Independent Retailer

JANUARY 20, 2022

Here are the five key trends that businesses should take seriously as they plan for the coming year: . Customers Care About Return Policies. During the pandemic-driven surge in online shopping, product returns became a major pain point for consumers. In fact, according to Forrester, over a third of U.S.

Retail Trends 84

Retail Trends Returns Merchant Services Consumer 84

Small Biz Trends

DECEMBER 2, 2021

What happens when a customer returns an item they’ve purchased? Maybe the store will offer credit, or just maybe they will refuse the return entirely. If the store has a return policy, then the terms of any returns or exchanges are laid out clearly in advance, eliminating questions in the minds of customers and staff.

Returns 122

Returns Merchant Services Shipping Payment Services 122

Indigo 9 Digital

DECEMBER 19, 2022

But consumers had other ideas, it turns out they enjoy shopping in stores more than many realized and in categories like clothing the share of online sales now are lower than before the pandemic. If you do subscribe to our retail trends newsletter to get the latest retail insights & trends delivered to your inbox.

Retail Trends 52

Retail Trends Drop-Shipping Returns Discount Store 52

Inside Retail

JUNE 23, 2021

Australia’s Fashion Capital, also known as Chadstone shopping centre in Melbourne, is celebrating its 60th anniversary this year. In that time, the way people shop has changed dramatically. At Chadstone, we continue to deliver memorable and first-to-market retail experiences for visitors to enjoy,” he told Inside Retail.

Shopping 147

Shopping Boutique Fashion Marketing 147

Retail Times

SEPTEMBER 3, 2021

Having spent hundreds of millions of pounds on protective measures during the height of the pandemic, it has been reported that retail chiefs are in discussions over the logistics of removing plastic screens from supermarkets.

Retail Trends 52

Retail Trends Supermarket Returns Shopping 52

Retail Adventures

AUGUST 8, 2023

How often do you mystery shop your competition – in person, online and on social medias? Shopping your competition is an exercise that needs to happen at least once a quarter. When we mystery shop we carefully examine the operational categories in the store, and then rate each one on a scale of 1 to 10. Mystery shop your store.

Shopping 52

Shopping Merchant Services Visual Merchandising Markdowns 52

Retail TouchPoints

AUGUST 23, 2023

With more people returning to in-store shopping as the pandemic has eased, brands are leaning into the phygital trend by designing physical stores that reflect popular elements of the online experience. Likewise, physical clothing stores for online powerhouse Amazon re-create the convenience of digital shopping.

Drop-Shipping 194

Drop-Shipping Visual Merchandising Consumer Apparel 194

Retail Times

APRIL 6, 2021

We don’t need to tell you that the days of traditional shopping are behind us. Customers today are voting with their wallets and choosing retailers focused on creating an enhanced customer experience. Whether it’s curbside pick up, cause based marketing, or social shopping — the way retailers are doing business is rapidly evolving.

Consumer 104

Consumer Shopping Customer Experience Payment Services 104

Retail Adventures

SEPTEMBER 4, 2022

How often do you mystery shop your competition – in person, online and on social medias? Shopping your competition is an exercise that needs to happen at least once a quarter. When we mystery shop we carefully examine the operational categories in the store, and then rate each one on a scale of 1 to 10. Monthly, yearly?

Shopping 52

Shopping Merchant Services Visual Merchandising Markdowns 52

Retail Minded

FEBRUARY 1, 2024

After all, as a self-described retail geek, I get giddy when it comes to exploring the latest retail technology, exploring flagship stores that keep up with collective retail trends and discovering new resources that help fuel the global commerce industry at large. “Retailers should update their merchandising.

Point of Sale 119

Point of Sale Merchant Services Returns Consumer 119

365 Retail

APRIL 10, 2024

Innovations such as an ‘Automated Collection Point’ and self-service tills are set to enhance the customer shopping experience. In a nod to evolving retail trends, Clarks will relocate within Bullring to debut its ‘modern workshop’ store concept in a 4,500 sq ft space.

Niche Retailing 57

Niche Retailing Boutique Fashion Retail Trends 57

Retail TouchPoints

JANUARY 20, 2022

The business model that most of us were raised to believe was normal for retail commerce — brick-and-mortar shopping locations — became a bit of an anachronism during the pandemic. According to a recent consumer behavior report by Raydiant , fewer than half of their survey’s respondents now say they prefer to shop in person.

Merchant Services 232

Merchant Services Clienteling Shipping Inventory Management 232

Inside Retail

OCTOBER 10, 2023

Retail trends tend to surface in the UK and Europe about 12-24 months before they reach Australia. On the ground, I can report that there are challenges facing UK and European retailers that savvy Australian retailers can learn from to plan ahead. Is High Street shopping really in decline?

