Retail TouchPoints

MARCH 18, 2024

“Generative AI has only been publicly available as a friendly user interface since November 2022, and it’s already being embedded in retail operations such as customer service, marketing and even new shopping experiences,” said Michelle Grant, Director, Strategy and Insights for Retail at Salesforce in an interview with Retail TouchPoints.

Store Operations 269

Store Operations Shopping Marketing Management 269

Retail TouchPoints

JUNE 21, 2023

Target has opened a Target Last Mile Delivery (TLMD) extension near its store in Smyrna, Ga. The new facility puts next-day delivery within reach of 500,000 additional customers for a total of more than 3 million in the Atlanta market.

Marketing 265

Marketing Planning Shopping Store Operations 265

Retail TouchPoints

APRIL 19, 2022

Seeking to provide a physical platform to showcase creations from Emirati and Arab designers and artists, Mall of the Emirates has launched a pop-up market — Ramadaniyat — for the Islamic holy month of Ramadan. Unique handmade pieces by artisans and craftspeople will be available along with movies for kids and families.

Marketing 238

Marketing Jewelry Location Fashion 238

Retail TouchPoints

DECEMBER 15, 2023

The formal launch comes after eight months of local operations, during which time Gatik trucks have made delivery runs multiple times per day, seven days per week.

Marketing 221

Marketing Fulfillment Location Shopping 221

Retail TouchPoints

DECEMBER 10, 2021

The pandemic has been a challenging time for shopping centers, and even as vaccination rates climb and shoppers return to old habits, retailers are finding that many of their shopping preferences have permanently shifted. believe open air shopping centers with the right mix of retailers are more important than ever before.

Location 293

Location Shopping Fulfillment Grocer 293

Retail TouchPoints

APRIL 6, 2022

Shopping center owners and operators have faced rapid shifts in the retail landscape over the last few years due, in part, to an increase in online shopping and the buy online, pick up in-store response to the COVID-19 pandemic. Leveraging Data for Stronger Lease Negotiations. Making Events More Effective.

Shopping 252

Shopping Promotions Kiosk Location 252

Retail TouchPoints

NOVEMBER 14, 2023

Natura &Co will sell The Body Shop to Aurelius for £207 million ( $257.8 The private equity group is seeking to enhance ESG aspects in its portfolio and is committed to maintaining The Body Shop’s distinctive values, instilled by its founder, Dame Anita Roddick. stores in April 2022.

Shopping 187

Shopping Fashion Customer Experience Store Operations 187

Retail TouchPoints

MARCH 23, 2022

Demonstrating a high level of confidence in its “off-price and on-trend” Backstage concept, Macy’s will add 37 of the shop-in-shops across the country this spring. At that time Macy’s said it was aiming for a total of 270 Backstage shop-in-shops, and with these new expansion plans the retailer will have exceeded that goal.

Shopping 183

Shopping Payment Services Apparel Fashion 183

Retail TouchPoints

MARCH 28, 2023

The Body Shop has gone beyond hair care, shower gels and hand soaps to include makeup in its product refill program, which prevented more than half a million plastic bottles from entering the environment in 2022 alone. The stations are now available in 800 stores worldwide and, after bringing the program to its U.S. footprint. “We

Shopping 210

Shopping Consumer Planning Marketing 210

Retail TouchPoints

SEPTEMBER 12, 2022

But it was the stress Barbora Samieian felt while shopping for furniture after the birth of her first child that made her think there was an opportunity to completely rethink furniture design and merchandising. You walk into these stores and there’s so much variety — different qualities and different styles.”

Shopping 226

Shopping Customer Experience Shipping Consumer 226

Retail TouchPoints

DECEMBER 8, 2020

The AI-powered autonomous shopping experience just got bigger, in the form of a 4,000-square-foot hybrid convenience market called AI Go in Shanghai. The store combines a manned checkout with the use of computer vision as part of checkout-free shopping powered by AiFi Solutions.

Shopping 317

Shopping Checkout Payment Services Consumer 317

Retail TouchPoints

OCTOBER 14, 2020

In-store robots aren’t just tools that can check for mislabeled products or clean messes in a timely manner. Robots can detect misplaced products used to cover shelving holes, speed up online orders and make restocking easier, by constantly mapping a store and sharing this data with key players.

Marketing 253

Marketing Grocer Location Fulfillment 253

Retail TouchPoints

JANUARY 28, 2021

UST, a digital transformation solutions company, has launched the UST Walk-In, Walk-Out frictionless shopping solution. This contactless solution is designed to eliminate long checkout lines and waiting times by enabling shoppers to walk into a store, grab their items and immediately walk out. Asia and Europe.

