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Australians return to the malls despite a plunge in consumer confidence

Inside Retail

Australians are returning to shopping malls as Covid fears subside with Scentre Group reporting customer visitations up 12 per cent on 2021 levels during the first quarter. Comparable sales of major retailers and specialty stores were up by 11.2 Excluding CBD-located centres, mall foot traffic is up by 16 per cent. “We

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How Retailers Can Control Costs Even As Return Rates Climb

Retail TouchPoints

Returns are a cost of doing business for any retailer. In the wake of COVID-19, returns are receiving serious (and necessary) attention for several key reasons: Retailers are spending more processing returns in stores. Returns is just one example.” . In-Store Returns Trending Up, But Not Pouring In.

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WSJ: Amazon Mulls Closing Unprofitable Businesses, Stores in Cost-Cutting Measure

Retail TouchPoints

Additionally, Amazon has shut many of its physical stores aside from grocery, including bookshops and specialty stores, even though the retailer had a growth plan to nearly double its store footprint, according to people familiar with the plans.

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Who Really Owns Your Customers?

Retail Adventures

And customers don't always choose a store because they happen to like the owner, although that helps. People tend to return to shop because like how they feel in a particular store, and more often than not, how they feel about a store involves the people who work there.

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What Rewe’s hybrid concept says about the future of checkout-free stores

Inside Retail

“A central bottleneck to its smooth operation is the restocking of stores on a real-time basis, but that is surely a short term problem that will be sorted out,” he stated. But he said that manufacturers will need to cooperate to hasten the process by incorporating the technology into packaging through RFID devices.

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Marketers Need to Rethink Strategies for Attracting Younger Generations

Retail TouchPoints

Predictably, BCG found that Gen Z and millennials are increasingly turning to grocery shopping over take out and online marketplaces instead of specialty stores. Supporting consumers today ensures they return to you when they’re ready to make a purchase again. Think about the reasons people are driven to you in the first place.

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Why tourists and big city flagships are key to Takashimaya’s recovery

Inside Retail

On the same theme, the growth at the Shinjuku and Osaka units is in no small part thanks to the return of overseas visitors: these stores derive as much as 20 per cent of their sales from tax-free sales to tourists, so international travel normalisation is key to their fortunes.