Retail TouchPoints

SEPTEMBER 25, 2023

Is the shiny new toy of retail media everything the market has made it out to be, or is there a second wave of transformation needed for marketers to make the most of their investments? How important was it to be in position two versus four for that product sale? And, amazingly so, the return on ad spend (ROAS) is almost always strong.

Advertising 328

Advertising Marketing Returns Consumer 328

Inside Retail

NOVEMBER 28, 2023

To build and sustain the bricks-and-mortar momentum, retailers need to find a way to bridge the gap between online and in-store experiences. It needs to match the brand promise and be captivating enough to delight customers. However, post-pandemic physical shopping is a different beast to the olden days.

Returns 246

Returns Shopping Consumer Point of Sale 246

Inside Retail

FEBRUARY 18, 2024

The key will be to use data with precision so what you offer them matches customer needs and wants. In the sustainability space, work will continue around packaging and recycling, along with the sustainability of some ingredients in our own branded products. Retail has always needed to adapt to the evolving needs of consumers.

Customer Experience 263

Customer Experience Inventory Management Consumer Promotions 263

Retail TouchPoints

DECEMBER 17, 2020

WAIR , an AI-powered personalized fit solution, is designed to help retailers offer more accurate sizing for ecommerce orders. On the consumer side, WAIR’s ecommerce recommendation solution matches products to a shopper’s individual body measurements and fit preferences through its Fit Advisorfeature.

Planning 287

Planning Consumer Customer Experience 287

Retail TouchPoints

OCTOBER 16, 2023

“But you can’t do personalization for everyday products. Develop a Pricing Foundation The foundation of any strategy is base pricing — the initial price of an item, typically based on rules such as margin goals, size of the item, brand type and even manufacturing parameters, e.g. if the product is organic, local or sustainable.

Markdowns 321

Markdowns Promotions Merchant Services Marketing 321

Retail TouchPoints

JUNE 27, 2023

Retailers and brands spend weeks or months mapping new products and catalogs to online channels. Product names, descriptions, colors, sizes and other elements don’t always align to preset fields, which means something as simple as a running shoe being mapped as pink instead of fuchsia can force you to start from scratch.

Inventory Management 279

Inventory Management Management Fulfillment Marketing 279

Retail TouchPoints

MARCH 6, 2024

Common missteps that mismanage customer expectations include inaccurate online product descriptions, low-quality images, lack of inventory visibility or accuracy and inadequate sizing details. Circumstances aren’t always ideal, though, and the tools brands need aren’t always within immediate reach.

Customer Experience 289

Customer Experience Returns Shipping Consumer 289

Retail TouchPoints

MARCH 16, 2023

Given how quickly generative AI has gained widespread attention , its initial hype cycle may already be giving way to “a second smaller wave of the things that actually work ,” according to Brian Hennessey, Co-founder and CEO of the AI-powered product information management (PIM) solution Talkoot in an interview with Retail TouchPoints.

Merchant Services 321

Merchant Services Visual Merchandising Advertising Management 321

Retail TouchPoints

APRIL 27, 2023

Streaming service Roku has partnered with Instacart to bring together viewership data and purchasing insights, allowing marketers to measure whether “streamers” are buying products on Instacart after seeing ads on the Roku platform. Instacart Ads allow CPG brands to connect directly with consumers online at the point of purchase.

Advertising 268

Advertising Consumer Marketing Returns 268

Inside Retail

FEBRUARY 22, 2024

According to her, the expo’s business-matching service plays a crucial role in supporting Australian SMEs looking for opportunities in international markets such as Southeast Asia and China. There is also a growing appetite for natural and genuine products, which is totally resonating with Australian and New Zealand merchants.

Merchant Services 130

Merchant Services Social Commerce Marketing Target Market 130

Retail TouchPoints

MARCH 24, 2021

billion on CBD products in 2020, with that number projected to increase to $26.4 These have made it generally legal to sell CBD nationally while simultaneously making it difficult to advertise , especially since major platforms like Facebook, Google and Amazon currently ban the promotion of CBD products.

Consumer 317

Consumer Advertising Marketing Accounting 317

Retail TouchPoints

SEPTEMBER 4, 2023

To ensure they have the capacity to meet that demand and to see the benefits from those sales in their own revenue growth, digital commerce teams must scale their own technology capabilities to match. Analysts project that U.S. online retail sales will reach $1.6 trillion by 2027.

