Retail TouchPoints

SEPTEMBER 25, 2023

While we’ve returned to some sense of normalcy, the VUCA [volatile, uncertain, complex and ambiguous] proposition has become a reality,” said Dr. Thomas Goldsby, Professor and Chair in Logistics in the Supply Chain Management Department of the University of Tennessee. RTP: What impact do returns have on supply chain costs?

Returns 306

Returns Supply Chain Management Fulfillment Customer Experience 306

Retail TouchPoints

AUGUST 19, 2022

But consumers aren’t just buying items online and having them shipped to the house. I personally have been in the middle of a shopping trip and have decided to ship it to my house instead of bringing it home from the store. Other times, I’ve even been on vacation, and I don’t want to have to fit something in my suitcase.

Consumer 278

Consumer Shipping Management Merchandise Store 278

Retail TouchPoints

MARCH 2, 2021

It was the kind of “-geddon” that could be seen coming from a mile away — a perfect storm combining an ecommerce boom; retailers, fulfillment centers and shipping providers that were already stretched thin by a global pandemic; and the historically hectic holiday season looming. More Online Sales Means More Returns.

Returns 328

Returns Merchant Services Drop-Shipping Consumer 328