Inside Retail

JULY 7, 2021

An amazing customer experience (CX) is a must-have in modern retail organisations, but who’s responsible for this and how do they do it? Michelle Yanez-Olivares: I oversee the customer experience department for the Accent Group. I regularly ask the team: Are we considering what’s best for customers in this scenario?

Customer Experience 246

Customer Experience Management Marketing ATS 246

Retail TouchPoints

JANUARY 27, 2023

The associate experience is a top-of-mind topic for today’s retailers. The frontline is the part of your team that customers interact with the most, so enabling them to handle their jobs in an enjoyable and efficient manner pays off by helping them create great experiences. So we have to give them the time to engage with the customer.”

Management 296

Management Planning Customer Experience Shopping 296

Retail TouchPoints

OCTOBER 12, 2023

Features that improve accessibility have the power to help legitimize AI-powered tools and services and lead to more trust around the new technology. This will drive engagement and loyal customers who find such functionality to be critical acknowledgment of their needs.

Social Commerce 274

Social Commerce Consumer Shopping Marketing 274

Hyken

MARCH 18, 2024

Each week, I read many customer service and customer experience articles from various resources. by Dan Gingiss (Dan Gingiss) Today, your customers compare you to every customer experience they have with every other brand. It’s grown to include all of the customer experiences your customer has every day.

Customer Experience 66

Customer Experience Fulfillment Promotions Consumer 66

Retail TouchPoints

SEPTEMBER 9, 2022

in tech and industry conversations undoubtedly is impacting digital transformation plans, as brands and retailers strive to adapt to new customer behaviors and expectations. The agenda is designed to hit on all the core issues surrounding this space, from cybersecurity to finance and customer experience.

Finance 279

Finance Customer Experience Payment Services Consumer 279

Hyken

MARCH 25, 2024

Each week, I read many customer service and customer experience articles from various resources. According to an article in Craving Tech, organizations that have integrated this new technology into their operations saw a 25% boost in customer satisfaction in 2023. I agree that customers are more demanding than ever.

Customer Experience 64

Customer Experience Management Returns Consumer 64

Hyken

APRIL 28, 2024

Each week, I read many customer service and customer experience articles from various resources. 5 Reasons Why VIP Customers Are the Key to E-Commerce Growth by Josh Kim (Total Retail) VIP customers significantly impact a business’ bottom line, often contributing a substantial portion of total revenue.

Customer Experience 58

Customer Experience Advertising Accounting Returns 58

Cisco Retail

MAY 1, 2023

Secure Access Service Edge (SASE) is a hot topic for our customers. Due to hybrid and remote working, cloud migration, and SaaS adoption, customers are running more traffic over the Internet than… Read more on Cisco Blogs

98

98

Retail TouchPoints

DECEMBER 20, 2023

With every conversation, my goal is simple: to have candid and at times challenging conversations around some of the industry’s hottest topics and trends. The retailer has built, tested and optimized mobile-based technology to help associates feel equipped, informed and connected to serve customers across all channels.

Advertising 247

Advertising Store Operations Merchant Services Wholesale 247

Hyken

JANUARY 16, 2024

This is an important topic that every CEO, business owner, leader, manager, and supervisor must understand. When it comes to customer service and customer experience (CX), there is a difference between perception and reality. First, how we think our customers perceive our customer service and CX is often not the reality.

Customer Experience 118

Customer Experience Management Shopping ATS 118

Hyken

FEBRUARY 6, 2024

It’s time to come back to a very important topic in customer service and customer experience. The topic is communication and transparency. The movie Snakes on a Plane came to mind. The captain of the flight was notified and, in the name of safety, made the decision to take the plane out of service.

Customer Experience 75

Customer Experience Planning Management ATS 75

Retail Focus

JUNE 23, 2021

Dalziel & Pow developed a new strategic vision for Zürcher Kantonalbank in response to evolving customer needs and aspirations, the exponential growth of digital platforms and tools, and the changing attitudes towards traditional advertising and marketing channels. The design is flexible, open and welcoming.

Advertising 274

Advertising Location Marketing Planning 274

Retail TouchPoints

SEPTEMBER 5, 2023

As we fast approach Q4 2023, there is one topic at the forefront of every retailer’s mind: holiday shopping. Is it onboarding, customer service, product knowledge, soft skills, selling skills, safety or compliance? Keep the Customer Experience in Your Purview How will leveraging VR training help improve the customer experience?

