Retail TouchPoints

SEPTEMBER 25, 2023

While we’ve returned to some sense of normalcy, the VUCA [volatile, uncertain, complex and ambiguous] proposition has become a reality,” said Dr. Thomas Goldsby, Professor and Chair in Logistics in the Supply Chain Management Department of the University of Tennessee. Retailers have to right-size consumer expectations.

Returns 283

Returns Supply Chain Management Fulfillment Customer Experience 283

Retail Focus

FEBRUARY 21, 2024

Not only will this reduce their own impact on the planet, but help paint their stores, and indeed wider business, in a more sustainable light that will appeal more to consumers that share a similar passion. Retailers must also consider their consumers, and modern consumers are prioritising sustainability.

Shopping 162

Shopping Visual Merchandising Returns Supermarket 162

Retail TouchPoints

JUNE 16, 2020

For a sick economy, there is no better medicine than retailers responding to consumers who are ready to safely return to stores. Even though consumer confidence is improving, shoppers are struggling with high unemployment, and confidence remains at recession levels. month-over-month seasonally adjusted, but down 63.3%

Merchandise Store 201

Merchandise Store Returns Accessories Consumer 201

Retail TouchPoints

MARCH 2, 2021

With the stakes for getting returns right continuing to rise, retailers have to focus on multiple elements including the customer’s return experience and streamlining reverse logistics systems (sometimes with the help of third parties). More Online Sales Means More Returns. The big driver? Retailers across the U.S.

Returns 265

Returns Merchant Services Drop-Shipping Consumer 265