customer service, with the majority (68 per cent) preferring phone support with representatives based in Australia. Question is, how can you cash in on this lucrative group?

Checkout 264

Checkout Target Market Returns Shipping 264

Inside Retail

MARCH 5, 2025

She was at Quiksilver when the brand made its first sale to SurfStitch for $1 million and in a later role at Kathmandu, she was part of Australias inaugural Click Frenzy in 2012. We just had a phenomenal night and we made the news for being one of the top performers. Following stints at Quiksilver and Kathmandu, which she took from $3.5

Returns 263

Returns Customer Experience ATS Location 263

Retail TouchPoints

JUNE 4, 2020

The COVID-19 pandemic brought into sharp focus which retailers were better prepared to weather massive market disruption and which were not. Today and moving forward, retailers need to focus on their core DNA, which entails being both a curator and seller of products that align with their customers’ ever-changing desires.

Drop-Shipping 250

Drop-Shipping Shipping Customer Experience Consumer 250

365 Retail

APRIL 17, 2025

Loyalty programs have been a mainstay of retail customer retention for decades, but their effect has never been as deep as it is with Gen Z consumers. Understanding how retailers craft attractive programs provides students with a foundation for future careers in digital marketing, branding, and customer experience management.

Marketing 52

Marketing Customer Retention Promotions Consumer 52

Inside Retail

DECEMBER 20, 2022

When TPG bought Myer as a venture capitalist, they went out to the market, they talked growth, they expanded Myer considerably, […] they attracted lots of investors in that early window and then [they took] money out of the company,” he told Inside Retail. Growing in a shrinking market.

Department Stores 246

Department Stores Supermarket Management Marketing 246

Inside Retail

JULY 19, 2023

Its new partnership with Glow Capital Partners is set to further accelerate its growth into new markets. However, about 12 months ago – as it was considering going to market with an investor – Glow Capital Partners contacted the brand to discuss a potential investment arrangement.

Planning 246

Planning Telecommunications Fashion Wholesale 246

Inside Retail

FEBRUARY 11, 2024

During her time at Lululemon, which spanned 13 years from 2012 to 2020, Shaughnessy led over 40 stores and oversaw the brand’s national wholesale and community presence in ANZ. These partnerships are part of the strategy to further reinforce the brand’s community approach within its identified key markets.

Planning 264

Planning Drop-Shipping Customer Experience Wholesale 264

Retail Gazette

MARCH 27, 2025

Since its inception in 2012, Gymshark has redefined the gymwear industry, rapidly evolving from a startup to a global fitness powerhouse with an unwavering focus on community and innovation. Weve really tailored the experience to this new audience. There are other people are in the market, but no one does gym like us.

Location 109

Location Shopping Wholesale Marketing 109

Inside Retail

SEPTEMBER 9, 2024

According to him, subscription models that deliver little to no value tend to fail, especially when they lack differentiation, offer poor customer experience, and have inflexible pricing structures. Rethink the model “Without a unique value proposition, it is challenging to stand out in a crowded market.

Payment Services 147

Payment Services Customer Experience Finance Consumer 147

Retail TouchPoints

FEBRUARY 14, 2023

Still, for many new brands hitting the market today, disruption of legacy norms, and brands, is the goal, And whether he likes it or not, Dubitsky is very good at it. Method launched in 2001 and had grown to $100 million in revenue by 2012 when it merged with soap brand Ecover. They’re such challengers.’ Johnson & Son.

Consumer 277

Consumer Marketing Promotions Wholesale 277

Retail TouchPoints

SEPTEMBER 26, 2023

He is a seasoned technology and business leader with over 15 years of experience in the ecommerce industry. Before founding the company in 2012, Hariharan spent five-plus years at Amazon building out automated vendor management and supply chain. Guru Hariharan is CEO of CommerceIQ.

Advertising 264

Advertising Fulfillment Shipping Returns 264

Inside Retail

OCTOBER 18, 2022

My business partner, Peter Winkle, and I were just trying to work out if there was actually a market for our concept. I remember going to OPSM and wondering where young people bought their eyewear, and I realised there was a gap in the market big enough to drive a truck through. IR: Can you tell us a bit about how each market differs?

Marketing 240

Marketing Department Stores Wholesale Accounting 240

Miller Zell

JANUARY 23, 2023

A recent article in Total Retail took an analytic eye to marketing to Generation Z (those born between 1997 and 2012).

