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Retail and Healthcare: A Relationship that Today’s Technology can Promote, Strengthen and Expand

Retail TouchPoints

Personalization is the cornerstone for providing excellent consumer experiences in healthcare (and many other forms of retail). Bespoke statement designs and calls to action also promote faster payments. Patient Surveys: Retailers always want to know what their consumers are thinking, so surveys are absolutely essential.

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New ‘Big & Bulky’ Instacart Service Offers Same-Day Fulfillment on Larger Items

Retail TouchPoints

Instacart has introduced a new Big & Bulky fulfillment service nationwide for same-day scheduled delivery of larger products, which customers can purchase alongside smaller items such as their groceries. A pilot program of the new service found that 97% of shoppers with eligible vehicles chose to shop bulky batches. . “By

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The Imperative of Ethical Packaging Practices for Preserving Consumer Trust

Retail TouchPoints

In today’s market landscape, ethical, political and environmental considerations increasingly sway consumer purchasing decisions, particularly when it comes to packaging. From exaggerated health claims to misleading descriptions of ingredients, deceptive labeling erodes consumer trust and undermines brand credibility.

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Macy’s New $584 Million DTC Fulfillment Center to Create Nearly 2,800 Jobs

Retail TouchPoints

million-square-foot fulfillment center in China Grove, N.C., Once the automated direct-to-consumer fulfillment center is fully operational, the retailer said it will employ approximately 2,800 workers and account for 30% of Macy’s digital supply chain for customers nationwide. scheduled for completion in 2024.

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Omnichannel Fulfillment, BNPL and Social Commerce Contributed to Holiday 2021’s Digital Success

Retail TouchPoints

The early-season surge can be attributed to shoppers’ awareness of potential shipping delays , which also made omnichannel fulfillment a winning solution during that final rush: stores with curbside or in-store pickup options captured 62% of global sales during the Dec. 18 and Dec. 18-31 window. “In

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The four trends defining online retail in 2024

Inside Retail

Customer retention With both consumers and retailers feeling the pinch of increasing costs, customer retention will be a key theme of 2024. You can increase customer retention by creating loyalty programs, improving the customer experience, offering personalised services or promotions, or simply focusing on improving product range or quality.

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Personalization that Consumers Expect Post-Pandemic

Retail TouchPoints

To top that off, differentiation approaches in retail that have been around for ages, such as unique inventory or strategic pricing and promotions, can now be easily imitated. Consumers now look for personalization throughout their interactions with a retailer at multiple touch points. Value added services have their own charm.

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