Supermarket 130

Supermarket Store Layout Checkout Advertising 130

Retail TouchPoints

OCTOBER 23, 2020

Even with the current uncertainty related to COVID-19, the C2B model has some advantages over traditional retail, especially in providing a seamless integration between online and retail shopping. An Emerging Retail Trend. They expect convenience and the ability to fulfill their shopping needs immediately.

Shopping 210

Shopping Returns Location Consumer 210

Retail TouchPoints

JANUARY 12, 2021

Several of the most notable sessions about the “next normal” we are now entering include: Remapping the customer experience: A reinvention imperative: While retailers expect shoppers to return to physical stores in the coming months, consumer expectations will inevitably be altered by the pandemic. Open to retailers only.].

Consumer 205

Consumer Retail Trends Returns Customer Experience 205

Indigo 9 Digital

JANUARY 11, 2023

A study by the Capgemini Institute found that on average retailers charge their customers just 80% of the cost of delivering goods. The irony of online shopping is that the most economical model for a retailer is when customers are not purely online shopping at all. Take mattress retailer Casper.

Advertising 98

Advertising Shipping Returns Fulfillment 98

Indigo 9 Digital

SEPTEMBER 26, 2023

Having a store within your store to feature products from another retailer is a classic play retailers use to increase traffic and sales. There are many retailers pursuing this strategy right now. Sephora has announced a partnership with Kohl’s which will see more than 850 Sephora shops inside of Kohl’s stores.

Beauty and Health 97

Beauty and Health Returns Location Advertising 97

Indigo 9 Digital

JANUARY 31, 2023

By Tricia McKinnon Have you ever left a shopping trip at Costco scratching your head as to why you have a new TV that can barely fit into your car while you only made the trip to buy groceries? Retailers like lululemon have also successfully use this strategy to get customer to spend more. A “treasure hunt” shopping experience.

Payment Services 97

Payment Services Returns Shopping Marketing 97

Retail Focus

JUNE 14, 2021

In the USA the term ‘retail apocalypse’ is being used widely to describe the fallout from the pandemic and its subsequent effects. It is predicted that over the next few years, around 80,000 retail units will close across the states. This will bring an end to many shopping malls too as people choose different ways to shop.

Payment Services 130

Payment Services Returns Shopping Consumer 130

Inside Retail

AUGUST 8, 2021

While this trend is here to stay, I don’t think skinny jeans are truly “dying”. Fashion is cyclical and as trend cycles shorten, we are seeing nostalgic styles from just 10 years ago return to the forefront at a much faster pace. IR: What are some new denim styles that Levi’s is seeing consumer demand for at the moment?

Fashion 246

Fashion Apparel Consumer Retail Trends 246

RETAIL MANAGEMENT SOFTWARE

JANUARY 23, 2023

Over the past year, supply chain challenges, inflationary pricing, economic uncertainty, and geopolitical factors have taxed retailers and squeezed finances. In 2023, however, the outlook is positive, and the focus is on the customer shopping journey. Here are the top 10 retail trends impacting the industry in 2023.

Retail Trends 94

Retail Trends Social Commerce Shipping Consumer 94

VMS

AUGUST 11, 2021

At a national level, back-to-school shopping is well underway, impacting a number of sectors as anticipated in our forecast. Return of the In-Store Shopper: Brick-and-mortar browsing is making its return, with in-stores sales making up 81.9% of total retail sales (ex auto) for the month.

Jewelry 72

Jewelry Merchant Services Payment Services Department Stores 72

RETAIL MANAGEMENT SOFTWARE

AUGUST 18, 2023

As summer vacations wind down and the anticipation of a new school year grows, retailers are gearing up with back-to-school retail ideas for the annual shopping rush. This critical period not only marks the return to classrooms but also signifies a significant revenue opportunity for businesses in the retail sector.

Inventory Management 67

Inventory Management Promotions Payment Services Returns 67

Retail TouchPoints

NOVEMBER 12, 2020

Q4 2020 will be the most consequential retail quarter of the past 25 years. To make the most of this holiday shopping season, retailers must understand changes in consumer behavior and mindset, and reflect this understanding in their in-store experiences. Playing 100% holiday tunes could be a risky proposition.

Consumer 238

Consumer Shipping Retail Trends Shopping 238

Retail TouchPoints

FEBRUARY 11, 2021

In no particular order, let’s examine what we believe to be some key trends in retail. In short, retailers must now treat stores as a more generic asset; among other things, that means disaggregating and understanding all the demand streams that flow through a store. Keep Your Eye on These… Personal Shopping Scales Up.