Marketing 94

Marketing Customer Experience 94

Inside Retail

APRIL 3, 2022

Insider, a leader in personalised, cross-channel customer experiences, has announced a $121 million Series D round led by QIA, at a $1.22 Early predictions indicate that in the Australian market, Insider will invest $70 million over the next three years. billion valuation. 5 rating for 20 consecutive quarters.

Marketing 130

Marketing Customer Experience Management Planning 130

365 Retail

APRIL 25, 2025

What KYC Means for E-Retailers According to Statista , the revenue of the e-commerce market has been constantly increasing over the past few years. These standards are aimed at combating money laundering (ML), terrorist financing, and proliferation, as outlined in the 2012 revisions. billion, which equals 37.16%.

Accounting 52

Accounting Checkout Finance Advertising 52

Retail TouchPoints

APRIL 1, 2024

But after a lackluster IPO in 2020 , the company retreated from the public market just two years later when it was acquired by private equity firm Durational Capital Management in 2022. Joe Megibow: The theme that’s driven me across all these companies is they’ve all genuinely been laser-focused on the customer experience.

Wholesale 261

Wholesale Consumer Shipping Customer Experience 261

Inside Retail

JANUARY 12, 2023

Hwang-Judiesch was appointed president of Hudson’s Bay in September 2022, leading the store organisation, including the execution of the company’s in-store digital selling transformation, customer experience and store optimisation strategy. Nairn’s retirement culminates a 46-year career in retailing.

Department Stores 130

Department Stores Fashion Customer Experience Marketing 130

Inside Retail

APRIL 2, 2024

Independent lifestyle brand Zulu & Zephyr launched in the summer of 2012 offering swim and resortwear for the modern woman. Rose-O’Rourke lived in Bondi with her sister, Karla Rose in the early 2000s, and they started retailing Zulu & Zephyr at the infamous Bondi Beach Markets in 2013. billion by 2029.

Fashion 130

Fashion Boutique Customer Experience Shipping 130

Inside Retail

JULY 16, 2024

Our 2024 report features C-level executives with decades of leadership experience, alongside start-up founders and digital specialists with a wide range of skills, from marketing to logistics. IR : I know that you’ve been really focused on reinvigorating Knobby’s customer experience over the past year.

Fulfillment 147

Fulfillment Social Commerce Planning Customer Experience 147

Retail TouchPoints

OCTOBER 15, 2021

Lee Hibbett, an Associate Professor of Marketing at Freed-Hardeman University, says it might appear ridiculous to price products one cent short of a dollar, but this trick of pricing has a psychological influence on customers. Pursuing a bundle pricing strategy allows retailers to increase their profit by giving customers a discount.

Bundled Pricing 147

Bundled Pricing Marketing Returns Advertising 147

Inside Retail

AUGUST 14, 2022

HP worked on the launch of its new store with Malaysian retailer Thundermatch, which it began working with in 2012 at the launch of the HP concept store in Plaza Lowyat. In many ways, we pride ourselves at HP as a trailblazer in reinventing the customers experience and partners engagement within the marketplace,” said Tan.

Consumer 130

Consumer Shopping Customer Experience Marketing 130

Retail Gazette

JUNE 25, 2023

// Gymshark chief commercial officer Niran Chana leaves the retailer // Chana joined the retailer over eight years ago as a customer service manager Gymshark chief commercial officer Niran Chana has left the sportswear giant after eight years.

Wholesale 71

Wholesale Management Customer Experience Planning 71

Inside Retail

JANUARY 9, 2022

Lune was founded by Kate Reid, a former aeronautical engineer, alongside her brother Cam in 2012 and quickly shot to notoriety, thanks to interest in Reid’s atypical career background. “We Engaging customer experience. Customer experience is a critical component of Lune’s success. View the full list here.

Customer Experience 130

Customer Experience ATS Planning Marketing 130

Inside Retail

AUGUST 16, 2021

A demand for counterfeit goods was thus sparked, fuelling a boom for local manufacturers and leading China to become the top global market for the production and sale of fake goods. These brands, often unique or even unknown to the market, satisfied the desire for individuality. The Decline of the West. CASE STUDY : Neiwai.

Consumer 130

Consumer Beauty and Health Fashion Accounting 130

Cisco Retail

JULY 23, 2021

The Cisco EDGE (Experience, Design, Go-to-Market, Earn) Incubation Center concept in Africa is a great example of a local, grassroots initiative that aims to share business knowledge, speed up entry to market and, and ultimately create new jobs for the local economy. Cisco EDGE Incubation Center.

Shipping 116

Shipping Accounting Customer Experience Marketing 116