Retail Focus

APRIL 1, 2025

A cross-border approach, in contrast, allows brands to diversify their revenue streams. They want seamless experiencesfrom clear product information and localised payment options to transparent shipping costs and easy returns. Secure and localised payment options Not all countries use credit cards.

Payment Services 130

Payment Services Shipping Returns Fulfillment 130

Retail TouchPoints

OCTOBER 18, 2023

Online return fraud cost U.S. For every $100 in returned merchandise accepted, U.S. to return fraud, the NRF has calculated. While it is possible for shoppers to commit return fraud innocently simply by mis-reading the returns policy, a significant number of returns are the result of premeditation and malicious intent.

Returns 277

Returns Payment Services Shipping Accounting 277

Retail TouchPoints

JUNE 17, 2022

Payment details will be pre-populated from Roku Pay , Roku’s payments platform. A Walmart purchase confirmation is then emailed to the customer with shipping, return and support information. From there, tapping “OK” on the Walmart checkout page places the order.

Payment Services 320

Payment Services Checkout Shipping Marketing 320

Retail Focus

FEBRUARY 6, 2025

Features like booking an in-store pickup online or returning online purchases in person are now viewed less as perks and more as baseline expectations. Cross-Channel Returns and Exchanges Returns and exchanges can be a significant sticking point, particularly when orders are made through one channel and returned through another.

Payment Services 147

Payment Services Returns Technical Support Promotions 147

Inside Retail

FEBRUARY 16, 2025

Supre, YD, and Midas exhibited the most distinct Overall Online Store Experience for customers among all retailers ranked by the Online CX Index, Australias first and only online retailer performance platform powered by real data. Shoppers also appreciate the ability to choose their packaging, which adds a personal touch.

Payment Services 130

Payment Services Checkout Drop-Shipping Shipping 130

Retail TouchPoints

SEPTEMBER 18, 2023

Dharmesh Mehta, VP of Worldwide Selling Partner Services at Amazon , is celebrating his 10th anniversary with the company this year, and so he kicked off the fourth annual Amazon Accelerate conference for sellers by comparing the differences between the ecommerce platform today and 10 years ago.

Payment Services 321

Payment Services Shipping Fulfillment Finance 321

Inside Retail

JULY 2, 2024

I wasn’t allowed to get involved in payment because there’s a gigantic business unit called Amazon payment that they wouldn’t let me get my hands [on]. In 2008 and 2009 we had a lot of customers from around the world knocking on our door wanting to purchase from us, however, we didn’t ship to [every] country.

Payment Services 246

Payment Services Shipping Returns Marketing 246

Retail TouchPoints

FEBRUARY 12, 2024

And in today’s day and age, shopping online has never been easier — with targeted ads, free shipping, free returns, stores built into Instagram or TikTok, logins saved on your browser and payment information saved on your devices. It’s a way to treat ourselves, and to indulge in a little luxury.

Shipping 282

Shipping Clienteling Shopping Returns 282

Retail TouchPoints

JUNE 11, 2024

Alibaba.com , the global B2B ecommerce platform of Alibaba International Digital Commerce Group , has launched Alibaba Guaranteed, a program designed to help simplify global sourcing for small- and medium-sized businesses (SMBs).

Payment Services 263

Payment Services Fulfillment Finance Shipping 263

Inside Retail

FEBRUARY 16, 2025

Supre, YD, and Mecca exhibited the most distinct Overall Online Store Experience for customers among all retailers ranked by the Online CX Index, Australias first and only online retailer performance platform powered by real data. Shoppers also appreciate the ability to choose their packaging, which adds a personal touch.

Payment Services 130

Payment Services Checkout Drop-Shipping Shipping 130

Retail TouchPoints

APRIL 27, 2021

FedEx and Adobe have entered a multi-year collaboration that will begin with the integration of Adobe Commerce with ShopRunner, an ecommerce platform and subsidiary of FedEx Services. The partnership was forged to help retailers better manage their shipping and logistics and allow them to offer an improved last-mile delivery experience.

Merchant Services 147

Merchant Services Drop-Shipping Payment Services Shipping 147

Retail TouchPoints

JULY 26, 2024

The answer lies in the inherent complexity of their business processes. Manufacturers, distributors and wholesalers have developed sophisticated consultative sales processes and provide exceptional customer service. Inaccurate information can lead to returning an order out of frustration.

Payment Services 261

Payment Services Fulfillment Wholesale Shipping 261

Inside Retail

MARCH 17, 2022

Unified commerce is essentially the integration of all data-driven channels of retail – customer and product data from both in-store and online – on a consolidated platform. it operates in silos and unconnected platforms. Buy online, return in-store. But what does that mean in practice for customers?

