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Dick’s Sporting Goods’ Strategy, 4 Things to Watch

Indigo 9 Digital

By Tricia McKinnon The sporting goods industry is one of the fastest growing sectors of the retail industry. It's an experiential destination…that fosters deep community involvement, goes well beyond traditional retail, and has become a destination where athletes can fuel their passions,” said Lauren Hobart, Dick’s Sporting Goods’ CEO.

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Kohl’s Expands Marketplace to New Categories Following Successful Pilot

Retail TouchPoints

The user experience is seamless within Kohls.com, with marketplace products identified by a badge on the product listing, and items are shipped directly from Kohl’s Marketplace Certified Partners. Kohl’s Marketplace items also are eligible for in-store returns at any Kohl’s location.

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Peloton Expands Relationship with Amazon to 2 New Countries

Retail TouchPoints

As it turns out, that move heralded the beginning of a swath of similar deals designed to make its products more accessible to a wider range of consumers, including a partnership with DICK’S Sporting Goods in September 2022 followed by a deal to put Peloton Bikes in all 5,400 U.S. Hilton hotels.

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Five Pandemic-Driven Trends Reshaping Retail CX Strategy

Retail TouchPoints

On-time shipping rates for the major carriers have declined significantly year-over-year, and longer-than-usual shipping times have been a source of pain for both retailers and their shoppers. Acknowledge Order Inquiry Urgency. Prior to the current environment, cancellations were much less common.

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Resale Revs Up: eBay Enhances Refurbished Goods Offering, New Overstock Marketplace Launches

Retail TouchPoints

All eBay Refurbished products also are backed by a one- or two-year Allstate warranty and include free shipping, eBay’s money-back guarantee and free 30-day returns. Inventory is sourced directly from the brands or top-rated sellers and it goes through a thorough vetting process before being offered for sale.

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6 Trends Driving Store Design Innovation in 2024

Retail TouchPoints

For example, they need to support omnichannel services like BOPIS, ship-from-store and seamless returns. Trend 6: Loss Prevention Enters the Design Conversation Earnings results from Dick’s Sporting Goods, Lowe’s and Target brought theft, and specifically organized retail crime (ORC), into the media spotlight.

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Making the Most of Store Visits Post-Pandemic

Retail TouchPoints

The pandemic challenged any retailer that “over-expanded” its physical footprint in previous years to right the ship and ensure its remaining stores were properly tailored to the target market. A great example is DICK’S Sporting Goods’ House of Sport concept , which includes running tracks, climbing walls, batting cages and more.