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DICK’S Promotes New CEO as Retailer Reports Strong Q3 Results

Retail TouchPoints

DICK’S Sporting Goods has promoted President Lauren Hobart to the roles of President and CEO, as of Feb. Hobart brings more than 25 years of finance, consumer and retail experience to the role. She joined DICK’s in 2011 as Chief Marketing Officer and was named President in 2017.

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‘An exciting way to test a new market’: More fashion brands turn to rental

Inside Retail

Australian online clothing rental company GlamCorner is adapting its offering as more brands look to launch their own branded rental service amidst major changes in consumer behaviour. This resonates with younger consumers in particular. There’s a huge opportunity for GlamCorner to be a part of that and help them do that.”.

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Exclusive Q&A: Marketplaces Large and Small Benefited from COVID Ecommerce Surge

Retail TouchPoints

Census Bureau Quarterly Retail E-Commerce Sales data going all the way back to 2011, ecommerce sales as a percentage of total retail sales increases relatively linearly through the beginning of 2020. It may seem odd to say this, but for brands or retailers with local stores, I think these will become more important as fulfillment nodes.

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Top 5 Customer Service & CX Articles for Week of March 18, 2024

Hyken

New research from the Kearney Consumer Institute (KCI) indicates that there are clear distinctions between loyal customers and brand superfans, which creates even more opportunity for brands to build and nurture shopper relationships — and influence buying behaviors. They not only come back, they promote and defend you.

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Why Online Marketplaces are Outpacing Ecommerce in a Post-COVID World

Retail TouchPoints

Consumer shopping habits have shifted irreversibly towards ecommerce in the past two years. In the face of this product scarcity, the retailers that could fulfill consumer needs quickly were immediately rewarded. For many, every day has become a holiday as new packages arrive from their favorite online retailers.

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How Verizon Personalizes CX, from Engagement to Post Purchase

Retail TouchPoints

Today’s consumers rely on their smartphones for, well, just about everything, and Verizon recognizes just how important that connection is. Retail TouchPoints: Many consumers begin their purchasing process online but end up in brick-and-mortar stores. Our mission is to drive seamless omnichannel experiences.”

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Jason & Scot Show Episode 296 – Guardian Baseball Co-Founder Matt Kubancik

Retail Geek

Mark is an experienced Marketplace seller, and his current business Guardian Baseball is a hybrid seller selling both wholesale and owned brands direct to consumer from a Shopify site, and via multiple marketplaces including Amazon. Of the world and you are having some direct-to-consumer.