Shopping 230

Shopping Checkout Marketing ATS 230

Retail TouchPoints

AUGUST 6, 2020

The suite is designed to fit how marketers actually plan and how shoppers shop. The Retail Cloud brings together the key forms of retail-centric marketing, including digital coupons, loyalty programs, programmatic media, onsite media, influencer marketing, in-store media and e-Commerce, among other marketing solutions.

Marketing 152

Marketing Planning Shopping Store Operations 152

Retail TouchPoints

MARCH 11, 2021

The pandemic has weighed heavily on brick-and-mortar retail in general and shopping centers in particular, but the industry is now emerging into a new world with new opportunities. While digital sales skyrocketed in 2020, the similarly large spike in store-based fulfillment showed that stores are still a vital part of the equation.

Shopping 233

Shopping Outdoor Fulfillment Returns 233

Retail TouchPoints

SEPTEMBER 30, 2020

Walmart has unveiled a reimagined store design, with a new look and feel that focuses on a digitally enabled shopping experience. At the entrance, clean, colorful iconography and a store directory welcome customers and encourage them to download and use the Walmart app while they shop.

Shopping 226

Shopping Checkout Payment Services Kiosk 226

Retail TouchPoints

AUGUST 14, 2020

However, retail marketers often lack the data they need to develop and execute more empathetic messaging. This data deficit makes it difficult for marketing to keep pace with a rapidly changing environment. Marketers are really at the forefront of this transformation ,” Schwartz said. since the 2019 State of Marketing report. “It

Marketing 238

Marketing Consumer Checkout Customer Experience 238

Retail TouchPoints

MAY 4, 2022

It’s no secret that in-person shopping is a multi-sensory experience. While most know that it’s important to make a store visually appealing, including proper lighting and designing an interior layout that’s easy to navigate, many often forget the other senses that play a key role in the overall shopping experience — like sound.

Shopping 246

Shopping Finance Supermarket Management 246

Retail TouchPoints

DECEMBER 20, 2023

Over three -plus years, I have had the honor of speaking with industry pros who have rich backgrounds in tech, marketing and advertising, operations, finance and so much more. The Retail Remix podcast was developed to feature the founders, executives and practitioners shaping retail’s future. Its Community of Gen Zers 3.

Advertising 215

Advertising Store Operations Merchant Services Wholesale 215

Retail TouchPoints

DECEMBER 13, 2021

Drawing on the team’s nickname, the WooSox Market at Polar Park uses AI-powered cameras and the cloud to offer a fully autonomous retail experience, enabling fans to shop for ballpark snacks and memorabilia and then pay without scanning, waiting in line or stopping to check out.

Shopping 183

Shopping ATS Checkout Marketing 183

Retail TouchPoints

APRIL 20, 2022

NIO has made sure to focus on the internal and external design for their showrooms to offer their customers and first-time visitors a high-end shopping experience. At NIO, he leads development, strategic planning and new market entry initiatives. Saurabh Bhatnagar is the NIO U.S. VP of Corporate Development.

Shopping 274

Shopping Consumer Location Planning 274

Retail TouchPoints

JULY 1, 2021

The ecommerce business continues to grow, and we want to meet our customers where they are shopping. As part of our 2023 Power Plan , Gap began a strategic review of the company-operated business in Europe last year with the goal of finding new, more cost-effective ways to maintain a presence and serve customers in Europe.

Marketing 257

Marketing Planning Shopping Store Operations 257

Retail TouchPoints

JULY 20, 2020

Without leaving their email inboxes, Yahoo Mail users will now be able to browse, add to cart and purchase essential groceries from Walmart and pick them up at a nearby store. The new ‘Groceries from Walmart’ feature that lives within Yahoo Mail takes one more step out of our customers’ days, helping them shop when, how and where they want.”.

Shopping 185

Shopping Checkout Consumer Location 185

Retail TouchPoints

MAY 29, 2024

Some, like Target, are expanding their footprint with larger stores, while others, such as Sprouts Farmers Market, are doubling down on the small format. As retailers diversify their real estate portfolios to adapt to changing consumer demands, managing in-store brand experiences across various formats becomes increasingly challenging.

Checkout 206

Checkout Planning Store Layout Consumer 206

Cisco Retail

FEBRUARY 11, 2022

The setting is Francisco Market, a fictitious marketplace that illustrates Cisco’s use cases and solutions in retail. Outside the market. Anne pulls into the parking lot and receives a message from Francisco Market offering her a free cup of premium roast coffee. Entering the market. Inside the market.

