365 Retail

MAY 19, 2021

In 2001, a US billboard showed a picture of the first iPod alongside the slogan “1,000 songs in your pocket”. Only 8% of consumers globally said in-store sanitary measures affected their shopping experience. Nostalgia allows experiences that provoke an emotional reaction. Advertising is quick to exploit this phenomenon.

Customer Experience 103

Customer Experience Shopping Consumer Point of Sale 103

Indigo 9 Digital

MAY 2, 2022

It has been nearly 20 years since Apple opened its first retail store in 2001 and that advice has not gone out of style. A survey from Salesforce found that 84% of customers believe that the experience provided by a company is as important as its products and services. But what constitutes a great customer experience?

Customer Experience 52

Customer Experience Payment Services Loss Prevention Drop-Shipping 52

Indigo 9 Digital

MARCH 11, 2022

By Tricia McKinnon For as much as we hear the words “the customer experience” the experience we have with many retailers often feels less than ideal. In defence of the retail industry delighting customers is not an easy thing to do. Nordstrom is making a bet that services are key to a great customer experience.

Customer Experience 52

Customer Experience Loss Prevention Employee Engagement Wholesale 52

Hyken

FEBRUARY 18, 2024

Each week, I read many customer service and customer experience articles from various resources. Customer Service versus Customer Experience: Master both! My Comment: I’ve written about the difference between customer service and customer experience in the past. It’s not a department.

Customer Experience 50

Customer Experience Customer Retention Consumer Promotions 50

Indigo 9 Digital

MAY 30, 2022

These are just a few of the headlines Apple faced prior to opening its first store in Tyson’s Corner Mall in McLean, Virginia in May of 2001. The retail sector still faces similar negative commentary but Apple continues to open stores with a perfectionist level of attention on aesthetics and the customer experience.

Customer Experience 98

Customer Experience Marketing Returns ATS 98

Hyken

DECEMBER 27, 2021

Each week I read many customer service and customer experience articles from various resources. 10 Missions Media) Before Yelp and Google, if you had a bad experience at a business, you might mention it in passing to your family or friends, promise never to return to the place that mistreated you and then move on with your life.

Customer Experience 60

Customer Experience Management Marketing Fashion 60

Indigo 9 Digital

JULY 24, 2023

If you return an item before you even have think about it you receive an email saying your refund has been processed. But in the early 2000s that started to change with the launch of the iPod in 2001. Poor customer service is often a silent killer. If there is going to be a delay you are informed of it immediately.

Customer Retention 52

Customer Retention Drop-Shipping Consumer Fast Fashion 52