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‘An exciting way to test a new market’: More fashion brands turn to rental

Inside Retail

Australian online clothing rental company GlamCorner is adapting its offering as more brands look to launch their own branded rental service amidst major changes in consumer behaviour. This resonates with younger consumers in particular. There’s a huge opportunity for GlamCorner to be a part of that and help them do that.”.

Fashion 246
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Inside the Online Bookstore Building a ‘Model for Small Businesses to Compete with Amazon’

Retail TouchPoints

Customers across the country are making a concerted effort to effort to return to their local bookstores , but when they can’t, they shop on Bookshop.org. I truly believed that there were a lot of socially conscious consumers out there, especially in books, because people who read are smart, critical thinkers. “We’ve

Shopping 298
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Vestiaire Collective’s fast-fashion ban: clever or counterproductive?

Inside Retail

Welcomed by some commentators, others questioned if the move might be counterproductive in closing the door on a valid channel that would allow consumers to repurpose used clothing, rather than consign them to landfills as waste. Those criteria include: Price: If buying new is cheaper than repairing, then this encourages overconsumption.

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Exclusive CEO Q&A: How Hand & Stone Massage Kept Growth Going Even During Shutdowns

Retail TouchPoints

Todd Leff: It was an interesting time, right at the height of the financial crisis in 2009. Consumers want a national brand, because they like the uniformity of standards and systems. We think it’s critical to get the consumer to understand that it’s safe to get services here. What attracted you to the company?

Location 168
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Retail technology for building recession resilience

I Vend

Consumers continue to spend on essentials such as food, personal care, and basic clothing, but reduce their outlay on items such as furniture, home electronics, sporting goods and accessories. Read more That decline may manifest across the economy as low unemployment, rising prices and squeezed margins. Product mix.

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Guest Post: Employee Engagement and CX: 5 Strategies to Build Synergy

Hyken

In their 2009 meta-analysis presented by Gallup, Harter et al. This symbiotic relationship between CX and EX fosters a virtuous cycle, enhancing overall organizational performance and promoting loyalty both internally and externally. Satisfied customers, in turn, positively impact employee morale by validating their efforts.

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Who is Peter Ruis, the man tasked with reviving John Lewis?

Retail Gazette

Ruis rejoins John Lewis after a 10-year absence this week and replaces Naomi Simcock, who has been leading the business on an interim basis over the past year and has now been promoted to operations director. He returned the business to profit, weaning the chain off discounting, reinvigorating its product and restoring its brand power.