Marketing 115

Marketing Checkout Kiosk Store Operations 115

Retail TouchPoints

MAY 12, 2021

There are some shining examples of stores that have, under the circumstances, truly embraced the process of evaluating and improving the in-store experience, both on-the-fly and for the long term. Many of those surveyed reported perceiving T&C as having a superior response compared to other stores in the region.

Shopping 198

Shopping Checkout Location Planning 198

Retail TouchPoints

AUGUST 19, 2021

Toys ‘R’ Us will make its latest attempted return to brick-and-mortar with 400 store-in-store shops at Macy’s locations and online at macys.com/toysrus, slated to roll out in 2022. This isn’t the first store-in-a-store concept for Toys ‘R’ Us: the brand opened pop-ups at Kroger locations during the 2018 holiday season.

Returns 260

Returns Shopping Location Marketing 260

Retail Focus

FEBRUARY 19, 2024

With 10 stores in Palermo, P&V sought to expand into the UK market, showcasing and celebrating the culture of Italy and Sicily through its food and wine produce. It also has delivered labour hours savings, ensuring store associates can focus time on serving customers or tasks that improve customer experiences in-store.

Store Operations 147

Store Operations Marketing Promotions Customer Experience 147

Retail TouchPoints

MARCH 4, 2021

For example, establishing social distancing measures and offering contactless experiences for in-store shoppers, or expanding digital and mobile shopping options to include in-store or curbside pickup for online shoppers. Now this shopper has either moved online or wants some reassurance that returning to the store is safe.

Shopping 224

Shopping Grocer Accounting Store Operations 224

Retail TouchPoints

MARCH 13, 2024

Big-box retailers enabled Ulta, Sephora and Petco to solidify their positioning in the market via access to new customers that hadn’t been exposed to their product offering before, as well as the increased convenience of buying multiple categories of items in one shopping trip. However, not all customers behave the same.

Payment Services 221

Payment Services Consumer Customer Retention Marketing 221

Retail TouchPoints

NOVEMBER 29, 2022

The retailer’s legacy distribution model had stores operating as nodes in the fulfillment process. Under the new market delivery model, large items are shipped directly from DCs to the customer, reducing the number of “touches” for each order and freeing up space at brick-and-mortar stores. During the call on Nov.

Fulfillment 236

Fulfillment Markdowns Store Operations Customer Experience 236

Retail TouchPoints

MARCH 2, 2021

David’s Bridal is partnering with online men’s formalwear brand The Black Tux to create a one-stop-shop experience for its customers. The Black Tux gains a brick-and-mortar presence with dedicated space in David’s Bridal retail stores as well as omnichannel marketing support.

Shopping 145

Shopping Customer Experience Location Planning 145

Retail TouchPoints

OCTOBER 3, 2023

Additionally, beginning this year, new Macy’s small-format stores will operate under the Macy’s banner; they had previously been named Market at Macy’s. in a statement.

Planning 231

Planning Marketing Location Shopping 231

Retail TouchPoints

OCTOBER 18, 2022

Rethinking how they move and flow will improve all qualities of a store experience without intruding on anyone’s privacy. What are they shopping for in each department? What are they doing in-store? Questions every retailer should be considering include: How long are customers dwelling in a certain spot?

Customer Experience 263

Customer Experience Location Apparel Shopping 263

Retail TouchPoints

MARCH 6, 2024

Canseco’s Market , Harps Foods and Price Chopper have joined the 600+ retail banners using Instacart Storefront to support their ecommerce sites. The solution features built-in catalog services and automated marketing campaigns as well as flexible fulfillment solutions that allow retailers to choose the model that works best for their stores.

Grocer 196

Grocer Fulfillment Supermarket Marketing 196

Retail TouchPoints

FEBRUARY 7, 2024

Ahold Delhaize USA will make the DoorDash on-demand grocery delivery marketplace available across its five supermarket banners: Food Lion, Hannaford, Giant Food, The Giant Company and Stop & Shop. As leading omnichannel grocery retailers in their markets, Ahold Delhaize’s U.S.

Supermarket 220

Supermarket Shopping Planning Marketing 220

Retail TouchPoints

APRIL 12, 2023

As a result of changing consumer behaviors and spending patterns, many retailers are focused on right-sizing their store footprints, especially in shopping malls. The company provides end-to-end support, from store design and development to store operations, technology and performance data and insights.

Customer Experience 297

Customer Experience Shopping Consumer Fulfillment 297