Payment Services 263

Payment Services Customer Experience Management Shopping 263

Retail TouchPoints

JANUARY 27, 2023

The baseline hdPhones offer capabilities such as long-range product scanning, which spares associates the trouble of scaling eight -foot shelves to search for products, and advanced communication tools that help associates stay in touch throughout the store. The associate experience is a top-of-mind topic for today’s retailers.

Management 299

Management Planning Customer Experience Shopping 299

Inside Retail

NOVEMBER 14, 2022

Retailers need to reflect the tailored and personalised experience of online, but in-store.”. A prime example of an inspiring digital in-store solution can be found inside Rebel’s new flagship at Adelaide’s Rundle Mall: a product customisation service previously available only for online purchases.

Kiosk 289

Kiosk Payment Services Promotions Customer Experience 289

Inside Retail

FEBRUARY 7, 2023

There’s a clear need for high-performing alternatives to Google and Facebook that help brands convert customers for less, without sacrificing quality or reach. Melbourne-based e-commerce technology startup Preezie is one solution setting out to prove that customer acquisition can be done for less than the price of a latte.

Advertising 246

Advertising Returns Promotions Checkout 246

Inside Retail

SEPTEMBER 26, 2023

Using its proprietary technology that matches a consumer’s 3D foot scan and personal preferences with the world’s largest database of 3D-scanned shoes, SafeSize offers highly accurate and personalised shoe recommendations for adults and children – a solution now embraced by more than 20 million consumers worldwide.

Consumer 130

Consumer Returns Marketing Fashion 130

Retail TouchPoints

AUGUST 26, 2022

Most digital stores are built on ecommerce engines that provide both the product offering and processing engine, which is directly integrated with the website, and storefront. Why break the neatly integrated solution in which the front end and back end are seamlessly built together? Why Do This? Flexibility.

Consumer 290

Consumer Marketing Shopping Management 290

Retail TouchPoints

OCTOBER 18, 2023

More overt scams include claiming that an item that arrived has never arrived, or that the item does not match the product description or was damaged in transit. Data analytics of returns patterns is something Asendia can offer clients through the e-PAQ Returns solution. retailers are likely to be experiencing similar trends.

Returns 277

Returns Payment Services Shipping Accounting 277

Inside Retail

JANUARY 31, 2024

The brand uses premium materials and products are sampled almost 30 times. Since launching locally, the label is now making waves overseas and is stocked in Harrods, Browns, Matches Fashion, and luxury retailer Net-a-Porter. The result was Form and Fold, a brand that liberates and flatters.

Marketing 259

Marketing Apparel Fashion Consumer 259

Retail TouchPoints

JANUARY 3, 2024

This inconvenience can turn the simple task of returning a product into a burdensome chore, detracting from the overall shopping experience. There’s also a cost consideration for retailers: faster and more convenient returns mean products are restocked sooner, and customers who return items are more likely to shop again quickly.

Returns 278

Returns Drop-Shipping Customer Experience Customer Retention 278

Retail Focus

JUNE 21, 2023

The convenience of online shopping means customers must be persuaded to head out to the high street to shop – it needs to be a worthwhile trip and a positive experience. Information hubs provide details on products for customers but also vital customer data for business. Why Invest In Technology Now?

Point of Sale 174

Point of Sale Checkout Store Layout Customer Experience 174

Retail TouchPoints

NOVEMBER 16, 2022

Coupled with the application of artificial intelligence techniques, these solutions will anticipate supply disruptions in real time, translating this information into risk analysis. In order to remain agile, retailers need to continuously monitor consumer demand. The data from these different assets can be analyzed in real time.

Planning 277

Planning Fulfillment Consumer Accounting 277

Retail TouchPoints

JULY 6, 2023

To keep up with this rising demand, brands need to align themselves with green practices, especially as more consumers today are basing their purchase decisions and brand loyalty on company values. But there is more to sustainability than enticing customers to engage with the brand’s products and services.

Accounting 272

Accounting Consumer Customer Experience Planning 272

Inside Retail

JANUARY 22, 2024

Co-founder Wilde wanted to create a brand that challenged the shame that acne was shrouded in and provide a product that would prevent the chronic skin condition and resulting mental health symptoms. First things first, the products are science-backed. First things first, the products are science-backed.

Beauty and Health 242

Beauty and Health Marketing Customer Experience Consumer 242

Retail TouchPoints

APRIL 12, 2021

Retailers face an ever-escalating need for customized and differentiated applications that can push innovation and keep customers engaged. With the popularity of low-code development increasing month by month, the prevalence of low-code platforms has grown apace to fulfill this need. The Low-Code Shortcut for Retailers.

