Retail TouchPoints

APRIL 30, 2024

The retail technology revolution has brought forth many new innovations such as palm scanning and AI chatbots over the last few years, all of which have sought to meet the same goal: improving the customer experience. Despite this, professional sports are seeing record highs in attendance.

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Retail TouchPoints

FEBRUARY 19, 2024

With this uncertainty in mind, I spent time on Saturday, November 25, 2023 seeking out early ecommerce sales data from Black Friday to gain a clearer understanding of how the market was performing. According to online shopping data from Adobe Analytics , Black Friday sales were $9.8 of online sales (vs. of online sales (vs.

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Retail TouchPoints

MAY 1, 2024

Retail is in the midst of a significant transformation. brands plan to increase investments in immersive technologies — think interactive displays for increased visual impact, carefully curated playlists and thoughtfully crafted scents that tap into nostalgia. Over half of U.S. Over half of U.S.

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Inside Retail

FEBRUARY 1, 2024

Michelle Evans, global lead of retail and digital insights at Euromonitor International, said in a statement that “consumers are also seeking more power in their relationships with brands”. A new guard of social media apps is entering the marketplace giving retailers and brands a new opportunity to connect with potential consumers.

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Retail TouchPoints

NOVEMBER 14, 2022

3D and AR design studio QReal is moving deeper into direct commerce with the launch of the new multi-brand, multi-category shopping app TRYO. At launch the app features products across four categories — footwear, watches, hats and eyewear — all of which are showcased through high-quality 3D models and can be “tried on” virtually.

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Inside Retail

FEBRUARY 21, 2023

The appeal of interactive experiences has cemented itself into the world of retail. Starbucks loyalty customers play beat-the-clock classics like hopscotch and bingo that bring them back on the app all day long. As the gaming industry exploded in the last decade, the retail industry was also being turned on its head.

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Retail TouchPoints

JULY 13, 2022

99 Cents Only Stores is launching a new app to enable connected in-store shopping experiences with multi-language capabilities at all 382 locations in California, Texas, Arizona and Nevada. The app also lays the foundation for future shopper benefits including delivery and endless aisle shopping.

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Retail TouchPoints

MARCH 14, 2023

Online fashion retailer ASOS has named Criteo as its exclusive partner for endemic brands’ advertising across its app and web experiences. Advertisers will be able to take advantage of improved targeting and measurement capabilities, and Criteo also will support AMG sales efforts to brands and agencies in key markets.

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Inside Retail

JUNE 27, 2023

Collins Foods, the ASX-listed operator of KFC and Taco Bell chains in Australia, and KFC in Europe – broke the US$1 billion sales threshold in its home market last year. billion when compared to the prior corresponding period while same-store sale growth was up 5.8 KFC’s Europe division delivered double-digit sales growth of $249.5

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Retail TouchPoints

SEPTEMBER 11, 2023

Retailers have taken notice of this shift and are increasingly turning toward experiential retail to meet changing customer preferences. In fact, according to a Forrester Consulting study sponsored by Shopify, 40% of brands say offering experiential retail will be a top priority for them in the next year.

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Retail TouchPoints

MARCH 3, 2023

Best Buy is planning to evolve its operating model with a greater emphasis on smaller stores as the retailer plans to close 20 to 30 large-format stores, implement eight experiential store remodels and open approximately 10 additional outlet stores over the coming year. Comparable sales fell 9.3% Comparable sales fell 9.3%

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Retail TouchPoints

JANUARY 20, 2023

Kroger has entered a strategic collaboration with Google Cloud and Deloitte to use cloud technologies that will increase associate productivity across its nearly 2,800 stores nationwide. The app also offers a customizable walk path that guides store audits while providing flexibility in how store conditions are evaluated.

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Retail TouchPoints

FEBRUARY 27, 2024

In the last several years, retailers have increased the speed with which they have built online and mobile app presence. With this evolution into digital sales and the increased use of data mining, retailers are facing unprecedented challenges in digital security.