Retail Trends 228

Retail Trends Payment Services Supply Chain Management Fulfillment 228

Rangeme

JUNE 30, 2022

Supporting and shopping queer-owned brands and retailers is one way to counteract the disproportionate platform granted to non-minority-owned businesses. As a minority business owner, giving back is important to Okel, but receiving help in return was no easy feat. “I And don’t forget to add this to your RangeMe profile here!

Shopping 52

Shopping Beauty and Health Promotions Returns 52

Indigo 9 Digital

MAY 31, 2022

Nordstrom also entered into a partnership in 2019 where it began accepting returns of online orders from competitors such as Kohl’s and Macy’s. This was Nordstrom’s way of thinking more holistically about its customers’ needs and in return customers often shop while dropping off a return. Nordstrom’s CEO, Erik B.

Department Stores 98

Department Stores Returns Beauty and Health Shopping 98

Inside Retail

FEBRUARY 16, 2022

So those old T-shirt and jeans combinations won’t cut it for professionals returning to the office. “Their measurements and shopping follow them across the whole process,” McGowan said. “If you think about a wedding party, that’s a pretty rare service.

Planning 130

Planning Fashion Fast Fashion Customer Experience 130

A1 Retail

JANUARY 29, 2024

Spring Fair, the UK’s most popular, diverse, and trend led marketplace for Home, Gift, Fashion and Everyday, and retail’s definitive wholesale shopping destination, has revealed a raft of new experiences and activations to inspire buyers and enhance their visit making it more efficient and enjoyable.

Fashion 59

Fashion Location Returns Wholesale 59

VMS

NOVEMBER 10, 2022

retailers prepare for the busy holiday shopping season, more than 60 percent say they are having trouble finding qualified candidates to staff their stores, while 45 percent claim to be struggling to fill contact center and back-office positions. These findings are from new research by Verint (Melville, N.Y.),

Returns 91

Returns Management Shopping Consumer 91

Mass Relators

FEBRUARY 14, 2022

Key retail trends were a continuation from the strong holiday season, including: . The shift back to services: The pandemic arrested a decades-long trend of more spending on services vs goods. Coming on the heels of the holidays, January typically marks a month of returns and exchanges.

Payment Services 52

Payment Services Department Stores Apparel Jewelry 52

Indigo 9 Digital

MARCH 9, 2023

Since 90% of the United States population lives within 10 miles of a Walmart store this move has become a game changer for the retailer. Consumers love shopping online but what they really want is control. Consumers are looking for one stop shopping. What we are witnessing is a trend towards more convenient shopping trips.

Drop-Shipping 98

Drop-Shipping Advertising Fulfillment Consumer 98

Indigo 9 Digital

NOVEMBER 16, 2023

With companies like Shopify it has never been easier to set up shop online. Then there are those pesky returns. How often have you bought something online, then returned it without a second thought? For the retailer that’s a cost that eats into profits. million on “refunds, returns, and discounts” in 2018.

Consumer 98

Consumer Returns Advertising Marketing 98

Indigo 9 Digital

JULY 21, 2023

By Tricia McKinnon If you are thinking about starting an online business which is often called a direct to consumer business in retail then you are not alone. First Amazon disrupted traditional brick and mortar shopping by selling online then many entrepreneurs followed suit hoping to grab a piece of the pie. High costs for returns.

Returns 52

Returns Advertising Consumer Wholesale 52

Small Biz Trends

JULY 8, 2021

We have assembled all the numbers you need, including store operations, shopper behaviors, how retailers market their businesses, and much more. If you own a retail store or are considering shop ideas for a new one, take a look at the stats below. Retail Statistics: The Big Picture. Shopping Statistics. image: NRF.

Specialty Store 138

Specialty Store Specialty Retailers Social Commerce Advertising 138

Indigo 9 Digital

MAY 19, 2023

A study by the Capgemini Institute found that on average retailers charge their customers just 80% of the cost of delivering goods. Not having eCommerce also means that Primark does not have to subsidize the cost of returns and the return rate for clothing bought online is quite high. Returns made in store are also free.

Fast Fashion 52

Fast Fashion Advertising Returns Fashion 52

V Count

DECEMBER 3, 2021

As we look forward to the 2021 holiday season, facility managers and retailers alike need to be ready and adjust to a changing retail landscape. We’ve compiled a list of our top holiday retail success tips and trends to look out for in the retail industry during its busiest season in 2021. Halloween .

Store Layout 52

Store Layout Sporting Goods Shopping Retail Trends 52