Retail TouchPoints

NOVEMBER 17, 2023

Retailers can expect that customers will turn to other vendors; once this happens, they’ve lost both the sale and the customer’s trust and loyalty. Applying this practice, retailers can proactively troubleshoot stockouts and delays to ensure that customers’ orders can still be fulfilled to their satisfaction in a timely manner.

Customer Experience 255

Customer Experience Inventory Management Fulfillment Inventory Turnover 255

Inside Retail

JANUARY 31, 2024

Cafe Yala Plus Student Association in Canberra has deployed Amazon’s Just Walk Out (JWO) technology to speed up and improve the retail experience. According to the producer, the technology will improve the purchasing experience and eliminate checkout friction, while also streamlining inventory management for the Student Association.

Inventory Management 263

Inventory Management Checkout Customer Experience Shopping 263

Retail TouchPoints

APRIL 25, 2022

Supply chain management is the heart of retail management and has the ability to inform the overall health of a business. Customer loyalty is paramount to building a scalable business model, and the availability of inventory coupled with the guarantee of delivery will ultimately allow a business to meet and exceed its KPIs.

Supply Chain Management 307

Supply Chain Management Inventory Management Shipping Management 307

Retail TouchPoints

AUGUST 31, 2023

As privacy regulations ramp up, brands and retailers are looking for ways to personalize marketing efforts without relying on cookies — and brick-and-mortar retailers are always looking for effective ways to entice people to visit their stores.

Consumer 273

Consumer Advertising Marketing Planning 273

Inside Retail

MARCH 21, 2024

When UK and Irish discount book, games and toy retailer The Works set out to improve the accuracy and efficiency of its inventory management across its stores it turned to Zebra Technologies to revolutionise its back-end management system. Customers want immediate fulfilment.

Inventory Management 130

Inventory Management Management Fulfillment Promotions 130

Retail TouchPoints

JULY 17, 2023

Connecting the world of physical objects into a smart network, IoT technology brings new business opportunities for retailers and provides data-driven insights for decision-makers. According to Grand View Research , the global IoT retail market was valued at $42.38 Inventory management. from 2023 to 2030.

Payment Services 241

Payment Services Checkout Inventory Management Customer Experience 241

Retail TouchPoints

MARCH 22, 2023

The retailer reached net income of $48.2 The retailer also reduced its inventory to $682.9 This, as well as cost-cutting initiatives that included headcount reductions over the course of 2022, contributed to the retailer’s profitability. million compared to a net loss of $147.5 billion from $2.25

Shipping 255

Shipping Customer Experience Shopping ATS 255

Retail TouchPoints

MARCH 29, 2023

Retailers need to ensure shoppers always have access to the product they want, where they want it, or else they risk losing loyalty in a difficult environment. Advanced RFID capabilities have been implemented in 40 stores and the retailer is in the process of rolling them out chainwide.

Checkout 256

Checkout Planning Customer Experience Management 256

Retail TouchPoints

DECEMBER 14, 2022

Ever visited a retail customer service desk looking for a specific item and been told “The system says there are three in stock, but if they aren’t on the shelf, we don’t know where they are.”? Most shoppers have been in this frustrating position at least once (and most retailers, daily). Get visibility into buying velocity.

Inventory Management 288

Inventory Management Fulfillment Management ATS 288

Retail TouchPoints

AUGUST 1, 2023

How can retailers transform losses into profits? As a result, profitability is now a top priority for retail CEOs. Faced with shifting economic and consumer dynamics, retail leaders strive to unlock strategies that turn losses into profits. Despite the appeal and growth of ecommerce, retail profitability has been on a decline.

Drop-Shipping 246

Drop-Shipping Consumer Shipping Returns 246

Retail TouchPoints

APRIL 4, 2022

Nutritional supplements retailer The Vitamin Shoppe is broadening its online product assortment through a new partnership with dropship and marketplace platform Logicbroker. The platform integrates with The Vitamin Shoppe’s systems to ensure real-time inventory information and reliable shipping. “As

Merchant Services 264

Merchant Services Accessories Shipping Management 264

Retail TouchPoints

JUNE 21, 2023

For as long as shrink has been an issue in retail, it’s primarily been tied to human mistakes or crime. These reasons are why retailers consistently turn to technology for help. Retailers are also testing autonomous delivery vehicles on the roads and drones in the air to avoid wrongly delivered items. billion in 2020.

