article thumbnail

How Retailers Can Control Costs Even As Return Rates Climb

Retail TouchPoints

Returns are a cost of doing business for any retailer. In the wake of COVID-19, returns are receiving serious (and necessary) attention for several key reasons: Retailers are spending more processing returns in stores. Returns is just one example.” . In-Store Returns Trending Up, But Not Pouring In.

Returns 333
article thumbnail

5 Ways To Rein In Costly Online Returns

Retail TouchPoints

With record-setting online sales looming on the horizon for the holiday season, retailers also are bracing for an onslaught of online returns. Those retailers selling primarily or exclusively online are expecting a corresponding hike in the volume of returns, but not much difference in the return rates they have become accustomed to.

Returns 182
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Marketers Need to Rethink Strategies for Attracting Younger Generations

Retail TouchPoints

Predictably, BCG found that Gen Z and millennials are increasingly turning to grocery shopping over take out and online marketplaces instead of specialty stores. Supporting consumers today ensures they return to you when they’re ready to make a purchase again. Think about the reasons people are driven to you in the first place.

Marketing 150
article thumbnail

Off-Price Retail: A Double-Edged Tool For Brands With Excess Inventory Needs

Retail TouchPoints

Without real-time visibility or existing systems in place to manage excess levels, cross-functional teams wasted valuable time and resources on work that didn’t produce valuable returns on investment. And for some industry-leading brands, billions of dollars in lost capital from unused excess inventory is still an unfortunate reality today.

article thumbnail

10 Online Business for Sale in June

Small Biz Trends

The products are the highest quality in the category with an activewear brand utilizing a trade secret technology to offer unique workout apparel with only a 6% return rate. As a drop-shipping operation, this Home Decor Ecommerce Business ships 98% of its orders directly from the supplier. Home Decor Ecommerce Business.