Payment Services 306

Payment Services Customer Experience Fulfillment Marketing 306

Inside Retail

APRIL 17, 2023

Jiwon Hong, CEO of YesPlz, said that the company integrated ChatGPT with the fashion AI solution that included image tagging, a unique fashion transformer and intuitive AI to help shoppers easily discover styles while directly connecting to a product catalogue. What’s next?

Fashion 245

Fashion Fast Fashion Returns Inventory Management 245

Retail TouchPoints

MAY 3, 2023

How can companies deliver personalized ads at scale, search for new customers and conquer new markets, launch effective marketing campaigns and optimize products and brand experience? However, despite their efforts, the company was becoming increasingly frustrated when introducing new products — even those of outstanding quality.

Customer Experience 276

Customer Experience Target Market Marketing Management 276

Inside Retail

MAY 31, 2021

And after a year of getting used to product pages and delivery windows, the expertise of someone who knows the product and is talking directly to a customer about it has been sorely missed. These training styles are known as focusing on ‘product knowledge’ versus ‘skills’. But do their skills still stack up?

Returns 245

Returns Shopping ATS Management 245

Inside Retail

MARCH 27, 2024

After graduation, they ventured into importing Malaysian food products into the UK, eventually expanding their reach to over 100 stores. Mia envisioned a solution that offered the speed of fast food or instant noodles but with the health benefits of fresh, chemical-free ingredients.

Target Market 130

Target Market Marketing Planning Consumer 130

Retail Focus

FEBRUARY 23, 2024

Stores need to have some sort of appeal to draw in passers-by and offer them a memorable shopping experience that will leave them wanting more. It’s super easy to use, it runs stably, and you don’t need much previous knowledge. software platform. This encourages people to spend longer in the store. “We

Promotions 163

Promotions Shopping Marketing Consumer 163

Retail TouchPoints

OCTOBER 25, 2023

“The holiday season is a stressful season — it’s more, more, more — including customers shopping for more product categories simultaneously,” said Jackie Walker, Head of Retail Experience Strategy for North America at Publicis Sapient in an interview with Retail TouchPoints.

Customer Experience 317

Customer Experience Returns Checkout Shopping 317

Inside Retail

NOVEMBER 14, 2023

As consumers constantly chase ‘the next best thing’ brands and retailers are realising more than ever the importance of accurately predicting demand and getting new products to market in as short a time as possible. Visual boards allow teams to make instant decisions on business-critical issues within the actual interface,” explains Jones. “By

Marketing 130

Marketing Planning Apparel Consumer 130

Retail Focus

DECEMBER 3, 2023

She said staff must be trained sufficiently to utilise AI in the best way possible; effectively, efficiently, and responsibly. “Any transition by a business to AI-powered customer solutions need to be user-friendly, and the use of personal data and AI should be transparent,” Causon said.

Advertising 148

Advertising Shopping Promotions Checkout 148

Retail TouchPoints

SEPTEMBER 23, 2022

But maybe this is not the best solution for all businesses. If you opt for in-house fulfillment you’ll need to ensure that the warehouse space you select is neither too large nor too small for the demand you experience and anticipate. They also tend to upgrade faster with changing needs to stay relevant for their customers.

Fulfillment 331

Fulfillment Shipping Inventory Management Management 331

Retail TouchPoints

APRIL 25, 2022

Investment in the proper technologies needed to build a strong supply chain not only enables prompt replenishment of products in inventory, but also optimizes planning capabilities in rapidly evolving business ecosystems while minimizing duplication, errors and inefficiencies.

Supply Chain Management 329

Supply Chain Management Inventory Management Shipping Management 329

Retail TouchPoints

MARCH 21, 2023

And these technologies, when applied strategically (and not just for the sake of saying “me too!”), are going to change the future of ecommerce product discovery. AI-based product search technology today follows this same principle to deliver cohesive results and experiences that build on each other and make sense across the shopper journey.

Returns 298

Returns Accounting Customer Experience Marketing 298

Retail TouchPoints

JANUARY 13, 2023

When it comes to augmenting the top line, brands should prioritize optimized product discovery and aim to hyperpersonalize the customer journey and transform pre-loved pieces. A better bottom line can be achieved by minimizing returns, leveraging user-generated content (UGC) and implementing smart forecasting solutions.

Returns 289

Returns Consumer Inventory Management Customer Experience 289