Customer Experience 226

Customer Experience Consumer Shopping Marketing 226

Retail TouchPoints

JULY 12, 2023

So let’s explore the topic to help you gain clarity. To best understand the topic and the key characteristics of an effective AI solution, reviewing a few definitions is a good place to start. However, confusion began to arise due to the different interpretations on Google for terms like networking, storage and support services.

Location 236

Location Management Point of Sale Customer Experience 236

Hyken

DECEMBER 6, 2023

In a confrontation with a customer, you have a goal: win the customer , not the argument. I’ve written about this before, and it’s worth coming back to this topic from another angle with a different example. First, an interaction with a customer should never result in an argument. It’s not about blame.

Customer Experience 124

Customer Experience ATS 124

Inside Retail

JUNE 28, 2021

Harsh, you might think, but without knowing who your target customer is, what hope do you have of selling to them? Bar tracking down where your customers go for coffee and trying to eavesdrop (which we generally don’t recommend), a good way to research your market is by doing some social listening. What are customers raving about?

Boutique 245

Boutique Marketing Fashion ATS 245

Retail Focus

APRIL 24, 2023

The 11 th year of the CX Retail Exchange , 11-12 July 2023, will invite senior customer experience leaders in retail to the Hilton, Syon Park, to explore the biggest challenges and solutions in the industry. Our sessions and presentations are topical and current, delivered by big-name experts.

Customer Experience 162

Customer Experience Social Commerce Checkout Returns 162

Retail Focus

OCTOBER 6, 2023

Located on London’s iconic Savile Row, RE:NEW’s location uniquely positions it to contribute to larger conversations about how heritage brands can embrace the forward-facing perspective that customers expect, while still respecting the tradition and legacy of the brand’s past.

ATS 147

ATS Fashion Location Planning 147

Retail Focus

JULY 26, 2023

Promotion of any product or service in the modern world is not an easy topic. Trends One of the main tasks of a PR person is to always be aware of new trends and trends, and promptly compare customer requests with the company’s activities. However, it is quite realistic to promote it.

Promotions 130

Promotions Advertising Fashion Management 130

Retail TouchPoints

SEPTEMBER 18, 2023

With respect to optimizing employee efficiencies, generative AI could be used by store associates on handheld devices to think up product recommendations when advising customers, and AI will hopefully be deployed in order to achieve the most ideal sales floor schedules.

Social Commerce 298

Social Commerce Checkout Consumer Point of Sale 298

Retail TouchPoints

MAY 19, 2021

Alert Innovation will launch a training and career development organization focused on its Alphabot robotics solution, offering interactive programs covering topics including safety, basic operation, troubleshooting, preventive maintenance, overall system management and detailed servicing for experts.

Supermarket 150

Supermarket Management Consumer Store Operations 150

Hyken

SEPTEMBER 26, 2023

Someone asked me a question: Sometimes I’m so frustrated when I call a company’s customer service number. And if you really think you are 100% right and the customer support agent is wrong, consider ending the call and calling back to speak with a different agent who may respond differently. So that’s my advice for the customer.

ATS 113

ATS Customer Experience 113

365 Retail

APRIL 10, 2024

Sarah Boyd, Managing Director of Sephora UK , highlighted the company’s approach to expansion, stating: “Continuing our trend of listening to our customers and where they want to see us open, we heard the beauty community of the North East loud and clear when they asked us to open in Newcastle city centre and the Metro Centre.

Shopping 64

Shopping Beauty and Health Location Management 64

Retail Focus

APRIL 11, 2024

Digital coaching is an innovative force transforming how businesses connect with customers and employees. Personalized Customer Experience Data-Driven Insights – Digital coaching platforms give retailers deeper insights into the preferences and behavior of their customers by using consumer data. Let’s dive in.

Customer Experience 130

Customer Experience Promotions Marketing Shopping 130

Hyken

AUGUST 9, 2021

Each week I read many customer service and customer experience articles from various resources. Eight Ways Companies Can Turn A Negative Customer Experience Into A Positive One by Young Entrepreneur Council. How do you handle a bad customer service experience ? Here are my top five picks from last week.

