Retail TouchPoints

NOVEMBER 6, 2023

However, there is some good news for brick-and-mortar retail and malls: Coresight Research recently reported that foot traffic at top-tier malls was up 12% on average in 2022 compared to pre-pandemic 2019 levels, while traffic at lower-tier malls was up 10%. Census Bureau reports first-quarter 2023 ecommerce sales at $272.6

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Shopping Consumer Customer Experience Marketing 293

Inside Retail

DECEMBER 18, 2023

As December rolls on and our collective retail focus rises to scope out the year ahead, what’s clear is that 2024 will be a big year for retail customer technology. Just five years ago, some of the biggest brands in the Australian retail landscape were effectively e-com deniers – or at least digital laggards. Choice has a point.

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Supermarket Boutique Customer Experience Checkout 147

Retail TouchPoints

JUNE 7, 2023

Editor’s note: As retail interfaces and systems continue to evolve, the way we design retail experiences to user needs and behaviors is also transforming. For the past decade or so, big-name retailers have turned to designers and experiential agencies to create multisensory atmospheres in stores. virtual reality). 74% of U.S.

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Customer Experience Consumer Marketing Fulfillment 264

Retail TouchPoints

APRIL 30, 2024

The retail technology revolution has brought forth many new innovations such as palm scanning and AI chatbots over the last few years, all of which have sought to meet the same goal: improving the customer experience. consumers ages 15-69 anticipate going to a show in 2024, a jump from the 36% who attended one in 2023.

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Checkout Customer Experience Merchandise Store Consumer 233

Inside Retail

MARCH 14, 2023

With everything that’s happened in the past few years, it can be hard to get a sense of what’s next for retail. Sentiment differs, with some studies pointing to substantial retail growth in Australia ( $49 billion by 2025 ), while others note the ever-present pressures of inflation. Don’t worry – some guidance is here.

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Shipping Fulfillment Returns Shopping 130

Retail Times

JUNE 26, 2023

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Key findings from the comprehensive study, based on a survey of over […] If you want more information Retail Times get in touch!

Consumer 64

Consumer 64

Retail TouchPoints

JANUARY 9, 2024

One of the many platforms that brands have embraced over the last few years to make the most of their advertising budgets is Retail Media Networks (RMN). Retailers have begun leveraging their substantial customer purchase data to inform advertiser’s media strategies. compared to the 38% norm for other advertising studied by Dentsu.

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Advertising Inventory Management Management Consumer 280

Retail TouchPoints

MAY 11, 2023

Once the dust had settled from a strong holiday sales season , it was back to reality in the retail sector. As Forrester’s Brendan Witcher wrote in his retail outlook for 2023 , retail organizations aren’t powerless in confronting these forces.

Kiosk 200

Kiosk Consumer Inventory Management Customer Experience 200

Retail TouchPoints

APRIL 18, 2023

To help brands more effectively and efficiently connect with their target audiences, we took a closer look at the trends most impacting retail in 2023 and arrived at three critical ways for brands to win this year: content, community and confidence. One way to do this is by leaning into consumers’ digital and real-life communities.

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Merchant Services Payment Services Social Commerce Returns 247

Retail TouchPoints

JANUARY 3, 2023

With shrinking margins, economic uncertainty, and growing cyber risks from automated threats, retailers face continued challenges in 2023. Becoming proficient at navigating these obstacles is key to protecting retail profits. Five Key Automated Threats Impacting Retailers’ Bottom Line. Bad Bots are Siphoning Profits.

Merchant Services 290

Merchant Services Payment Services Accounting Checkout 290

Retail TouchPoints

FEBRUARY 15, 2024

In May 2023, the U.S. However, as a study from Oxford found, the effects of technology on loneliness depend on the type of interaction with that technology. It’s been said that every company is a tech company, but in the ecommerce space, every company is also a social media company.

Consumer 220

Consumer Customer Experience Shopping Marketing 220

Retail TouchPoints

SEPTEMBER 20, 2022

Retailers are approaching an uncertain holiday season with any number of questions on their mind: Will pent-up demand beat out shoppers’ inflation-driven caution? What are shoppers looking for when retailers reach out to engage them? The upcoming 2022 Retail Strategy & Planning Series (#RSP22), which runs Sept.

