Retail TouchPoints

SEPTEMBER 25, 2023

While we’ve returned to some sense of normalcy, the VUCA [volatile, uncertain, complex and ambiguous] proposition has become a reality,” said Dr. Thomas Goldsby, Professor and Chair in Logistics in the Supply Chain Management Department of the University of Tennessee. Retailers have to right-size consumer expectations.

Returns 302

Returns Supply Chain Management Fulfillment Customer Experience 302

Retail Focus

FEBRUARY 21, 2024

Not only will this reduce their own impact on the planet, but help paint their stores, and indeed wider business, in a more sustainable light that will appeal more to consumers that share a similar passion. Retailers must also consider their consumers, and modern consumers are prioritising sustainability.

Shopping 162

Shopping Visual Merchandising Returns Supermarket 162

Retail Minded

FEBRUARY 1, 2024

Kicking off the week, I was grateful to return as a judge to the Vendor In Partnership Awards at the iconic Gotham Hall in Midtown. Joining me were companies that included Salesforce, ParcelLab, Slalom, Store Force, Big Commerce, Maropost and more. “Retailers should update their merchandising. Yes, phone calls.

Point of Sale 119

Point of Sale Merchant Services Returns Consumer 119

Retail TouchPoints

JUNE 16, 2020

For a sick economy, there is no better medicine than retailers responding to consumers who are ready to safely return to stores. Even though consumer confidence is improving, shoppers are struggling with high unemployment, and confidence remains at recession levels. month-over-month seasonally adjusted, but down 63.3%

Merchandise Store 202

Merchandise Store Returns Accessories Consumer 202

Retail TouchPoints

AUGUST 19, 2022

Faced with an endless number of brands, product options and channels to shop through, consumers are looking for the perfect combination of “value” and “values.” But consumers aren’t just buying items online and having them shipped to the house.

Consumer 259

Consumer Shipping Management Merchandise Store 259

Retail TouchPoints

MARCH 2, 2021

With the stakes for getting returns right continuing to rise, retailers have to focus on multiple elements including the customer’s return experience and streamlining reverse logistics systems (sometimes with the help of third parties). More Online Sales Means More Returns. The big driver? Retailers across the U.S.

Returns 293

Returns Merchant Services Drop-Shipping Consumer 293