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Drop-Shipping Checkout Payment Services Inventory Management 246

Retail TouchPoints

APRIL 18, 2023

Today’s consumers move across digital, physical and social platforms with ease, switching from browsing, researching and buying in seconds. To harness the power of consumers’ online communities, invest in creator relationships across platforms. For those who are skeptical about the return of in-store shopping — skepticism be gone.

Merchant Services 288

Merchant Services Payment Services Social Commerce Returns 288

Retail TouchPoints

JUNE 13, 2023

Today, we’re sharing five major emerging conversion optimization trends that your online business should incorporate to meet those changing behaviors, increase your online conversion rate and boost your overall revenue. However, in 2023, a different kind of third-party payment option is gaining speed: the buy-now-pay-later option.

Payment Services 317

Payment Services Shipping Boutique Promotions 317

Retail TouchPoints

JUNE 26, 2024

The company has launched a BuyBack program that allows customers to sell books directly to Thriftbooks, earning either money or store credit in return. We worked through the details over an extended beta period and now think our platform can respond to all the learning we’ve gained from our customers.

Accounting 292

Accounting Shipping Returns Customer Experience 292

Retail TouchPoints

AUGUST 5, 2022

As a result, retailers that rely on rule-based and manual review-intensive models are declining legitimate customers and their transactions, ultimately leaving millions of potential revenue and customer lifetime value on the table. Holding on to customers is a high priority.

Merchant Services 288

Merchant Services Returns Shipping Payment Services 288

Retail TouchPoints

NOVEMBER 1, 2023

Experts report that chargebacks will cost merchants over $100 billion in 2023, and false claims and abuse of the chargeback process are a growing threat to merchants. And yet many retailers remain unaware of chargeback fraud and its harmful impacts on business revenues. Internet payments mean more purchases.

Merchant Services 298

Merchant Services Payment Services Customer Experience Consumer 298

Retail Focus

JANUARY 12, 2023

By using it, you can: reduce your reliance on a human workforce to do mundane and repetitive tasks, thereby leaving them to focus on more productive things, streamline your business processes by linking systems together, offer clients an excellent purchasing experience, and. Customer Follow Up. Data Monitoring and Validation.

Payment Services 130

Payment Services Inventory Management Returns Checkout 130

Retail TouchPoints

OCTOBER 19, 2022

Klar n a is continuing to expand beyond payments as it looks to become “a starting point for every purchase” for its 150 million global consumers. New offerings include search and price comparison functionalities , shoppable videos , a creator platform to connect influencers and brands, and upgraded CO2 and charitable donation features. .

Merchant Services 290

Merchant Services Shopping Drop-Shipping Consumer 290

Retail Focus

MARCH 7, 2025

Key Features of Mobile Commerce: Mobile-Optimized Websites : Businesses are designing websites with responsive designs to ensure that their online stores are easy to navigate on smartphones and tablets. Retailers are capitalizing on the massive user bases of these platforms to sell directly to consumers.

Social Commerce 130

Social Commerce Payment Services Inventory Management Consumer 130

Retail TouchPoints

JANUARY 10, 2023

It enables sellers that also operate a DTC site to deliver an Amazon-level experience (simplified payment processing, fast delivery, easy returns) in their own branded environments, where they own both the sales and the increasingly valuable data that they generate.

Merchant Services 299

Merchant Services Payment Services Customer Experience Shipping 299

Retail TouchPoints

JULY 26, 2021

You can’t just repurpose your B2B website and add a shopping cart to turn it into a shopping platform. You will need their talents when it comes to: Design Customer experience (CX) Search engine optimization (SEO) Web maintenance Customer engagement Product returns. Fulfillment and Returns. Web Design & Development.

Wholesale 279

Wholesale Payment Services Fulfillment Returns 279

Retail TouchPoints

AUGUST 7, 2023

Revenues were down more than expected, decreasing 42% YoY to $78 million ; adjusted EBITDA was in line with expectations but still represented a loss of $66 million in the quarter; and monthly active users were down 48% to 12 million. “As The trade-off is long shipping times, another thing Wish is working hard to improve.

Merchant Services 245

Merchant Services Drop-Shipping Shipping Payment Services 245

Retail TouchPoints

MARCH 3, 2022

Flash sales can help retailers boost revenue, attract new customers and enhance loyalty with existing customers. billion on Cyber Monday 2020 , while Singles Day in November 2021 in China drove $139 billion in sales for two of that country’s major online shopping platforms. Consider that in the U.S., ecommerce merchants pulled in $10.8

Merchant Services 246

Merchant Services Drop-Shipping Payment Services Shipping 246

Retail TouchPoints

JULY 12, 2023

Payment and shipping details are prepopulated using the customer’s Roku Pay information, allowing the order to be placed with the push of a button. Upon purchase completion, the viewer returns to their programming and an email confirmation with shipping and other details is sent directly from the merchant.

