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Want to See Success in 2025? Answer These 5 Questions

Retail TouchPoints

If merchants do not have this clarity, they will simply fall into the middle and fail to stand out to their target customers. With use cases spanning from personalization to customer service , merchandising, operations and even loss prevention, Anjee Solanki, National Director of Retail Services & Practice Groups at Colliers U.S.

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Walmart bets big on AI with ‘super agent’ strategy

Retail Dive

The retailer also announced that it has created a new executive vice president of AI platforms position that will report to Kumar, which CEO Doug McMillon said in a LinkedIn post would help to increase productivity, speed and innovation. Sparky currently helps customers learn more about reviews and provide purchase recommendations.

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Sportsman’s Warehouse to pull forward holiday shipments to skirt tariffs

Retail Dive

13, 2025 Leon Neal via Getty Images 8 retail trends to watch in 2025 Each year brings unique headwinds and tailwinds. 13, 2025 Leon Neal via Getty Images 8 retail trends to watch in 2025 Each year brings unique headwinds and tailwinds. By Retail Dive Staff • Jan. Many will end up making them stronger.

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Free returns are often a deal breaker for consumers

Retail Dive

With deliberate overbuying so widespread, nearly 9 in 10 merchants try to avoid returns through return policy changes like restocking fees, shortened return windows and store-credit-only refunds, according to a 2024 Blue Yonder survey. More than one-third of consumers admit to buying multiple items to try on and return.

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Tailored Brands taps former J.C. Penney merchant John Tighe as CEO

Retail Dive

Deep Dive Podcasts Library Events Press Releases Topics Sign up Search Sign up Search Operations Marketing Technology DTC Distressed Retail Department Stores Executives Financial News Trends E-Commerce An article from Dive Brief Tailored Brands taps former J.C. Penney for several years, including as its chief merchant.

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The Next Generation of Shoppers Needs a Next-Generation Strategy

Retail TouchPoints

They want shopping to be fast and fun — less of a process. That’s why Synchrony partnered with payments startup Skipify, which enables purchases instantly across email, text, social and other channels. This new way of shopping is a powerful retail trend toward simplifying, speeding and improving the online shopping experience.

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Does Procurement Play a Role in Retail Recovery?

Retail TouchPoints

But through this disruption, retailers began to see that their procurement process is in many ways the linchpin for maximizing revenue and reducing spend as the economy recovers post-pandemic. Specifically, procurement can help retailers optimize their spending on goods and services that are NOT for resale, also known as GNFR.