Inside Retail

NOVEMBER 26, 2023

” The report noted that customers generally are seeking more value for money, along with more seamless, omnichannel processes and more personalised experiences from brands. “We see customer perceptions of value formed by how they feel about service and support.

Customer Experience 264

Customer Experience Shopping Marketing ATS 264

Inside Retail

JANUARY 10, 2024

This year’s finalists are: Loyalty Program or Campaign of the Year Coles Decjuba Freedom Petbarn Priceline Naked Wines Online Customer Service Initiative of the Year Ecosa Haigh’s Chocolates Petbarn Pet Circle Naked Wines Winc Instore Customer Service Initiative of the Year Frankie4 Oz Hair & Beauty Priceline The Body Shop Weber Store Best (..)

Customer Experience 263

Customer Experience Management Shopping ATS 263

Inside Retail

FEBRUARY 29, 2024

Rebel was awarded Omnichannel Retailer of the Year and Store Design of the Year, while Lvly won Online Store of the Year. “One thing that all the winners have in common is their focus on building lasting customer relationships through personalised interactions – whether online or in a physical environment.”

Customer Experience 306

Customer Experience Management Fashion Marketing 306

Inside Retail

FEBRUARY 21, 2023

Shopping is now an omnichannel, 24-hour-a-day experience that spans mobile, SMS, in-app purchases, social media channels, and digital wallets. The importance of personalisation Interactive games are a way to collect personal information about a shopper that comes directly from the consumer. It’s about personalisation at scale.

Consumer 246

Consumer Marketing Promotions Shopping 246

Inside Retail

NOVEMBER 3, 2021

“Customers are now expecting that suppliers, providers and retailers will know who they are and what they buy, and will use that information to personalise the shopping experience,” Bravo said. “I I think businesses are beginning to see that the fight for the customer is no longer around price, it’s around understanding them.”.

Accounting 264

Accounting Consumer Returns Management 264

Inside Retail

FEBRUARY 25, 2024

Several retailers are already having success using AI chatbots with human-level responses to better serve customers by supporting omnichannel interactions or augmenting agents. Among survey respondents, 77 per cent told us they believe generative AI will have the biggest impact on their business over the next 3-5 years.

Inventory Management 246

Inventory Management Management Consumer Planning 246

Retail Focus

FEBRUARY 2, 2024

Prioritise Personalised Customer Interactions According to a 2022 survey, 62% of buyers who bought something online in the past six months stated that brands would lose customer loyalty if they delivered a non-personalised experience to consumers. The numbers were a sharp increase from 45% in the previous year.

Promotions 130

Promotions Customer Experience Marketing Retail Marketing 130

Inside Retail

FEBRUARY 26, 2024

This compelling data highlights the critical importance of adopting omnichannel strategies for Australian retailers striving to stay at the forefront in an ever-evolving market. This omnichannel journey is an opportunity for retailers to forge personalised connections that build enduring brand loyalty.”

Customer Retention 130

Customer Retention Returns Consumer Shopping 130

Inside Retail

AUGUST 27, 2023

By personalising your campaigns, automating your follow-up, and communicating to customers in the post-sale stages, you’re building a two-way relationship with your customers. Well, you’ll need an omnichannel messaging platform that lets you send SMS (hey, that’s us), but more importantly you need to send the right kind of message.

Promotions 243

Promotions Planning Marketing Returns 243

Inside Retail

MAY 23, 2022

The post pandemic lesson is that omnichannel is not a fad, it’s here to stay. Consumer engagement by specific channels will ebb and flow, but retail will always be omnichannel. Each channel serves a specific purpose and customers participate based on what they need, making omnichannel a persistent requirement for all retailers.

Fulfillment 182

Fulfillment Consumer Location Shopping 182

Inside Retail

APRIL 12, 2022

Omnichannel retailing describes a type of retail system which allows for the engagement of customers via as many channels as are relevant based on the context and purpose of the retail business. . Hybrid journeys mean that customers must be able to be tracked from one channel to the next via low friction and highly personalised experience.

Management 147

Management Marketing ATS 147

Retail Focus

APRIL 4, 2024

Modern luxury marketing relies on the omnichannel experience. Effective omnichannel strategies in the premium and luxury context have been studied by researchers for their challenges and benefits. The customer’s sense of exclusivity is enhanced by this level of personalisation, and they feel valued.

