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Kaiyo’s Expansion Brings Full-Service Furniture Resale Model to L.A. 

Retail TouchPoints

Secondhand furniture reseller Kaiyo has introduced its services on the West Coast with a launch in Los Angeles following its generation of $36 million in Series B funding. With the expansion of Kaiyo’s services to the West Coast, the company hopes to grow the furniture resale category. Kaiyo’s L.A.

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Harsh Returns Policies Push Retailers to Plan for New Types of Returns Fraud

Retail TouchPoints

The insights and retail intelligence provide flexibility and consistency to how retailers manage their online and in-store returns processes. The data is generated from actual returns processed online and in-store at 60 of the top 100 U.S. Pete Barker is the Director of Product at Appriss Retail.

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The customer is in control: Here’s the new payment and checkout experience

Inside Retail

People flock to shopping centres and it is not just to procure goods and services; it is also about the experiential enjoyment, the social element and the ability to make more informed purchasing decisions.”. Offering choices: Self-service vs assisted service, cash vs non-cash payments.

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Frasers Group eyes bid for Norwegian sports giant

Retail Gazette

Frasers Group is planning to submit a takeover offer for Norwegian sporting goods chain XXL Sport & Villmark as it eyes further international expansion. The Sports Direct owner , which is the chain’s second largest shareholder, holding a 25.8% The retailer operates 85 stores in Norway, Finland and Sweden.

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How Retailers can Combat the Rising Threat of Theft

Retail TouchPoints

Dick’s Sporting Goods also attributed part of the brand’s 23% profit drop in the second fiscal quarter of 2023 to theft ( CNBC ). Creating a single point of entry and exit for the self-check area — and staffing it with a customer service monitor — tells potential thieves they are being watched. Develop strong password policies.

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5G in Retail: Creating the WOW factor

Retail TouchPoints

Dick’s Sporting Goods , one of the largest sporting goods retailers, recently unveiled its House of Sports store with a running track, rock wall, batting cages and outdoor turf field. Connected devices also allow for personalization and improved customer service. Tractor Supply Co. , You get the drift.

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Top Ways Retailers Continue Evolving their Tech Stacks

Retail TouchPoints

But while blending of in-store and online provides consumers with significantly more flexible shopping, it also creates operational challenges. Retailers must look for the right technology that will streamline their operations and improve the customer experience, which can ultimately increase brand loyalty and revenue.