Loss Prevention 242

Loss Prevention Checkout Marketing ATS 242

Retail TouchPoints

SEPTEMBER 14, 2023

that delivers pretty much any item to a consumer with science fiction-style immediacy, retailers remain bound by 21 st -century delivery methods. in an interview with Retail TouchPoints. in an interview with Retail TouchPoints. Until someone invents a Star Trek -style replicator (“Tea. Unemployment is at 3.5%

Fulfillment 267

Fulfillment Shipping Supply Chain Management Consumer 267

Retail TouchPoints

JANUARY 19, 2024

Put mildly, it has been a challenging few years for retailers. Retailers cannot take this resilience for granted. executives across industries say they have either already been impacted by financial risk or expect to be within the next 12 months. consumers are increasingly looking for deals and overall experience when shopping.

Payment Services 339

Payment Services Merchant Services Customer Experience Consumer 339

Retail TouchPoints

MAY 10, 2023

For consumer-packaged goods (CPG) brands wanting to lead their category at major retailers, it’s critical to be strategic and adaptable with a logistics strategy. While many brands try to shave pennies off transactional transportation costs, that won’t drive long-term success in retail locations. on-time in-full. on-time in-full.

Shipping 266

Shipping Inventory Management Location Management 266

Wiser

DECEMBER 4, 2023

For brand manufacturers, retail monitoring is a critical aspect of maintaining and enhancing market presence. However, while the benefits of retail monitoring are indispensable, the challenge lies in managing multiple retail partners without escalating costs. This can undermine customer trust and negatively impact brand loyalty.

Inventory Management 146

Inventory Management Promotions Visual Merchandising Management 146

Inside Retail

JANUARY 11, 2024

Luxury online retail platforms are no longer considered a revolutionary concept as successful high-end e-commerce sites have just as much recognition as labels. Third-party online retailers have proven that consumers prioritise the acquisition of the product over the in-store purchase experience.

Wholesale 130

Wholesale Drop-Shipping Fashion Customer Experience 130

Retail TouchPoints

OCTOBER 9, 2023

Shoppers’ retail preferences will be unlike anything we’ve seen even just a year ago. 1: Retailers are testing brands, hiding the parent brand. . #1: 1: Retailers are testing brands, hiding the parent brand. It’s still retail, but it’s not. Some brands are realizing that their retail experience isn’t driving business.

Fulfillment 302

Fulfillment Shipping Suggestive Selling Management 302

Retail TouchPoints

JUNE 27, 2023

But is there anything your retail business can do to profit from AI? Retailers and brands spend weeks or months mapping new products and catalogs to online channels. With AI, those challenges disappear, allowing retailers to more quickly onboard new brands. When it comes to ecommerce, the answer is a resounding “yes.”

Inventory Management 277

Inventory Management Management Fulfillment Marketing 277

Inside Retail

AUGUST 21, 2023

While the world may slowly be returning to normal in the post-pandemic era, retailers worldwide continue to face labour shortages in customer-facing roles. A recent study by Deloitte found that 74 per cent of executives heading major global retail companies expect shortages in customer-facing positions.

Payment Services 246

Payment Services Management Store Operations Returns 246

Retail Focus

AUGUST 8, 2023

Running a successful retail business involves juggling multiple tasks and responsibilities. In this article, we explore different aspects of retail business operations that you should consider outsourcing. Order Fulfillment When outsourcing, retailers can benefit from streamlined inventory management, order processing, and shipping.

Loss Prevention 130

Loss Prevention Inventory Management Inventory Turnover Shrinkage 130

Retail TouchPoints

AUGUST 5, 2021

The platform aims to help retailers grow their business by combining interactive live-video sessions with their current shopping experiences. Streams.Live was designed to help retailers host live interactive online presentations of their products. Oveit has launched a livestream shopping solution called Streams.Live.

Shopping 264

Shopping Consumer ATS 264

Inside Retail

MARCH 2, 2023

Retailers are constantly on the lookout for cutting edge technologies that improve efficiencies and productivity, streamline operations and improve the customer experience. But, as with the adoption of any new technology, the use of AMRs is not without potential limitations and risks.

Fulfillment 130

Fulfillment Inventory Management Beauty and Health Management 130

Retail Focus

SEPTEMBER 26, 2023

With a dropshipping business model, you can move products directly from the manufacturer to the consumer without having to handle inventory or storage yourself. Low Start-up Costs With dropshipping, there is no need to invest in inventory upfront. This significantly lowers the barrier to entry compared to traditional retail models.

Shipping 130

Shipping Consumer Management Returns 130

Inside Retail

NOVEMBER 6, 2023

Rising inflation and interest rate hikes indicate a challenging peak period for many retailers with discretionary spending down on previous years. In this peak period, it will be critical for retailers to focus both on operational efficiency but also customer experience. Prioritising short-SLA orders can also maximise efficiency.

