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Free returns are often a deal breaker for consumers

Retail Dive

Published June 24, 2025 By Michael Brady post share post print email license A return of a Shein item leveraging UPS' Happy Returns occurs at a Forever 21 location. The fashion industry experiences more returns than any other, with over two-thirds of consumers returning clothing or footwear in the past year.

Returns 96
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How Marketers Can Use the Holidays to Set a Foundation for Long-Term Loyalty

Retail TouchPoints

This kind of teamwork fosters trust and reliability, which are essential for encouraging customers to return. When marketing articulates the value and pricing of products, operations must be prepared to deliver on those promises. Leveraging data analytics across departments can boost collaboration and help teams make smarter decisions.

Marketing 278
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What’s in store for retail in 2025?

Retail Focus

Imagine walking into a store and having an associate immediately know which size jeans you typically wear or that you’ve returned similar styles in the past, she said.

Consumer 163
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Walmart’s latest AI feature aims to help associates overcome language barriers

Retail Dive

The retailer also plans to upgrade its existing conversational AI for associates in the coming months. The tool will offer step-by-step instructions for advanced support queries like, “How can I process a return without a receipt?” By Retail Dive Staff • Jan. You can unsubscribe at anytime. Please select at least one newsletter.

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High Street, High Stakes: Why Immersive Physical Experiences Are Key to Unlocking Retail Success

365 Retail

Five years after closing its doors, Topshop is making a highly-anticipated return. However, rather than rebuilding its empire, Topshop announced it would be returning via a one-day Shoreditch pop-up, followed by a series of wholesale partnerships , which would see the brand’s products sold inside other retailers’ brick-and-mortar stores.

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Loyalty Redefined

365 Retail

programmes, like Starbucks Odessey and Nike Swoosh, proved a wrong turn as customers failed to adopt the Metaverse in retail. The reason is the increased value of first-party data for retailers and brands, especially to unlock the personalisation potential of AI.

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Unlocking Success for Amazon Startups: Essential Strategies for Growth

Small Biz Trends

Retail Arbitrage Retail arbitrage consists of buying discounted or clearance items from physical retail stores and reselling them on Amazon at a higher price. This model requires keen observation of retail trends and pricing. Familiarize yourself with rules regarding product listings, shipping, and returns.