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Farewell cash, hello contactless: How retailers can keep up with consumers

Inside Retail

Salons have been forced to open and shut their doors at a moment’s notice, then have been scrambling to work out the next steps. Covid has had a lasting impact on consumer behaviour and expectations of the bricks-and-mortar shopping experience have changed. Everything was so much more time consuming,” recalls De Sylva.

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Amazon Appoints Insider as CEO of Worldwide Stores

Retail TouchPoints

Amazon has named 17-year company veteran Doug Herrington to the renamed role of CEO of Worldwide Amazon Stores, filling the position left vacant by former CEO of the Worldwide Consumer Dave Clark. Since 2015, Herrington has served as Amazon’s SVP of the North America Consumer.

Insiders

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Country Road brands to return to Myer after David Jones separation

Inside Retail

The Witchery, Politix and Mimco brands will launch at Myer from next month while Country Road – including Country Road Kids, Country Road Home and Trenery – will be stocked from July. Woolworth Holdings bought a controlling interest in Country Road in 1998 and acquired Witchery Group in 2007 to create Country Road Group.

Returns 246
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Pop Up code of practice extended through the next decade

Inside Retail

The Australian Consumer and Competition Commission has given the greenlight to extend the Casual Mall Licensing Code of Practice for another 10 years, which governs how pop-up stores are able to be implemented. Under the code, Australian companies are allowed to rent a space for pop up stores for a maximum of 180 days.

Shopping 189
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Why the Kmart-Target back end merger has been a decade in the making

Inside Retail

For now, the businesses will remain separate in the eyes of the consumer, though they will share systems in the back end, such as having a single tech-stack. Looking at Target’s trajectory over the past few years, however, it’s clear that this latest move could very well be the beginning of the end.

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Are more discounts on the cards before Christmas?

Inside Retail

Most retailers will be looking at the sales they’ve made between Black Friday and Cyber Monday with mixed feelings. With higher-than-usual stock levels leading into Christmas that retailers are planning to turn over at the full freight Christmas margin, that could spell trouble. But compared to 2007, we’re in slightly new territory.

Planning 130
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Retailers: Leverage Customer Data to Navigate Lower Spending Due to Inflation

Retail TouchPoints

The latest issue is inflation, which is running at a 40-year high in the U.S., forcing retailers to grapple with remaining relevant to increasingly price-sensitive consumers. Illustrating the consumer response to the Fed’s activity, on June 15 the U.S. What do customers consume and buy? 7% increase.

Consumer 265