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Retail Gazette

MAY 2, 2024

Digital has been the star performer at the health and beauty giant, with online sales surging 16.8% Chief digital officer Paula Bobbett tells the Retail Technology Show, the five key areas it is focusing on to drive digital growth. Boots has been back to its best of late, notching up 12 consecutive quarters of growth.

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Retail TouchPoints

JUNE 1, 2022

There are a lot of people making a good living forecasting what’s going to happen in retail. Things like ecommerce will soon eclipse brick-and-mortar, retail is facing an apocalypse or delivery to home will become the norm in grocery shopping. The fact is, when it comes to what’s ahead for retail, no one really knows.

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Retail TouchPoints

JUNE 26, 2023

Amazon will increase its planned investment in India to $26 billion by 2030, according to an announcement made by CEO Andy Jassy after he met with Prime Minister Narendra Modi. billion to bolster its ecommerce business and help compete against Reliance Retail and Walmart ’s Flipkart. The move will involve adding an additional $6.5

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Retail TouchPoints

AUGUST 23, 2023

The retail landscape has dramatically changed over the last few years, and one emerging trend appears to be here to stay. Phygital retail experiences, in which physical elements and technology coexist, offer opportunities to bring customers closer to your brand.

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Inside Retail

NOVEMBER 28, 2023

Our approach to value has continued to deliver solid topline, same store sales, and earnings growth across the Group. million, and same store sales grew by 6.6 million, and same store sales grew by 6.6 Same store sales rose 7.9 More than half of all sales in the Netherlands were via digital channels.

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Retail TouchPoints

MAY 27, 2022

As consumer appliances grow ever more sophisticated, it can be a challenge for retail salespeople to stay up to speed on every high-tech element blinking, beeping and buzzing in the latest washing machine or dryer — but it’s essential. increase in appliance sales compared to the 10 stores that didn’t use the app.

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Inside Retail

FEBRUARY 15, 2022

Pureplay online retailer Adore Beauty has reported positive sales momentum in the first half of the financial year. million with the active customer base increasing 13 per cent to 876,000. Higher levels of customer engagement, conversions and user retention followed by the scaling of native iOS and Android apps contributed 5.6

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Retail TouchPoints

AUGUST 4, 2023

Revenue increased 11% year over year, reaching $134.4 North America and International segments saw similar growth, with segment sales increasing 11% and 10% year over year, respectively. Increased ad sales: The Amazon ads division grew 22% year over year, reaching $10.68 billion , up from $121.2 billion to $61.8

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Retail TouchPoints

NOVEMBER 9, 2022

Global downloads of mobile shopping apps were up 16% year-over-year in the first half of 2022 while the number of sessions was up 29% , according to data from the It’s Not Luck, It’s Skill: Make Every Marketing Dollar Count This Holiday Season report by data.ai. in an interview with Retail TouchPoints.

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Retail TouchPoints

MAY 5, 2023

As the retail media landscape continues to grow , Uber is expanding the types of ads available to CPG brands on the Uber Eats platform, and Sprouts Famers Market is leveraging Instacart ’s Carrot Ads platform to launch its own retail media network. This approach makes managing multiple campaigns easier and less complex as we scale.”

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Inside Retail

JANUARY 12, 2023

trillion) in global sales by 2025. McKinsey & Co stated in mid-2022 that social commerce comprised more than 13 per cent of China’s total e-commerce sales. Social commerce covers end-to-end shopping journeys, from discovery, research and evaluation to checkout, all on the social media app. trillion ($1.9

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Inside Retail

AUGUST 28, 2022

Pureplay online cosmetics retailer Adore Beauty says returning customers contributed 70 per cent of sales coupled with a higher than average spend last year. In its results for the year to June 30, revenue increased by 11 per cent to $200 million while gross profit rose 12 per cent to $66.5 EBITA was $5.3 EBITA was $5.3

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Retail TouchPoints

FEBRUARY 9, 2022

retailers will be able to accept contactless customer payments on their Apple iPhones via its new Tap to Pay functionality. Tap to Pay on iPhone will be available to participating payment platforms and their app developer partners to leverage in software developer kits (SDKs) in an upcoming iOS software beta.

