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DICK’S Promotes New CEO as Retailer Reports Strong Q3 Results

Retail TouchPoints

DICK’S Sporting Goods has promoted President Lauren Hobart to the roles of President and CEO, as of Feb. She joined DICK’s in 2011 as Chief Marketing Officer and was named President in 2017. Current Chairman and CEO Edward Stack will assume the role of Executive Chairman and continue as Chief Merchant.

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Sephora, Poshmark, REI Double Down on Sustainability Efforts for Earth Month

Retail TouchPoints

Retailers are pulling out the stops for Earth Month this year: companies like Sephora and REI Co-op are showcasing the success of their recycling efforts, while others including Poshmark and Joor promote the inherent sustainability of their platforms in partnership with eco-friendly brands such as Rothy’s and Marine Serre.

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‘An exciting way to test a new market’: More fashion brands turn to rental

Inside Retail

Fulfilment by GlamCorner now sees the platform handling the logistics of clothing rental on behalf of fashion brands, including warehousing, cleaning, shipping and returns, and giving brands their own rental stores, which they can embed in their e-commerce sites and promote to customers. The ‘Attenborough’ effect.

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Exclusive Q&A: Marketplaces Large and Small Benefited from COVID Ecommerce Surge

Retail TouchPoints

Census Bureau Quarterly Retail E-Commerce Sales data going all the way back to 2011, ecommerce sales as a percentage of total retail sales increases relatively linearly through the beginning of 2020. It may seem odd to say this, but for brands or retailers with local stores, I think these will become more important as fulfillment nodes.

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Top 5 Customer Service & CX Articles for Week of March 18, 2024

Hyken

They not only come back, they promote and defend you. More than just a good place to work, giving employees the tools they need to do their jobs effectively, which includes training and technology, is fulfilling. A fulfilled employee is more engaged at work and with your customers. I love repeat business.

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Hy-Vee gives executives new leadership roles

Mass Relators

Tweeten’s promotion marks the first time a woman has been named president of Hy-Vee. Georgia Van Gundy was promoted to chief of staff, in addition to executive vice president and chief customer officer. Since then, he has fulfilled several executive leadership roles in preparation for this promotion. Donna Tweeten.

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Why Online Marketplaces are Outpacing Ecommerce in a Post-COVID World

Retail TouchPoints

In the face of this product scarcity, the retailers that could fulfill consumer needs quickly were immediately rewarded. Additionally, the Net Promoter Score (NPS) for marketplace products was equivalent to online orders for its owned assortment — even as overall assortment grew by 32%.