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Payment Services Customer Experience Checkout Finance 221

Retail Times

FEBRUARY 19, 2024

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Retail Times - Retail Times, the free online source for all retail sector news

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Fashion ATS 40

Retail TouchPoints

OCTOBER 31, 2023

This is Part 2 of The Holiday Readiness Series, which will feature tactical tips and takeaways from experts that retailers can still apply to rev up their sales results. over 2021, according to the National Retail Federation. Looking for even more data and insights to power your approach? Last year, holiday sales grew a modest 5.3%

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Employee Engagement Store Operations Consumer Management 262

Retail Times

SEPTEMBER 25, 2023

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! A new 2023 employee study has revealed the industries with the cleverest workers aren’t those that pay the most.

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Retail TouchPoints

NOVEMBER 10, 2023

For several years now the term “retail media” has been buzzing around both retail and media circles. Whether you’re looking for a deeper understanding of the implications and applications of retail media or need a down-and-dirty explainer on what retail media actually is, you’ve landed in the right place.

Advertising 267

Advertising Marketing Social Commerce Consumer 267

Inside Retail

DECEMBER 13, 2023

With sales almost entirely online, the retailer generated about US$23 billion in global revenue in 2022, according to research firm Coresight. Shein’s actual strength is acknowledging that they have no idea what you want to wear,” said Rui Ma, an analyst and founder of the newsletter Tech Buzz China.

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Fast Fashion Fashion Consumer Apparel 130

Inside Retail

APRIL 3, 2024

According to the Sports and Fitness Industry Association , in 2023, pickleball was named the fastest-growing sport in the nation for the fifth year in a row. per cent year-over-year from 2020 to 2023. A self-proclaimed problem-solver, Sun knew she wanted to help fill in the white space in this retail segment.

Consumer 100

Consumer Marketing Location Planning 100

Retail TouchPoints

APRIL 12, 2023

As consumers look to save money on takeaways and eating out, grocery retailers can be the quiet winners during an economic downturn. Food retailers must also have the right financial planning in place to withstand the economic turbulence in the long run and make sure they remain agile regardless of wider market trends.

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Supermarket Grocer Customer Retention Checkout 238

Inside Retail

JANUARY 23, 2024

Becoming circular requires businesses to make changes to all levels of the supply chain, from product creation to shipping and the retail space itself. Ikea Australia stated in its sustainability report that it had diverted 640,000 products from landfill in 2023, including 22,500 preloved products acquired through its new buy-back service.

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Fashion Consumer Apparel Shipping 130

Retail TouchPoints

JANUARY 26, 2024

“Too many friction points all along the customer journey is a big pain point for consumers, and certainly the checkout or transaction moment plays a part in that friction,” said Margot Juros, Research Director for Retail Technology Strategies at market intelligence and advisory firm IDC in an interview with Retail TouchPoints.

Merchant Services 227

Merchant Services Payment Services Checkout Finance 227

Retail TouchPoints

MAY 30, 2023

In 2022, a National Retail Federation/Prosper Insights and Analytics survey indicated that 56% of consumers had started their BTS shopping by early July, with 81% planning to shop sales the week of July 11. Perhaps more worrisome for retailers, 2022 saw a leveling-off of household spending on education-related purchases.

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Shopping Consumer Planning Inventory Management 241

Inside Retail

MARCH 17, 2024

Sustainability as a design problem Gogos, founder and designer, told Inside Retail, “I had a really great creative solution in my brain for circularity for the business and I felt really confident moving forward with it.” No, actually design, real design is born out of solving a need,” he added.

Fashion 130

Fashion Consumer Shopping Marketing 130

Inside Retail

AUGUST 28, 2023

In recent years, these and other sexual wellness products have been popping up on the physical and virtual shelves of many mainstream beauty retailers, such as Sephora and Ulta Beauty. Other mainstream retailers that have added intimate care divisions in the past few years include Bluemercury, Neiman Marcus, Nordstrom, and Bergdorf Goodman.

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Beauty and Health Marketing Consumer Accounting 130

Inside Retail

JUNE 14, 2023

Sustainability from a consumer perspective Monash Business School’s Australian Consumer and Retail Studies (ACRS) research unit has conducted research into sustainability for several years via the Retail Monitor to better understand consumers’ attitudes and behaviours when it comes to sustainability.