Clienteling 147

Clienteling Supply Chain Management Customer Experience Consumer 147

Retail Technology Review

MARCH 27, 8600

Go Instore, provider of immersive omnichannel retail experiences for personalised ecommerce, has announced the success HP inc has had in providing human-led digital user experiences for their retail partners’ online customers.

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Retail Focus

FEBRUARY 1, 2022

For some years now, personalisation has been gaining pace in retail – but a certain group of trailblazers are supercharging the concept. The streaming platform, which launched in late 2019, feeds behavioural data into AI algorithms to serve personalised viewing suggestions to its 118 million global paid subscribers.

Returns 246

Returns Consumer Fulfillment Shopping 246

Inside Retail

FEBRUARY 26, 2024

By leveraging sophisticated algorithms and vast datasets, generative AI enables retailers to create compelling and personalised experiences for their customers like never before. We’re also seeing brands use this to drive hyper personalisation.

Customer Experience 130

Customer Experience Target Market Advertising Consumer 130

Inside Retail

JULY 8, 2021

From omnichannel excellence to personalisation and product development, savvy retailers all around the world have accelerated their digital plans to meet customers’ rising expectations in the past 18 months. .

Planning 246

Planning Consumer ATS Accessories 246

Inside Retail

OCTOBER 23, 2023

Their future remains unclear as governments explore opportunities, but retailers able to accommodate omnichannel payments are in good stead. A non-fungible token (NFT) is suited to loyalty programs when personalisation extends into exclusivity and calls for something more dynamic than a one-off perk.

Payment Services 289

Payment Services Finance Location Shipping 289

365 Retail

AUGUST 16, 2023

Amperity , the leading enterprise customer data platform (CDP) for consumer brands has been selected by beauty giant Shiseido Americas Corporation as the foundation of its first-party data strategy, to help create connected and personalised digital customer experiences across all of its brands.

Point of Sale 98

Point of Sale Customer Experience Consumer Marketing 98

Retail Focus

DECEMBER 21, 2023

Top 5 areas where AI delivers the most value to UK consumers:- 1 – Pricing and promotions – 28% 2 – Loyalty – real-time personalised rewards – 18% 3 – Product discovery when searching online – 17% – Product information (i.e.

Promotions 162

Promotions Consumer Customer Experience Shopping 162

Inside Retail

FEBRUARY 8, 2023

With the return to bricks-and-mortar shopping, retailers are seeking new ways to connect with consumers in a personalised and tailored way. Here are some quick tips: Personalisation is key to engagement – giving customers a reason to come in-store and stay for more than just making a transaction is critical.

Kiosk 233

Kiosk Customer Experience Returns Consumer 233

Inside Retail

FEBRUARY 15, 2023

During recent years, General Pants has achieved major milestones both online and offline, investing in local and global expansion and new technology partnerships to deliver the best omnichannel experience for their customers. Personalisation is one of the brand’s key priorities.

Accounting 130

Accounting Marketing Management ATS 130

Inside Retail

MAY 3, 2021

Online and in-person selling quickly became complementary strategies and soon that model gave way to omnichannel retailing – delivering a seamless customer experience across all platforms including physical space, e-commerce, mobile applications, and social media. At the core of omnichannel retail operations is the need for efficiency.

Inventory Management 279

Inventory Management Customer Experience Supermarket Fashion 279

Inside Retail

JANUARY 10, 2024

Embracing AI Walmart’s goal is to make shopping experiences effortless, engaging and personalised. Interestingly, FTI Consulting data also shows that nearly 80 per cent of online shoppers believe AI personalisation can enhance their online experience.

Shopping 262

Shopping Payment Services Social Commerce Checkout 262

Inside Retail

APRIL 2, 2024

Consumer expectations for their favourite brands are at an all-time high, demanding seamless and personalised experiences across various channels. In fact, according to IBM, omnichannel is now the preferred way of shopping for a quarter of global consumers.

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ATS Payment Services Consumer Shopping 100

Inside Retail

JULY 6, 2021

Let’s look at four key forecasts: Continued rise of digital Shift in the role of bricks-and-mortar Increased value of personalised experiences Greater influence of young consumers. Personalisation is the new black. Altogether, this shift means that personalisation will take precedence in retail strategy.

