Remove services audits-and-surveys
article thumbnail

Guarding the Retail Fortress: Cybersecurity Challenges and Network Interruption Risks

Retail TouchPoints

This includes implementing robust security protocols, regular system audits, employee training and investing in advanced cybersecurity technologies. Regular System Audits and Risk Assessment Conducting regular audits of systems will help identify and address vulnerabilities before they are exploited by cybercriminals.

article thumbnail

CI&T Research: Price-Conscious Consumers Still Want Stellar Shopping Experiences

Retail TouchPoints

The 2024 Connected Retail Report includes a survey of 1,012 U.S. Historically, consumers have had varying expectations of these channel experiences based on category or price point — for example, if they were visiting a dollar store they would not expect top-notch service experiences.

Consumer 259
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

In-Store Audits vs. Focus Groups: Which One to Choose?

Wiser

You have focus groups, surveys, panels, and the like. Or is there another option out there—in-store audits? In-store audits vs. focus groups is a good conversation to have inside your company. Let’s dive into the difference between focus groups and in-store audits. .” ” Was he right?

Consumer 148
article thumbnail

4 Ways Brands are Tackling the CSR Imperative

Retail TouchPoints

Retail TouchPoints partnered with Amazon Web Services on a survey of more than 500 retail and CPG executives to understand: . For our survey respondents, the most significant opportunities existed in packaging, reducing product waste and reducing carbon footprint. But it isn’t just corporate entities driving this urgency.

article thumbnail

Why Does Delivery Experience Matter More Than the Shipping Cost for an Ecommerce Business?

Retail TouchPoints

According to a survey, almost 84% of a company’s existing customers state that they won’t return to the brand after one poor delivery experience. If your ecommerce is buckling under the pressure of unexpected order volume and unreasonable customer expectations, here are a few strategies to mitigate the strain: Survey Your Shoppers.

Shipping 286
article thumbnail

Customers are Tired of Empty Shelves, and it’s Time for a Fix

Retail TouchPoints

From the customer service of store associates to the quality of the products for sale, every store visit has its own unique factors that play into a customer’s overall satisfaction — factors that become irrelevant if the product a shopper is looking for isn’t available. According to a Retail Insight survey of over 1,000 U.S.

Checkout 240
article thumbnail

What to Look for in Retail Audit Companies

Wiser

The good news is that there is a way to get visibility into any physical store locations: retail audits. What are retail store audits? ” Of course, not all retail audits are created equal, and not all retail audit companies offer the same level of services. Available Where You Need It.

Location 148