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For years, ecommerce has been stuck in a transactional rut. Shoppers type in a keyword, scroll through product grids, maybe filter a few options, and if the stars align — convert. It’s a model built to manage massive product catalogs efficiently — and for a long time, that was enough. Or perhaps simply the most a shopper could hope for. But today’s shoppers expect more than efficiency; they want experiences that understand their context, preferences and intent in the moment.
The Good Guys, a subsidiary of JB Hi-Fi, has paid a $13.5 million fine for misleading advertising and store credit promotions. Joint submissions from the ACCC and the appliance company have been filed with the Federal Court for approval of an agreement settlement between the two parties, which includes the penalty and $200,000 in costs towards the ACCC’s legal proceedings.
Sébastien Kopp and Francois Ghislain Morillion set out to create sneakers differently, with the desire to trace and change every step of the production – from the raw materials to the distribution. They went to Brazil, a country they both already loved, and started to meet raw material producers. Trying to find suppliers at every level of the production chain, choosing the most ecologically and socially oriented.
In the ultra-competitive market for consumer packaged goods (CPG), brand loyalty programs play a crucial role in differentiating your brand from the rest. With countless product options and the rising popularity of private-label brands, building long-lasting relationships with customers is necessary. One of the most effective tools for fostering these relationships is a well-built CPG loyalty program.
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
AI has taken the world by storm. On the one hand, there are concerns regarding its use of copyrighted material, without compensation given to professional creatives. On the other hand, it can be used to handle extensive, complicated tasks quickly and efficiently. It is especially effective when used in conjunction with reliable data. AI Integration Across Industries AI has found use in most industries.
Retail Media is a big thing in the consumer goods industry, and for good reason. It is a huge opportunity for brands. First, an enhanced opportunity to reach shoppers all the way to the point where they make a purchase decision (and beyond of course). Secondly, the promise of meaningful attribution of sales against marketing spend. That is powerful stuff!
Retail Media is a big thing in the consumer goods industry, and for good reason. It is a huge opportunity for brands. First, an enhanced opportunity to reach shoppers all the way to the point where they make a purchase decision (and beyond of course). Secondly, the promise of meaningful attribution of sales against marketing spend. That is powerful stuff!
Ghalia Boustani- Ephemeral Retailing Specialist | Published Author | Podcast Host In the ever-evolving lexicon of retail and brand culture, LUXENTAINMENT emerges as a telling synthesis—a fusion of luxury and entertainment. It’s more than a clever portmanteau; it is a cultural signal, capturing a pivotal transformation in how luxury is imagined, staged, and consumed today.
Key Takeaways Thorough Market Research: Conducting in-depth market research helps identify industry trends, competitor strategies, and customer preferences, providing a competitive advantage. Define Your Target Audience: Knowing your target demographic and their shopping behaviors allows for tailored product offerings and effective marketing strategies.
Tesco has begun introducing solar-powered refrigeration units to its delivery fleet as part of its efforts to cut carbon emissions across its operations. The UK’s largest grocer is incorporating five battery- and solar-powered endurance units from British engineering firm Sunswap to its Peterborough depot fleet. The new units replace traditional diesel-powered refrigeration systems, allowing the retailer to reduce emissions generated during food deliveries and even when the vehicles are station
Retail’s emphasis on rapid expansion is yielding to a more considered and deliberate approach. Across Australian brands, a new narrative is emerging that is defined less by aggressive growth and more by thoughtful, strategic pacing. The recent decision by direct-to-consumer furniture darling, Koala , to pause its $100 million IPO is emblematic of a broader recalibration taking place across the sector.
AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran
This article first appeared in our sister publication Shop Eat Surf Outdoor (SESO). Journeys , one of the largest footwear retailers in the country with over 1,000 stores in North America, has been one of the most important large wholesale accounts for footwear brands for decade. However, leaders of several large industry footwear brands have expressed frustrations with the retailer over the years because they believed Journeys wasn’t evolving, even though good people and good merchants worke
In the ever-evolving world of retail, adaptability, aesthetics, and cost-efficiency are crucial to staying ahead of the competition. Retailers must constantly update their in-store displays, promotional setups, and product showcases to capture customer interest and reflect current trends. One solution that perfectly addresses these needs is the modular exhibition system.
Key Takeaways Local Marketing is Essential: Connecting with your local community enhances visibility, customer engagement, and brand loyalty, making it crucial for small businesses. Target Audience Understanding: Knowing the demographics and psychographics of your audience allows for tailored marketing strategies that resonate with local customers. Effective Strategies: Utilize strategies like optimizing for local SEO, engaging through social media, and hosting community events to foster relatio
While the capabilities of 5G are still being fully explored, attention is already turning to what the future of connectivity will look like. 6G is coming, and it’s set to revolutionise the retail industry. 5G has laid the foundation for seamless personalised connectivity, but 6G will take this a step further. It boasts faster speeds, near-zero latency, supports enhanced AI integration and is being developed with the purpose of supporting future technologies.
Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
Amazon is extending its annual Prime Day event to four days for the first time, offering Prime members exclusive deals from July 8 to July 11 across 22 markets, including the US, UK, Canada, Germany, Australia, Singapore and Japan. Jamil Ghani, VP for Amazon Prime , said the extended sales window gives Prime members more time to score deals across categories such as fashion, pantry essentials, home improvement, personal care, toys, school supplies and premium goods. “Prime Day is about ce
Today on Manhattan’s West side, thousands of people are funneling into the Jacob K. Javits Convention Center for a trade-focused gathering. Not an unusual occurrence at Javits, but the expo taking place today and tomorrow is unusual in a number of ways. Bild Expo is put on by iconic Manhattan-based electronics retailer B&H , but despite the fact that the show is being run by a merchant, the goal of the event is not to sell products — or in fact to make money at all.
Just in time for spring, the long-established family business opened its newly designed store in the heart of Dornbirn. Spanning around 350 square metres over two floors, umdasch The Store Makers realised and implemented the creative concept in its entirety. The result is an impressive shopping experience that showcases the owner family’s Italian heritage, with an authentic atmosphere, emotional storytelling and high- quality craftsmanship.
Key Takeaways Understanding Consignment: Consignment is a selling method where sellers retain ownership of items until they are sold in a retail store, reducing upfront costs and risks. Key Players: The consignment process involves three main participants – sellers, retailers, and customers – each playing a crucial role in the ecosystem. Consignment Process: Sellers select items based on quality and demand, retailers showcase these items, and payment is made to sellers after a sale, typically at
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
Co-op has secured a new £350m lending agreement with six major banks, in what it said reflects “strong market confidence” in the retailer. The co-operative has agreed a five-year deal with HSBC, Barclays, ING, Lloyds, NatWest and Rabobank linked to its sustainability and social impact targets. It said the deal is “a key step on Co-op’s journey to sustainable, profitable growth” and reflects “strong market confidence in the group’s continued resilience and performanc
Emma Sleep is facing federal court penalties and orders for misrepresenting the sale prices of its products online, including mattresses, bed frames, pillows, and accessories. The Australian Competition & Consumer Commission (ACCC) alleged that the company’s practice of stating products would only be available at sale prices for a limited time was not actually implemented.
David’s Bridal is taking the next step toward fully integrating its ecommerce and store operations as it moves into a tech-driven, asset-light retail model. The biggest customer-facing change will be the introduction of an endless aisle experience in select stores, delivered via full-scale digital touchscreens powered by Shopify that will allow shoppers to access the retailer’s entire inventory, enabling them to purchase items at the store’s point-of-sale and have them shipped them directly to t
In today’s fast-paced retail environments, customer safety and asset protection are top priorities. As vehicles and foot traffic converge in shared spaces such as car parks, loading bays, and storefronts, the need for effective safety solutions becomes ever more apparent. One of the most effective measures for managing these risks is the use of Armco barriers —a robust and reliable safety solution designed to absorb and deflect impact.
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Key Takeaways Market Understanding is Essential: Knowing your market is crucial for connecting with your audience and tailoring strategies that resonate with them. Informed Decision-Making: Market knowledge supports better decision-making, helping businesses adapt to customer needs and seize opportunities. Variety of Market Types: Different markets (local, online, niche, B2B) require tailored strategies for effective engagement and outreach.
Tata Consultancy Services (TCS), the tech firm at the centre of speculation around the M&S cyber attack, has claimed that none of its systems or users were compromised in the incident. The statement, delivered at the company’s annual shareholder meeting, is the first public comment from the group since M&S was hit by a major cyber attack over the Easter bank holiday weekend.
In a cultural moment where authenticity is driving brand engagement, Bonds has made a powerful statement with its latest campaign: “Call it what it is. Period.” Supported by three-time Olympian Jessica Fox, the campaign is both a marketing push and a bold social stand. With an objective to normalise conversations around menstruation, Bonds is coming into this year with an unapologetic vernacular and a reestablished focus on comfort, honesty and empowerment.
Kroger will close approximately 60 stores in the next 18 months and already has taken a $100 million impairment charge related to the closings in its fiscal Q1, which ended May 24, 2025. The supermarket giant reported $45.1 billion in Q1 sales, down slightly from the $45.3 billion generated during the same period last year. Interim CEO Ronald Sargent downplayed the closings’ impact: “There’s really minimal financial impact on company results as a result of the store closures,” he said on a call
When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.
Have you ever walked into a store just to “browse” or to kill time, and walked out with a blender, three candles, and a welcome mat that you don’t really need just because it was 40% off today only? Well, we’ve all fallen for such a trap, and promotions can sometimes feel addictive to a point where we purchase things that we don’t really need. That’s the magic (and madness) of retail promotions, which is a game as unpredictable as roulette.
Key Takeaways Understand Consumer Behavior Shift: Post-holiday shopping sees consumers seeking personal deals, making it essential to tailor marketing strategies to focus on clearance and promotions. Leverage Data Insights: Analyzing sales data helps identify product performance and optimize inventory management, which can inform pricing and promotional tactics.
Aldi has unveiled an updated list of priority locations across the UK where it is actively seeking new store sites, following a nationwide call-out for suggestions from the public. The German discounter said it analysed thousands of responses to determine where demand is greatest as it works towards its long-term goal of 1,500 UK stores — up from more than 1,050 currently trading.
Outdoor and lifestyle retailer KMD Brands has seen a dip in its group sales of 0.5 per cent over a 10-month period, as of the end of May this year. Although the group’s Rip Curl brand saw a sales increase of 0.4 per cent, its Kathmandu sales dropped by 1 per cent, and Oboz experienced a 4.1 per cent decline. The group’s online sales rose 10.7 per cent year-to-date compared to the same period last year.
Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.
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