Shipping 130

Shipping Fulfillment Inventory Management Customer Experience 130

Retail TouchPoints

SEPTEMBER 22, 2023

Retailers increasingly strike balances between direct-to-consumer ecommerce and omnichannel strategies to keep products in stores and in front of consumers. But there are greater opportunities for leading retailers to integrate their omnichannel experiences and create seamless ecommerce and in-store experiences. Retailers have options.

Shipping 259

Shipping Wholesale Fulfillment Consumer 259

Intelligence Node

JUNE 10, 2021

The New-Age of Retail & Demand Forecasting Demand is where it all starts. In retail demand forecasting, many factors are based on demand. For example, assessing risk, inventory planning, capital expenditure, revenue, […]. For example, assessing risk, inventory planning, capital expenditure, revenue, […].

Planning 195

Planning 195

Retail TouchPoints

JANUARY 11, 2024

Generative AI has put the retail industry at yet another inflection point. 2023 was a period of experimentation for retailers, and many thoroughly assessed where this new technology could have the biggest impact. But for many retailers the question remains, “Where can this new technology best help my organization now?”

Management 253

Management Customer Experience Consumer Marketing 253

Retail TouchPoints

MARCH 28, 2023

Amid rising costs and fears of a looming recession, however, online retailers are finding they can no longer afford the level of generosity that customers have come to expect. retailers were revisiting their returns policies as of late 2022. With numbers like these, it’s no wonder that most U.S. Some product types (e.g.

Returns 270

Returns Home Furnishings Supply Chain Management Consumer 270

Retail TouchPoints

NOVEMBER 14, 2022

Retailers today are faced with mounting pressure to maximize their bottom lines while maintaining cost expectations for consumers. Many retailers are turning to AI to help boost productivity while keeping costs in check. Research finds the global market size for AI in retail is expected to grow drastically, from $4.84

Customer Experience 341

Customer Experience Marketing Promotions Returns 341

Retail TouchPoints

JANUARY 3, 2023

With shrinking margins, economic uncertainty, and growing cyber risks from automated threats, retailers face continued challenges in 2023. Becoming proficient at navigating these obstacles is key to protecting retail profits. Five Key Automated Threats Impacting Retailers’ Bottom Line. Bad Bots are Siphoning Profits.

Merchant Services 302

Merchant Services Payment Services Accounting Checkout 302

Retail TouchPoints

JULY 20, 2022

With supply chain disruptions still making headlines, small and mid-sized businesses (SMBs) looking to remain competitive may contend with inventory challenges and rising rates of theft and damage in the last mile. It’s becoming increasingly clear that supply chain risks and shipping mishaps are top of mind for today’s consumers.

Shipping 324

Shipping Merchant Services Payment Services Consumer 324

Retail TouchPoints

DECEMBER 28, 2022

A growing retail and ecommerce business can turn an efficient process into a multi-step nightmare with inaccurate purchasing, order fulfillment and returns processes. The ever-changing retail market has made automation a necessity. Automation Increases Warehouse Productivity and Accuracy. A One-Size-Fits-All Strategy Won’t Work.

Management 276

Management Fulfillment Drop-Shipping Employee Engagement 276

Retail TouchPoints

JANUARY 9, 2024

With no end in sight to the challenges battering the global supply chain, Shao spoke with Retail TouchPoints about how companies, and small businesses in particular, can adapt and thrive in this volatile environment. Retail TouchPoints: The supply chain has been a huge topic of conversation since the pandemic struck.

Merchant Services 259

Merchant Services Shipping Fulfillment Inventory Management 259

Retail TouchPoints

JULY 14, 2023

Offering a More Interactive Experience with AI-Driven Plug-ins ChatGPT plug-ins can also offer much more than the simple search function that many retail websites house and that customers often rely on to find their desired item. This helps minimize stockouts or overstocks during peak seasons.

Fulfillment 222

Fulfillment Dead-Stock Customer Experience Inventory Management 222

Inside Retail

OCTOBER 25, 2022

There’s a surplus of inventory. Retailers are stuck with stock that just isn’t moving fast enough. Use all your inventory, everywhere. You can ship items from the store or location with the most inventory, the oldest inventory, the lowest sell-through rate or the highest in-store markdowns. Use a virtual inventory.

Markdowns 130

Markdowns Fulfillment Shipping Location 130

Retail TouchPoints

JANUARY 9, 2023

The retailer has managed to achieve profitability in some quarters, but its overall sales growth has been negative and its outlook for the coming year remains cautious. Macy’s has decline to spin off its ecommerce operations, claiming the move has “ high execution risk ,” and the retailer is making investments in its omnichannel offerings.

Department Stores 240

Department Stores Location Fashion Returns 240