Fast Fashion 130

Fast Fashion Fashion Consumer Advertising 130

Retail TouchPoints

APRIL 19, 2023

Editor’s note: As retail interfaces and systems continue to evolve, the way we design retail experiences to user needs and behaviors is also transforming. When it comes to retail, art has always played a key role in helping shape brand aesthetics and is often used to deliver non-verbal communication. Read part one here.

Beauty and Health 283

Beauty and Health Promotions Shopping Consumer 283

Retail Times

JULY 24, 2023

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Employee sentiment in the retail sector has been captured by WorkL, the database that helps organisations measure, track and improve engagement.

Employee Engagement 40

Employee Engagement 40

Retail Gazette

JANUARY 11, 2024

Online consumers are tech-savvy. However the definition, the bottom line remains: understanding and adapting to the digital consumer is crucial for the success of both the retail and casino industries. of the UK’s retail market. For example, many online retailers are in the process of adopting AI technology.

Consumer 57

Consumer Shopping Marketing Retail Marketing 57

Retail TouchPoints

JANUARY 4, 2023

Like the Macy’s Christmas window displays of the 1950s, retailers can find ways to pique the customer’s interest and add a little inspiration to the online purchasing process. While videos make for a more engaging customer experience, only 40% of product detail pages currently use video, according to the 2022 Omnichannel Retail Index.

Comparison Shopping 251

Comparison Shopping Consumer Shopping Customer Experience 251

Retail TouchPoints

APRIL 17, 2023

Five years ago, the retail experiences we see in stores today would have been unrecognizable. With accelerated customer expectations forcing retailers to think creatively, customer engagement strategies are on the rise. Store teams should learn to take advantage of tech and use it to better execute their goals in 2023.

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Specialty Retailers Grocer Payment Services Outdoor 229

Inside Retail

DECEMBER 3, 2023

Over the last few years, a new demographic is set to become more prominent in the retail landscape. How we came to the name I’ve been fascinated with the study of people and generations for many years. The future retail landscape will be personal and more easily accessible to them than ever before.

Advertising 264

Advertising Payment Services Consumer Finance 264

A1 Retail

OCTOBER 16, 2023

Despite some studies indicating a challenging remainder of the year for retailers as consumers look to tighten their purse strings, shoppers around the world expect to maintain or increase both their online and bricks-and-mortar spending this Black Friday Cyber Monday (BFCM) weekend. Image courtesy of Unsplash.

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Planning Merchant Services Consumer Checkout 59

Retail TouchPoints

AUGUST 11, 2023

The results of Capterra’s 2023 Tipping Fatigue survey show how tip screens have impacted the customer experience in and outside the restaurant industry, and how businesses should navigate tech-enabled tipping. This includes retail stores. Is your business within the restaurant industry? Give customers privacy when tipping.

Consumer 184

Consumer Checkout Kiosk Payment Services 184

Retail Assist

DECEMBER 19, 2023

As we wave goodbye to 2023, it’s always nice to look back on everything that we’ve achieved this year alongside all of the moments that we celebrated as a team. So, buckle up and get ready for a trip down memory lane as we recap the memorable moments of 2023.

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Management ATS Retail Trends Customer Experience 52

Retail Focus

APRIL 4, 2024

Expert Manager at Univers Retail | Ephemeral Retailing Specialist | Published Author | Speaker In the dynamic and ever-evolving landscape of contemporary business, the concept of digital transformation has emerged as a pivotal force shaping industries and strategies at an unprecedented pace. Ghalia BOUSTANI.

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Clienteling Supply Chain Management Customer Experience Consumer 147

RETAIL MANAGEMENT SOFTWARE

AUGUST 18, 2023

As summer vacations wind down and the anticipation of a new school year grows, retailers are gearing up with back-to-school retail ideas for the annual shopping rush. This critical period not only marks the return to classrooms but also signifies a significant revenue opportunity for businesses in the retail sector.

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Inventory Management Promotions Payment Services Returns 67

Inside Retail

SEPTEMBER 6, 2023

Millennials like me grew up listening to stories about the ‘good old days’; We were fed a diet of tantalising soundbites, “Study hard and you will land a decent paying job” and, “Save up and you will be able to buy a three-bedroom house in a nice suburb.” Only half of all Millennials own their own home in 2023. And we listened.

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