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VIDEO: The Edit tackles online shopping, delivery and returns

Inside Retail

And this month we’re discussing the highs and lows of online shopping, covering everything from shipping delays and lost items to friction-filled returns. The post VIDEO: The Edit tackles online shopping, delivery and returns appeared first on Inside Retail. Watch the video below.

Returns 130
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Coles sales surge despite pandemic, floods – but Covid costs $65 million

Inside Retail

Floods in South Australia caused “severe road and rail logistics disruptions into Western Australia, while flooding in NSW and Queensland saw the suspension of trading at 130 stores across its supermarket, liquor and convenience store networks. The supermarket division recorded $8 billion in sales, also up by 3.9

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How to Make Sense of the Complex Modern Grocery Retail Landscape 

Retail TouchPoints

While this may sound positive for supermarkets, it also brings new challenges. First, supermarkets must determine exactly how much inventory to order so as not to waste food or purchase insufficient supplies. Transform shopping in-store. Innovating the in-store experience can give stores a great return on investment.

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Five Pandemic-Driven Trends Reshaping Retail CX Strategy

Retail TouchPoints

On-time shipping rates for the major carriers have declined significantly year-over-year, and longer-than-usual shipping times have been a source of pain for both retailers and their shoppers. Adjust to Return Reluctance. The pandemic has radically accelerated an existing shift from in-person shopping to ecommerce.

Shipping 289
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Cars, Wine, Trees — COVID-19 Proved Once and For All that You Can Sell Just About Anything Online

Retail TouchPoints

Of course, there are reasons why certain kinds of products haven’t been as quick to become ecommerce mainstays — mailing a live tree will never be as simple as shipping at T-shirt, for example. There’s a lot of COVID effect in those numbers, but the trajectory is clear — consumers want to shop online, for everything.

Returns 278
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Who could replace Sharon White as the next John Lewis Partnership chair?

Retail Gazette

Potts joined the supermarket in 2015 after almost four decades at Tesco, where he started on the shop floor aged 16 and rose through the ranks to run its Asian operations. Perhaps with M&S now motoring, Norman might jump ship to see if he can perform a similar feat at its rival? Sound familiar?

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Cloud Native Value: Why Retailers Should Learn to do More With Less

Retail TouchPoints

If retailers think online shopping in 2021 is about the simple exchange of goods for money, they’re doing it wrong. If a retailer’s online infrastructure can’t cope with a sudden spike in demand following, say, a Black Friday sale, those customers are unlikely to return. The answer? Cloud-native microservices.