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Best Buy Adds Generative AI to its Customer Service Toolkit

Retail TouchPoints

Best Buy is expanding its partnership with Google Cloud to leverage generative AI technology for new customer service tools. The retailer also is working with Google Cloud and Accenture to develop new AI-powered tools for its frontline associates. As early as late summer, Best Buy customers in the U.S.

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ATO, police seize illegal sales suppression technology

Inside Retail

The Australian Taxation Office (ATO) has coordinated with police to conduct multiple raids on businesses suspected of using and manufacturing electronic sales suppression tools (ESSTs) to avoid tax. The ATO has issued assessments for more than $23 million in relation to the raids, and recovery action has already commenced.

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Overseas expansion is risky, but these Aussie retailers are doing it anyway

Inside Retail

Australian retailers are expanding their horizons after the Covid pandemic and actively assessing opportunities overseas. Despite some unsuccessful forays beyond the borders of Australia and New Zealand by some retailers, there is increasing optimism about global expansion.

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ChatGPT and UX audits: the current limits of generative AI

Inside Retail

With brands and retailers weathering through an uncertain economic climate, they’re reshuffling their priorities to help navigate turbulent waters. It assesses all key touchpoints along the customer journey (from awareness to post-purchase) and identifies the strengths and weaknesses of a brand’s customer experience strategy.

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Better Cotton Launches Traceability Solution Based on Input from Leading Retailers

Retail TouchPoints

Utilizing input from retailers including Walmart, Marks & Spencer, Target, Gap and C&A , sustainability organization Better Cotton has introduced a new traceability tool that will provide visibility into cotton’s journey through the supply chain.

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3 Post-Purchase Fails…and How to Fix Them  

Retail TouchPoints

After all, the goal is to get your customers to buy from you over and over again, right? That’s why brands and retailers are looking at the post-purchase experience as a new way for them to differentiate. But leaders are increasingly reframing this journey and looking at it more as a circular loop.

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How forecasting can enhance cash flow in the retail sector

Retail Focus

Competition is fierce in the retail sector as traditional brick-and-mortar businesses face the digital revolution. Data is key for all-sized retailers, not only to assess how far they’ve come but to provide a clear direction for the future. Once all of these factors are assessed, only then will forecasting be accurate.