Retail TouchPoints

JULY 8, 2021

Unibail-Rodamco-Westfield (URW), owner of Westfield shopping centers in the U.S., has entered a multi-year national partnership with buy now, pay later solution Afterpay to support retailers in offering flexible payment solutions to returning shoppers. Leasing at URW in a statement. “We

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Retail TouchPoints

MARCH 19, 2024

We know the way consumers shop for home goods is centered around inspiration, and we have a unique opportunity to re-introduce current customers and invite new customers to think of Kohl’s when looking for inspiration for their home,” said Christie Raymond, Chief Marketing Officer at Kohl’s in a statement.

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Retail TouchPoints

SEPTEMBER 27, 2023

Simon Properties is partnering with Dropit to bring omnichannel inventory management and fulfillment capabilities to its facilities. “Simon’s commitment to shaping the future of retail aligns perfectly with our pursuit of technological innovation,” said Karin Cabili, Founder and CEO of Dropit in a statement.

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Retail TouchPoints

SEPTEMBER 3, 2020

solutions to help determine where it should allocate resources within its shopping centers, and to gather insights that can be used to modify marketing strategies, ensure lease optimization and measure overall tenant and shopping center health. Unibail-Rodamco-Westfield (URW) has named Placer.ai

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Retail TouchPoints

DECEMBER 4, 2023

To overcome these hurdles, artificial intelligence (AI), automation and robotics have emerged as game-changing solutions that are driving the retail industry forward. However, these solutions provide only a top-down perspective, missing the on-the-ground reality. So how can retailers survive and thrive in this new normal?

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Retail TouchPoints

JULY 8, 2022

Noting CVS Health’s more than 44 million unique digital customers, Mandadi shared that he looks forward to cultivating the company’s existing integration of digital solutions into consumer health care. The first Skin Care Centers will launch in New York City, Walnut Creek and Woodland Hills, Calif.

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Retail TouchPoints

APRIL 18, 2024

There’s a battle underway to create the future of retail — not just change it one step at a time, but radically overhaul the way shopping is experienced. Businesses that put technology first are always on the lookout for innovative solutions and are willing to try something new. Prioritization of technology solutions.

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Retail TouchPoints

NOVEMBER 29, 2023

Malls were once the nucleus of “shopping culture.” But many shopping malls have endured an identity crisis. The key is to think beyond direct brand alignment within a shopping mall or center. These more varied dining options could act as a strong magnet for foot traffic and inspire consumers to shop.

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Retail TouchPoints

JANUARY 26, 2022

For those not familiar, it’s an enormous structure, and like most auto-centric suburban shopping centers, it’s surrounded by acres of parking spaces. Supreet Barhay: Even before the pandemic, we were looking at ways shopping centers could draw more foot traffic by creating additional places for community and engagement.

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Retail TouchPoints

JANUARY 9, 2024

CMOs are working with limited spending power, prompting a critical examination of resource allocation and a quest for cost-effective yet high-impact solutions. Retail Media Networks that offer managed service advertising solutions are likely to take a more active approach to channel selection. ad spending to increase 5.1%

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Retail TouchPoints

DECEMBER 15, 2022

During the pandemic, people dramatically changed the way they viewed products and services and the way they shopped, and this trend is set to continue and evolve in the days to come. Improved expectations from discerning consumers: Customers now expect a high level of shopping experience while they shop online.

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Retail TouchPoints

APRIL 21, 2023

Despite the growing market, labor is in short supply and the warehouse workforce is facing increased pressures to keep up with customer demand stemming from online shopping, all while facing mental and physical strain from an already demanding industry. Firstly, the distribution centers and secondly the stores.

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Retail TouchPoints

MARCH 1, 2024

AI Directs the Most Effective Ads to the Most Likely Purchasers The AI element comes from solution provider Albert , which Natori, a family-owned and run business founded in 1977, has worked with since 2019. The solution then automatically serves the most effective ads to the users who are most likely to convert.

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Retail TouchPoints

APRIL 20, 2022

Carey will manage the vision, design and development of fresh solutions to create seamless experiences in-store, online and via mobile for Home Depot customers. Now more than ever, our customers expect to shop with us how, when and where they want — and there’s little tolerance for friction in the shopping experience.

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Retail TouchPoints

FEBRUARY 16, 2024

While this certainly makes online shopping easier, it also means that consumers expect fast, first-contact resolutions during customer service interactions — and unfortunately, retailers can struggle to meet this demand. AI-driven solutions offer businesses a powerful way to personalize customer experiences.

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Retail TouchPoints

JULY 7, 2022

Destination retailer Event Network — which operates gift shops for aquariums, zoos, museums, science centers, botanical gardens and other cultural attractions — has upgraded to a mobile point-of-service (POS) system and adopted a new cloud infrastructure as it continues its digital transformation.

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Retail TouchPoints

MARCH 9, 2022

Once the “it” hangout spot for elderly mall walkers and teenyboppers alike, many malls have been left in the dust by rapid shifts in the way consumers live, work and shop. With suburban sprawl we lost the town center and that gathering space you traditionally found in cities. The solution was the mall.

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Retail TouchPoints

DECEMBER 1, 2022

Customers trying the FIT:MATCH experience can use their measurements to shop personalized Bali and Maidenform product selections that have been chosen specifically for their body shapes. Customers can scan a QR code to save and shop the recommended products on their devices. Queens Center in Queens, N.Y.;

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Retail TouchPoints

APRIL 11, 2022

Consider how consumers have shifted their shopping and purchasing habits in recent years. For many, shopping is now a hybrid experience in which they pre-order groceries, retail items and/or takeout online for curbside, touchless pickup. The value of conversational AI doesn’t end with the contact center, however.