Retail Trends 236

Retail Trends Payment Services Promotions Returns 236

Inside Retail

SEPTEMBER 9, 2021

Grocery retailers have certainly been the pioneers of mass personalisation in the omnichannel retail world. Next, with the greatest potential to benefit from personalisation in my view, will be pharmacy retail. Most pharmacy chains have not yet capitalised on personalisation due to the cost and complexity of the technology.

Promotions 239

Promotions Advertising Management Checkout 239

Inside Retail

FEBRUARY 7, 2024

Diving in According to Dittmar, the key factors contributing to consumer discontent are rooted in a lack of personalised experiences and inefficiencies in both in-store and online shopping. Our research indicates that a majority of consumers use their smartphones in-store.

Consumer 130

Consumer Shopping Checkout Advertising 130

Inside Retail

APRIL 10, 2024

It has raised over US$65 million in funding and has an omnichannel presence in the UK, US and Australian markets. For me, this means disrupting a traditionally ‘sleepy’ category, not only through innovative products but also through our use of technology across on-demand print production and personalisation. billion by 2028.

Consumer 130

Consumer Marketing Planning Returns 130

Inside Retail

MARCH 7, 2024

It is one of the world’s largest aggregators for independent and DTC brands, which sell through Verishop’s website and mobile app, and provides new ways to shop with personalised content feeds and livestream shopping. California-based online retailer Verishop is one such partner.

Boutique 130

Boutique Apparel Fashion Wholesale 130

Retail Focus

JANUARY 5, 2024

The physical experience becomes more immersive and personalised by incorporating digital technologies like virtual showrooms and digital try-ons. The use of AI and CRM tools to personalise customer relationships, remote consultations, and the integration of digital labels for improved customer information are all part of this.

Customer Experience 147

Customer Experience Supply Chain Management Clienteling Management 147

Inside Retail

OCTOBER 24, 2021

Its secret is its data-driven and personalised model. Omnichannel retailers need to find ways to use the data they hold to personalise ads to customers shopping in stores if they want to match Amazon’s advertising success. The challenge for store retailers is finding ways to serve personalised ads to customers in stores.

Advertising 130

Advertising Checkout Shopping Accounting 130

Retail Focus

JANUARY 18, 2022

In capturing and effectively managing data, retailers today can draw invaluable insights across the business, supporting both company and customer personalisation. Prioritising personalisation . The omnichannel store of the future is here, and retailers must embrace this reality to avoid being left behind. The value of data .

Customer Experience 173

Customer Experience Checkout Consumer Returns 173

Inside Retail

DECEMBER 8, 2022

Integrity and personalisation were listed as the leading pillars driving customer advocacy and loyalty in Hong Kong, while the leading sectors were grocery and non-grocery retail. Interestingly, the survey found out that digital banking has become the new standard and is the gateway to personalised products and services.

Promotions 130

Promotions Consumer Customer Experience Marketing 130

Inside Retail

JUNE 29, 2023

The ‘perfect’ omnichannel experience So what advice would Tutek offer businesses attempting to build the perfect omnichannel experience for their customers? I think we’re using the term omnichannel now because there are clearly defined lines between in-store and online.

Customer Experience 246

Customer Experience Checkout Returns Advertising 246

Inside Retail

FEBRUARY 21, 2024

Consumers shopping in physical stores are seeking a more personalised and relevant engagement with retailers today, based on their needs and desires – they want more than conversations with sales associates merely trying to sell them something. Cook is referring to one of the key takeaways from the 2024 Omnichannel Leadership Report.

Point of Sale 130

Point of Sale Store Layout Shopping Accounting 130

Inside Retail

MAY 17, 2023

The omnichannel retailer uses artificial intelligence (AI) and augmented reality (AR) to deliver a personalised and immersive shopping experience for the country’s growing base of digital-first shoppers. This is why the company is focusing on an omnichannel retail approach.

Boutique 130

Boutique Shopping Fashion Promotions 130

Inside Retail

AUGUST 7, 2023

Brien Chua, founder of Sheldon Global, Singapore’s leading home and living company, believes the key is offering hyper-personalised physical shopping experiences. Sheldon Global is looking to engage customers through Whatsapp Business, and also offer personalised shopping services via TikTok shops and Facebook Live.

Shopping 130

Shopping Consumer Marketing Promotions 130