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Australians return to the malls despite a plunge in consumer confidence

Inside Retail

Australians are returning to shopping malls as Covid fears subside with Scentre Group reporting customer visitations up 12 per cent on 2021 levels during the first quarter. Comparable sales of major retailers and specialty stores were up by 11.2 Excluding CBD-located centres, mall foot traffic is up by 16 per cent. “We

Returns 264
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How Retailers Can Control Costs Even As Return Rates Climb

Retail TouchPoints

Returns are a cost of doing business for any retailer. In the wake of COVID-19, returns are receiving serious (and necessary) attention for several key reasons: Retailers are spending more processing returns in stores. Returns is just one example.” . In-Store Returns Trending Up, But Not Pouring In.

Returns 327
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Who Really Owns Your Customers?

Retail Adventures

Here’s why: People don't always shop at your store just because they like what you sell; lots of stores sell the same products. And customers don't always choose a store because they happen to like the owner, although that helps. How much do you know about your best/repeat customers and how they shop?

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What Rewe’s hybrid concept says about the future of checkout-free stores

Inside Retail

Images of shoppers are processed in a data saving manner and only used to enable cashless shopping. There is no facial recognition, nor can the system recognise customers after they have visited the store. “A Data security and privacy are a central aspect in the development and operation of the system.

Checkout 130
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Marketers Need to Rethink Strategies for Attracting Younger Generations

Retail TouchPoints

Budget constraints have led to a shift in spending patterns and shopping behavior. Predictably, BCG found that Gen Z and millennials are increasingly turning to grocery shopping over take out and online marketplaces instead of specialty stores. As a result, marketers need to work harder to sell to young Americans.

Marketing 147
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Why tourists and big city flagships are key to Takashimaya’s recovery

Inside Retail

On the same theme, the growth at the Shinjuku and Osaka units is in no small part thanks to the return of overseas visitors: these stores derive as much as 20 per cent of their sales from tax-free sales to tourists, so international travel normalisation is key to their fortunes.

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Retail Statistics You Should Know

Small Biz Trends

We have assembled all the numbers you need, including store operations, shopper behaviors, how retailers market their businesses, and much more. If you own a retail store or are considering shop ideas for a new one, take a look at the stats below. Specialty stores are often a part of small retail store businesses.