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Retail TouchPoints

MARCH 26, 2024

Brands can capitalize on this distinctive advantage by utilizing first-party data directly or via trusted partners to refine advertising precision, targeting consumers actively seeking products across their online shopping journeys and beyond. and “Are you likely to shop at this luxury off-price store?”

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Retail TouchPoints

APRIL 4, 2024

REI and Trex have worked together since 2020 to divert plastic film waste from the retailer’s stores and fulfillment centers, using it to make Trex’s eco-friendly composite decking. Since 2011, Poshmark shoppers have kept over 300 million items in circulation and out of landfills.

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Retail TouchPoints

DECEMBER 20, 2023

Customers also can access Affirm BNPL financing at Walmart Vision and Auto Centers. will help even more consumers increase their purchasing power during the holiday shopping season and beyond.” On Cyber Monday, BNPL usage hit an all-time high, contributing $940 million in online spend, an increase of 42.5% year over year.

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Retail TouchPoints

JULY 2, 2020

Retailers that can provide a satisfying shopping experience have a strong advantage, but consumers are a demanding bunch. We want a wide variety of purchasing choices, seamless integration between online and offline shopping, frictionless checkout, and (most importantly for many) rapid deliveries. Think Small. Adopt Automation.

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Retail TouchPoints

SEPTEMBER 6, 2022

Your grandma shops online. A new generation of shoppers, Gen Z, are bending online shopping to their will. At the same time, just to complicate things further for retailers, Gen Z actually likes to shop in physical retail stores, according to the study. Three suggestions: Adapt to where and how Gen Z wants to shop.

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Retail TouchPoints

FEBRUARY 21, 2023

A recent study from Wharton’s Baker Retailing Center and The Verde Group found that retailers can increase shopper repurchase intent by nearly 60% by delivering a great experience. These experience centers can benefit significantly from 5G to wow the customers. You get the drift. Tractor Supply Co.

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Retail TouchPoints

SEPTEMBER 15, 2021

Afterpay’s flexible payment solution is now available for all PetSmart products as well as services like grooming, training and day camps, allowing customers to pay in four interest-free installments due every two weeks. We’re excited to provide this innovative program to our customers, whether they’re shopping in-store or online.”.

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Retail TouchPoints

JULY 28, 2021

Klarna is continuing to build out its solution suite with two new acquisitions, moving beyond the buy now, pay later space with the goal of becoming a “retail bank, payments and shopping service,” according to the company. millennial and Gen Z consumers already using social to shop. retail sales by 2024 , with 40% of U.S.

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Retail TouchPoints

JUNE 22, 2022

The Twitter Shopping ecosystem was created to enable Shopify merchants to utilize Twitter to drive conversions. The partnership builds on Twitter’s Shops features, which launched in March 2022 and allows retailers to display up to 50 items in their own in-app shop.

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Retail TouchPoints

OCTOBER 6, 2022

Among its multiple impacts, COVID-19 accelerated an elongation of the holiday shopping season that was already underway. Rather than being limited to a jam-packed four to five weeks from Black Friday to Christmas Eve, consumers are beginning their shopping as early as October (with a few doing so even earlier than that).

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Retail TouchPoints

DECEMBER 17, 2021

GIANT has added frictionless just walk out technology at a grab-and-go convenience store located at its Philadelphia ecommerce fulfillment center. The “lunchbox” technology, which is part of Ahold Delhaize USA ’s Retail Business Services suite of solutions, will be available to the 125 employees at the site, which is not open to the public.

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Retail TouchPoints

NOVEMBER 5, 2021

Build-A-Bear Workshop is reimagining its ecommerce site with the Bear Builder 3D Workshop, an animated shopping experience that moves the experience of bringing a teddy bear “to life” online. Our aim is to meet guests where and how they prefer to shop. The experience begins with whimsical music and a selection of bears to choose from.

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Retail TouchPoints

JANUARY 26, 2022

The move aims to take advantage of the fact that more shoppers are working from home, keeping them away from the city centers where most Amazon Go stores are currently located. The new shops will feature the same format, including the emphasis on grab-and-go items and everyday essentials as well as the cashierless checkout experience.

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Retail TouchPoints

JANUARY 11, 2024

Today’s shoppers expect real-time responses, seamless omnichannel shopping, virtual shopping assistants, customized offers and more. Conversational commerce empowers ecommerce brands and retailers to use messaging and conversational technology to improve the shopping experience. Streamline product catalog management.

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Retail TouchPoints

MAY 31, 2022

But just like those other technologies, 5G is less a specific solution and more of an enabler. Here are five places where 5G-enabled experiences/solutions are either being tested or have already been deployed at retail. Enhanced, Personalized In-Store Shopping. What matters most is what you do with it.

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Retail TouchPoints

FEBRUARY 8, 2024

They’ve understood that growing and maintaining an engaged audience centers around producing high-quality content. Similarly, through the scaled audience solutions that media owners are building for first-party collaborations with advertisers, strong bonds are being established.

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Retail TouchPoints

MARCH 1, 2023

Current retail partners include Costco Business Center , Staples , Restaurant Depot and BJ’s Wholesale Club. Instacart Business has no monthly minimum fees or requires additional contracts.

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Retail TouchPoints

APRIL 5, 2023

. “The improvements we’ve made from a tech standpoint allow us to untether ourselves from the physical store to be more active in the community and sell outside of our four walls to capture consumer interest wherever they want to shop.”

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