Remove simple-steps-for-creating-a-quick-easy-returns-process
article thumbnail

Simple Steps for Creating a Quick & Easy Returns Process

Independent Retailer

Even once the holidays are over, returns start to flood in and wreak havoc all over again. Unfortunately, many smaller retailers still do not have a quick or easy returns process. When returns requests flood in, retailers may find themselves wasting time and money that could be spent increasing sales this new year.

Returns 76
article thumbnail

Rethinking Returns: Innovative Strategies for Retailers to Drive Growth in 2024

Retail TouchPoints

Long viewed as a necessary evil, the retail returns process is emerging as an unexpected avenue for growth and customer engagement. In the rapidly expanding ecommerce market, projected to reach $3 billion in 2023, a significant 20% to 30% of online purchases end up being returned. Speed-to-restock is key in the returns cycle.

Returns 278
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Automation: The Driving Force Behind Warehouse Management Growth

Retail TouchPoints

A growing retail and ecommerce business can turn an efficient process into a multi-step nightmare with inaccurate purchasing, order fulfillment and returns processes. Modern warehouses need to be responsive, flexible, resilient and reliable to accommodate constant change and evolve with it. Sophisticated Automation.

article thumbnail

RIP paper receipts: A new era of in-store customer experience

Inside Retail

Being able to send itemised tax compliant receipts straight to a customer’s bank app enables smarter commerce, all while taking a positive step towards greater sustainability. The primary function of receipts in the past has been to facilitate returns. Since payments today are smart and seamless, why aren’t returns?

article thumbnail

How to Prepare for Holiday Returns

Independent Retailer

Consumers are returning more purchases than ever, especially with the growing convenience of online orders, but it is becoming an increasingly expensive problem for retailers. Last year alone, retailers lost $218 billion to ecommerce returns. Shoppers Already Expecting to Return Gifts. Shoppers Already Expecting to Return Gifts.

Returns 85
article thumbnail

Personalization that Consumers Expect Post-Pandemic

Retail TouchPoints

Retailers must create experiences that are unique to their brand and tailored to individual customers based on their behavior, needs and habits. Industry leaders with expertise in customer experience have provided their stakeholders with 3X higher returns than the retailers that lack this expertise.

Consumer 283
article thumbnail

5 Tips for Maintaining Subscription Momentum

Retail TouchPoints

Despite rumblings of consumer fatigue, Insider Intelligence research indicates that U.S. subscription ecommerce sales will continue to see double-digit growth over the coming years, swelling from $33.48 billion in 2022 to a projected $43.13 billion in 2024. Chart credit: Insider Intelligence.