Retail TouchPoints

JUNE 5, 2024

About two-thirds of companies plan to invest more in AI in the next six months, and 60% of commerce leaders recognize the value of AI in boosting customer experience to provide a competitive advantage. It’s the ideal tool for helping marketers to ensure a more personalized customer experience.

Customer Experience 289

Customer Experience Fulfillment Marketing Advertising 289

Retail TouchPoints

FEBRUARY 26, 2025

He discussed not just the business benefits of going green but the negative consequences of greenwashing like the $30 billion in fines Volkswagen paid when it was discovered that the carmaker faked emission test results in 2009. consumers, according to Bain & Co.; Premium pricing: 50% of U.S.

Returns 191

Returns Apparel Promotions Advertising 191

Retail TouchPoints

NOVEMBER 14, 2023

After it closed its last brick-and-mortar retail store in 2009, Circuit City launched a comeback in 2018 with an experiential ecommerce site. The integrations are slated to begin online and in select locations this year, with a more expansive rollout planned for 2024.

Planning 277

Planning Shopping Location Consumer 277

Retail TouchPoints

SEPTEMBER 24, 2024

Since its launch in 2009, Babyletto has sold more than one million cribs and has extended its product reach through a network of major retail partners including Babylist, Crate & Kids, Pottery Barn Kids and Target. The flagship also offers a new white-glove delivery service.

Location 263

Location Visual Merchandising Shopping Customer Experience 263

Retail TouchPoints

AUGUST 8, 2022

Rent the Runway pioneered clothing rental for women, but in 2009 the tech just didn’t exist for this kind of platform and all the reverse logistics we do, so everything was built from the ground up,” said Steinberg in an interview with Retail TouchPoints. It All Comes Back to Customer Experience.

Consumer 310

Consumer Customer Experience Management Fashion 310

Retail TouchPoints

JUNE 7, 2023

That sense of unease is to be expected from a cohort shaped by both the 2008-2009 Great Recession and the COVID pandemic, and it’s had a big impact on their shopping choices: nearly half ( 48% ) say they shop the most often at discount/off-price retailers, and 25% frequently patronize dollar stores.

Discount Store 289

Discount Store Shopping ATS Payment Services 289

Retail Bound

APRIL 13, 2024

It’s not just about getting products to customers; it’s about doing so efficiently, cost-effectively, and in a manner that enhances the customer experience. Retailers will also control all customer complaints, so appropriate service can be ensured. Nate Gilmore, the VP of Marketing at Shipwire, Inc. ,

Drop-Shipping 98

Drop-Shipping Shipping Merchant Services Payment Services 98