Indigo 9 Digital

MARCH 11, 2022

By Tricia McKinnon For as much as we hear the words “the customer experience” the experience we have with many retailers often feels less than ideal. In defence of the retail industry delighting customers is not an easy thing to do. Nordstrom is making a bet that services are key to a great customer experience.

Customer Experience 52

Customer Experience Loss Prevention Employee Engagement Wholesale 52

Hyken

FEBRUARY 18, 2024

Each week, I read many customer service and customer experience articles from various resources. Customer Service versus Customer Experience: Master both! My Comment: I’ve written about the difference between customer service and customer experience in the past. It’s not a department.

Customer Experience 51

Customer Experience Customer Retention Consumer Promotions 51

Retail TouchPoints

APRIL 25, 2023

Key takeaways: Approach every livestream with a “test and learn” attitude — Shin and her team regularly test and tweak everything from sets, backgrounds and lighting to how the events are promoted and even the solution providers they work with to handle hosting.

Shopping 263

Shopping Fashion Marketing Consumer 263

Retail Geek

MAY 13, 2021

Brad: [5:23] Yeah that sounds painful right now but the metaphor does suggest that at some point there needs to be Return of the Jedi. Revenue model of you know selling things on amazon.com and they experimented they went through banner ads they went to.

Fulfillment 52

Fulfillment Advertising ATS Customer Experience 52