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Payment Services Point of Sale Checkout Consumer 298

Retail TouchPoints

FEBRUARY 7, 2023

The annual retail gathering brought a huge set of new companies and interesting perspectives that will shape the future of retail over the next three years. This remains a $50 million to $100 million opportunity for most $5B+ retailers in 2023, and too few non-grocers are pursuing it as a solution.

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Retail Gazette

APRIL 21, 2024

Asda underlying profits swelled by a quarter last year, fueled by increased food and clothing sales. The retailer reported an adjusted EBITDA of £1.078bn for 2023, with total sales, excluding fuel, jumping 7% to £21.9bn. Like-for-like sales rose 5.4%. Zuber Issa is said to be close to offloading his 22.5%

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Retail TouchPoints

JUNE 15, 2022

Still, many retailers are opening fewer and often smaller stores with increasing expectations for top-notch experiences. So how then do retailers balance the reduction of footprints with heightened CX? To curb shrinkage, self-pay via an app is used to let shoppers and guests purchase items themselves. Appointments.

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Retail TouchPoints

OCTOBER 6, 2022

But despite the rush, retailers still have multiple opportunities to maximize both in-store sales and online conversions. The Mastercard SpendingPulse measures in-store and online retail sales across all forms of payment, providing a wealth of insights to help merchants refine and optimize their holiday strategies.

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Inside Retail

MARCH 17, 2024

McDonald’s mobile app; its human-less, order-taking kiosks; its digitised menus that change based on trends, the weather and more; and even its generative AI — together, these enable McDonald’s to eke out additional sales and efficiencies worth billions of dollars to the company, which has 40,000 locations in roughly 100 countries.

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Retail TouchPoints

NOVEMBER 24, 2022

Ecommerce businesses are always looking for ways to boost visibility and generate high-volume sales. Increased Brand Loyalty. The ease of frictionless commerce might boost sales temporarily, but more is needed to build brand loyalty long term. The Movement from Website to Mobile App. Frictionless Commerce ?

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Retail TouchPoints

APRIL 3, 2024

Childrenswear brand Carter’s has joined the growing slate of retailers reimagining their loyalty programs in recent months. Carter’s joins a growing list of retailers beefing up their loyalty programs as customer loyalty is tested by increasing prices and expanded optionality.

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Retail TouchPoints

MAY 2, 2024

A Change in the Payment Landscape The first thing to remember is that the global push toward digitalization, accelerated by the COVID-19 pandemic, has increased consumer engagement with digital payment methods. The global digital gift card market is expected to reach $724.3 billion by 2028, rising at a market growth of 14.2%

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Retail TouchPoints

MARCH 31, 2023

Retailers know that customer engagement must be the focus of their marketing efforts. The only problem is, for many retailers, the idea of becoming involved in the financial transaction part of the journey is a leap too far. This means lost sales and irritated customers who blame the brand. Many customers bail at this point.

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Retail TouchPoints

JUNE 28, 2023

We have built software to power deliveries through the DoorDash and Wolt apps, and we have built software with products like Drive and Storefront to power deliveries through the merchants’ own websites and ordering systems. And all of this will grow the GDP of cities, while increasing our own connections to the communities that sustain us.

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Retail TouchPoints

FEBRUARY 6, 2023

But you’re going to also see a hybrid of those, where people pick out what they want online and pick it up in stores, or people are in stores and there’s something that’s not in inventory in the stores, so they go to their app or to a kiosk and order it to be delivered from online.” Net sales increased 9% to $149.2

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