Customer Experience 120

Customer Experience Consumer Management ATS 120

Retail TouchPoints

APRIL 14, 2022

Privacy has always been a hot topic, but recently temperatures have been rising. From the Facebook Files to Netflix’s documentary The Social Dilemma , we now understand more than ever how social networks and search engines utilize our data not only to sell us products and services but also to promote ideology, opinions, and political views.

Advertising 262

Advertising Consumer Promotions Location 262

Retail TouchPoints

AUGUST 18, 2022

The pandemic brought those everyday retail realities to the forefront, as stores reopened with reduced-sized teams and, as a result, diminished service levels. team members having more than five years of service at the retail giant. According to a poll conducted by Gallup, only 32% of U.S. There’s an App for That.

Employee Engagement 265

Employee Engagement Management Promotions Location 265

Inside Retail

DECEMBER 7, 2021

Covid-19 pushed a lot of demand online… we believe we have a role to play in educating pet parents across nutritional, lifestyle and behavioural topics. “As a result, Pet Circle increased its range by over 25 per cent this year,” chief executive and co-founder Michael Frizell told Inside Retail earlier this year.

Shopping 147

Shopping ATS 147

A1 Retail

JANUARY 4, 2024

Alongside the chance to secure the latest products, technologies and services, there is an unmissable line-up of expert speakers to inspire you with their own experiences from their journeys. Transform your digital platform and create the ultimate customer journey! For more information and to secure your ticket, click here.

Returns 69

Returns Customer Retention ATS 69

Retail Focus

FEBRUARY 9, 2023

In an urban setting, “proximity” goes back to its golden age because customers find it more practical and suitable for shopping around the corner. Customers find it more convenient to drive back and forth to find a retail conglomerate to make or complete their purchases. In remote villages, proximity retail suffers.

Payment Services 264

Payment Services Beauty and Health Shopping Promotions 264

Retail TouchPoints

AUGUST 9, 2022

While time is of the essence, it is also important to be thorough, because employees will likely be interacting with customers shortly after their training ends. Customer service training. For example, an employee can put on a headset and practice calming an angry customer by walking through a role-playing conversation.

Location 258

Location Management Marketing ATS 258

Retail TouchPoints

MAY 28, 2021

Thoughts of poor customer service probably ring a bell in your own mind, and these opinions are hard to change — but there is hope. Customer service is changing rapidly to meet consumer behavior, providing smoother, more integrated experiences than ever before. 3 Data-Backed Reasons why Customer Service is Essential.

Payment Services 164

Payment Services Customer Retention Customer Experience Marketing 164

Inside Retail

DECEMBER 7, 2023

The term artificial intelligence, otherwise known as AI, was officially coined in the 1950s and at the time was considered to be a topic more suited to science fiction than for scientific or economic endeavours. Five ways AI is being used in luxury retail The report highlighted five distinct applications of AI including: 1.

Clienteling 130

Clienteling Marketing Shopping Consumer 130

Retail TouchPoints

MARCH 6, 2023

An ear-shaped “chandel-ear” designed by Formichetti welcomes shoppers and highlights the brand’s #EarPrint campaign promoting its ear-piercing services. Two dedicated ear-piercing studios in the Paris store also showcase the service, and an in-store content creation studio invites consumers to get creative.

Grocer 300

Grocer Fashion Jewelry Location 300

Wiser

SEPTEMBER 27, 2023

Customer satisfaction surveys are an invaluable tool for businesses seeking to improve their performance and stay ahead of the curve in an increasingly competitive market landscape. These surveys provide direct insights from the very people who matter most—customers. Surveys are not just questionnaires.

Customer Retention 146

Customer Retention Employee Engagement Customer Experience Promotions 146

Inside Retail

JULY 23, 2023

Within the retail industry, there are few topics that feel as pressing and complicated as the generational shift from a consumption-based economy to a circular economy. Customers are increasingly expecting businesses to take charge of the lifecycle of their products and ensure that they aren’t ending up in landfill at their end of life.

Consumer 240

Consumer ATS 240

Cisco Retail

OCTOBER 5, 2021

Cisco’s Network Service Orchestrator (NSO) automation platform solves configuration management problems, but often requires some learning investment to unlock its full potential. Learn basic Yang syntax for Yang statements, creating a custom model and data types. Extend NSO with custom Yang and visualize the data model with NSO’s APIs.

Planning 143

Planning Management ATS 143