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Store Management Costs in the Era of Ecommerce

Retail TouchPoints

The impact of this increasing growth is the resulting strain on incumbent infrastructure that was originally designed to manage only about 5% of a retailer’s total sales capacity; the steady rise in costs from stretching this capacity have shown home delivery, buy online, pick up in-store (BOPIS) and curbside fulfilment to be highly unprofitable.

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Inditex Appoints Founders’ Daughter as Chair, Names New CEO

Retail TouchPoints

Marta Ortega Pérez has been named Chairwoman of Inditex Group — parent company of Zara , Pull&Bear and Massimo Dutti — and Óscar García Maceiras will replace Carlos Crespo as CEO, completing a “generational handover process” at the fashion conglomerate that began in 2011. She will assume her new role as Chairwoman on April 1, 2022.

Fashion 296
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Torrid CFO/COO Resigns; No Permanent Replacement(s) Announced

Retail TouchPoints

CTO Hyon Park will step in to manage the retailer’s supply chain, and CEO Lisa Harper will oversee other operational functions, including stores and real estate. Torrid has had an unusually high number of top-level management changes over the past year.

Finance 267
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Trove Promotes President to CEO as Founder Takes Executive Chairman Title

Retail TouchPoints

Former CEO Andy Ruben, who occupied the position since founding the company in 2011, will continue to work with Trove as its Executive Chairman. Her career, spanning more than 20 years, includes general management, marketing and commercial responsibilities including global consumer goods, payments, ecommerce and digital marketing.

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Thrills takes the trek from Byron Bay to Bondi

Inside Retail

Founded in 2011, the brand is known for its sustainably sourced, vintage-inspired collection. The brand’s retail manager Jo Hunter said opening a store at Bondi Beach was a ‘no brainer’ – but the company had found it difficult to secure a site. .

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New Krispy Kreme ANZ CEO Nicola Steele started with chain at 19

Inside Retail

Steele has worked with Krispy Kreme Australia since 2006, rising through the ranks from crew member to store manager and area manager.

ATS 130
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Next-Gen Co-Brand Cards are Tailored to You, by You

Retail TouchPoints

I’ll never forget my 40th birthday trip to Istanbul when the hotel staff not only wished me a happy birthday when I checked in, but the general manager surprised me with a cake, champagne and a handwritten note with 40 things to do in Istanbul. where he was the Senior Director managing large travel relationships. issuing community.