Merchant Services 245

Merchant Services Payment Services Shipping Apparel 245

Retail TouchPoints

OCTOBER 6, 2022

The Mastercard SpendingPulse measures in-store and online retail sales across all forms of payment, providing a wealth of insights to help merchants refine and optimize their holiday strategies. The return to offices and social events is inspiring consumers to level up their wardrobes and focus more on apparel and footwear.

Merchant Services 287

Merchant Services Payment Services Promotions Location 287

Retail TouchPoints

APRIL 18, 2023

His platform Flip — described as a “shopping social network” — already has more than 1,000 brands participating, including E.l.f. The Solution: Incentivizing Honesty Agha’s solution is a platform filled with authentic, video-based reviews. The objective is to make the shopper the only voice on the platform ,” said Agha.

Marketing 278

Marketing Payment Services Beauty and Health Fulfillment 278

Retail TouchPoints

DECEMBER 30, 2021

Gen X, ranging in age from 41 to 56, get targeted by robocalls too, as well as text and email phishing scams designed to steal their login credentials and payment data. Screen every order, even those from returning customers. The youngest group of consumers is Generation Z. Source: Javelin Research.

Merchant Services 298

Merchant Services Accounting Payment Services Returns 298

Inside Retail

OCTOBER 20, 2021

Especially in Australia, a lot of e-commerce payments typically come through PayPal, so that has been key for us. We changed our shipping threshold – free standard and express. Outside of that, we changed our customer care platform. Right now we’re offering free standard over $60 and free express over $200. And vice versa.

Returns 246

Returns Wholesale Shipping Management 246

Inside Retail

JUNE 12, 2024

The good news is that they’re also seeing customers returning to physical stores. This provides a fantastic opportunity to deliver a great customer experience, which can really set a business apart – provided it’s done right. Take Australian baby retailer The Memo, as an example.

Merchant Services 264

Merchant Services Payment Services Customer Experience Outdoor 264

Retail TouchPoints

OCTOBER 26, 2022

After getting her MBA at Stanford, she returned to India and spent the next decade in retail, just as ecommerce was taking off in the country. A key tenet of the platform is driving sustainable consumption by tapping into the naturally eco-friendly materials and business practices of her home region.

Drop-Shipping 287

Drop-Shipping Merchant Services Shipping Wholesale 287

Small Biz Trends

JUNE 17, 2025

Importance of Customer Experience Customer experience plays a crucial role in the success of your small business. Positive experiences can lead to repeat business, word-of-mouth referrals, and increased revenue. Ensure that your checkout process is smooth and simple, whether in-store or online.

Customer Experience 68

Customer Experience Payment Services Checkout Returns 68

Retail TouchPoints

JUNE 23, 2022

Last year, the average family with K-12 students spent $848 on return to school items, while families of college students spent an average of $1,200, according to the National Retail Federation. Give Back-to-School Shoppers Alternative Payment Options. Another easy step: Drop account creation requirements and allow guest checkout.

Payment Services 304

Payment Services Checkout Drop-Shipping Customer Retention 304

Retail TouchPoints

APRIL 24, 2023

The growing usage of its RaaS offering is good news for ThredUp, which is still looking for ways — as many resale platforms are — to make the mechanics of its own resale marketplace work financially. For items that sell on ThredUp, customers then receive a shopping credit with the brand through which they initiated the Clean Out process.

Payment Services 288

Payment Services Shipping Accessories Apparel 288

Retail Gazette

JUNE 3, 2025

Returning to Londons vibrant Soho district on 15 May 2025, the event, which was hosted by unified commerce experts NewStore, was designed not just to talk about the future of retail, but to step inside it. Retailers must now be able to ship from store, refund anywhere, and cater to diverse payment needs, all as part of a joined-up experience.

Payment Services 52

Payment Services Checkout Returns Shipping 52

Retail TouchPoints

JULY 15, 2020

But, as merchants improvised to meet the needs of the moment, they also confronted new potential for fraud-related revenue leakage. These work-from-home “mules,” as they are known, can place orders using stolen credit cards supplied by a fraudster and reship the ill-gotten goods to the fraud ring in return for products or payment.

Merchant Services 288

Merchant Services Payment Services Shipping Fulfillment 288