Retail TouchPoints

SEPTEMBER 25, 2023

While we’ve returned to some sense of normalcy, the VUCA [volatile, uncertain, complex and ambiguous] proposition has become a reality,” said Dr. Thomas Goldsby, Professor and Chair in Logistics in the Supply Chain Management Department of the University of Tennessee. Retailers have to right-size consumer expectations.

Returns 301

Returns Supply Chain Management Fulfillment Customer Experience 301

Retail Focus

FEBRUARY 21, 2024

If you walk up and down the aisles of supermarkets, clothes shops or even furniture stores, you will notice that more brands are shouting about their commitment to protecting the environment, be it via packaging or marketing messages. Retailers must also consider their consumers, and modern consumers are prioritising sustainability.

Shopping 162

Shopping Visual Merchandising Returns Supermarket 162

Retail Minded

FEBRUARY 1, 2024

Kicking off the week, I was grateful to return as a judge to the Vendor In Partnership Awards at the iconic Gotham Hall in Midtown. Joining me were companies that included Salesforce, ParcelLab, Slalom, Store Force, Big Commerce, Maropost and more. “Retailers should update their merchandising. Another point that came up?

Point of Sale 119

Point of Sale Merchant Services Returns Consumer 119

Retail TouchPoints

AUGUST 19, 2022

Faced with an endless number of brands, product options and channels to shop through, consumers are looking for the perfect combination of “value” and “values.” But consumers aren’t just buying items online and having them shipped to the house. RTP: The recession isn’t impacting retail budgets for technology, which is great.

Consumer 272

Consumer Shipping Management Merchandise Store 272

Retail TouchPoints

MARCH 2, 2021

With the stakes for getting returns right continuing to rise, retailers have to focus on multiple elements including the customer’s return experience and streamlining reverse logistics systems (sometimes with the help of third parties). More Online Sales Means More Returns. The big driver? Retailers across the U.S.

Returns 320

Returns Merchant Services Drop-Shipping Consumer 320

Retail TouchPoints

SEPTEMBER 24, 2024

Nearly three of every 10 purchases by American consumers will be made online as the end of this decade nears, according to projections from Forrester in its U.S. Additionally, the growth rate for total (online and physical retail) sales has returned to pre-COVID levels, climbing 4.1% Online Retail Forecast, 2024 to 2029.

Consumer 269

Consumer Apparel Accounting Marketing 269