Retail TouchPoints

JANUARY 20, 2025

The holiday season brings a surge in shopping, both in-store and online. From mountains of packaging to returned products that may contain hazardous materials, management of returned, damaged or expired products becomes increasingly complex and voluminous during the holidays and post-holiday season.

Management 312

Management Returns Department Stores Merchandise Store 312

Retail TouchPoints

MARCH 2, 2021

With the stakes for getting returns right continuing to rise, retailers have to focus on multiple elements including the customer’s return experience and streamlining reverse logistics systems (sometimes with the help of third parties). More Online Sales Means More Returns. The big driver? Retailers across the U.S.

Returns 328

Returns Merchant Services Drop-Shipping Consumer 328

Retail TouchPoints

SEPTEMBER 25, 2023

While we’ve returned to some sense of normalcy, the VUCA [volatile, uncertain, complex and ambiguous] proposition has become a reality,” said Dr. Thomas Goldsby, Professor and Chair in Logistics in the Supply Chain Management Department of the University of Tennessee. RTP: What impact do returns have on supply chain costs?

Returns 306

Returns Supply Chain Management Fulfillment Customer Experience 306

Retail TouchPoints

JUNE 16, 2020

For a sick economy, there is no better medicine than retailers responding to consumers who are ready to safely return to stores. The most important thing now is to keep these retail stores open for business and not penalize them by closing their doors in the event of a coronavirus surge,” Shay added.

Merchandise Store 218

Merchandise Store Returns Accessories Consumer 218

Retail TouchPoints

SEPTEMBER 24, 2024

Additionally, the growth rate for total (online and physical retail) sales has returned to pre-COVID levels, climbing 4.1% The research and technology firm projects that online U.S. retail sales will increase from $1.2 trillion in 2024 to $1.8 trillion in 2029, a five -year compound annual growth rate (CAGR) of 8.4% this year to 29.3%

Consumer 284

Consumer Apparel Accounting Marketing 284

Retail TouchPoints

AUGUST 19, 2022

Depending on the value add, there will still be those investments if they can justify and validate the return in a short timeframe. Some capabilities will be subtle, even invisible, and support unique shopping missions as they span across the physical and virtual worlds.

Consumer 278

Consumer Shipping Management Merchandise Store 278

Retail Focus

FEBRUARY 21, 2024

One example that leaps out is Lidl, which in February this year became the first supermarket to roll out its own bottle return scheme trial. Launching in 21 stores across Glasgow, the scheme offers customers unlimited cash rewards in return for empty PET plastic and aluminium drinks containers via in-store reverse vending machines.

Shopping 162

Shopping Visual Merchandising Returns Supermarket 162