Retail TouchPoints

DECEMBER 22, 2023

Engaging with shoppers in real time as they leisurely walk through your store is essential for creating lasting connections that go beyond checkout — and keep them coming back for more. When an item is out of stock, for example, endless aisles let in-store shoppers use online channels to order those items to be shipped to them directly.

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Shopping Checkout Visual Merchandising Consumer 280

Retail Focus

FEBRUARY 21, 2024

If you walk up and down the aisles of supermarkets, clothes shops or even furniture stores, you will notice that more brands are shouting about their commitment to protecting the environment, be it via packaging or marketing messages. The post Sustainable shopping: what options are available to retailers?

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Shopping Visual Merchandising Returns Supermarket 162

Retail TouchPoints

MARCH 18, 2024

“Generative AI has only been publicly available as a friendly user interface since November 2022, and it’s already being embedded in retail operations such as customer service, marketing and even new shopping experiences,” said Michelle Grant, Director, Strategy and Insights for Retail at Salesforce in an interview with Retail TouchPoints.

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Store Operations Shopping Marketing Management 288

Retail TouchPoints

JULY 9, 2021

In many cases, achieving retail energy savings today and for decades to come comes from upgrading an older space , either under the store’s own management or through an energy efficiency company. How is this managed? Automated controls and monitoring vastly improve energy efficiency and operational management.

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Management Accounting Customer Experience Finance 264

Retail TouchPoints

JANUARY 13, 2023

Albertsons has completed its rollout of an inventory management platform specifically designed for the rapidly changing nature of fresh products, deploying the solution across its more than 2,000 supermarkets in just seven months’ time. In addition, it helps to ensure our customers have access to fresher products when shopping with us.”.

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Inventory Management Grocer Store Operations Supermarket 271

Retail TouchPoints

APRIL 6, 2022

Shopping center owners and operators have faced rapid shifts in the retail landscape over the last few years due, in part, to an increase in online shopping and the buy online, pick up in-store response to the COVID-19 pandemic. Leveraging Data for Stronger Lease Negotiations.

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Retail TouchPoints

SEPTEMBER 19, 2023

With Salesforce’s 2023 holiday predictions forecasting that BOPIS (buying items online for in-store or curbside pickup) will influence $28 billion in incremental sales during the holiday season, retailers seeking to capitalize on this revenue opportunity need to ensure their store operations and inventory management practices are up to par.

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Store Operations Shipping Fulfillment Store Layout 254

Retail TouchPoints

JUNE 4, 2020

As retailers continue to reopen their stores, employee training and empowerment are coming to the forefront. Once stores fully reopen, 58% of consumers say they will shop as frequently as before the pandemic. This will ultimately add time and tasks to their already busy day.”. That starts with the associate every time.

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Management Fulfillment Store Operations Consumer 176

Retail TouchPoints

MARCH 18, 2024

Store managers will have the flexibility to open more staffed lanes and set self-checkout hours that are appropriate for their locations, although Express Self-Checkout will be available during the store’s busiest shopping times.

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Checkout Payment Services Store Operations Customer Experience 208

I Vend

MAY 5, 2023

Retail Management Solution iVend offers a retail management solution for today’s world. When it comes to technology, today’s retail management solutions are almost unrecognisable compared to their forerunners – the large, fixed in-store terminals where we used to queue up to check out.

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Management Point of Sale Promotions Niche Retailing 95

Retail TouchPoints

DECEMBER 14, 2020

I would say that the forecasting for what was going to be needed has changed, based on the impact of the pandemic and human behavior on shopping,” said Alan Boehme, CTO at H&M Group during the webinar. “ Production is No Longer a Challenge, but Logistics Remain Strained. This same interplay of data will be vital to fulfillment.

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Shopping Merchant Services Fulfillment Returns 300

Retail TouchPoints

MAY 4, 2022

It’s no secret that in-person shopping is a multi-sensory experience. While most know that it’s important to make a store visually appealing, including proper lighting and designing an interior layout that’s easy to navigate, many often forget the other senses that play a key role in the overall shopping experience — like sound.

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Shopping Finance Supermarket Management 266

RETAIL MANAGEMENT SOFTWARE

JUNE 28, 2022

But modern store employees need real-time solutions to adapt to ever-changing environments. Retail employees are increasingly stretched, whether it’s customer data at their fingertips to personalize the experience or tools to manage new forms of payment such as curbside pickup. What is retail workforce management?

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Management Payment Services Employee Engagement Store Operations 76

Retail TouchPoints

MARCH 11, 2021

The pandemic has weighed heavily on brick-and-mortar retail in general and shopping centers in particular, but the industry is now emerging into a new world with new opportunities. While digital sales skyrocketed in 2020, the similarly large spike in store-based fulfillment showed that stores are still a vital part of the equation.

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Shopping Outdoor Fulfillment Returns 247

Retail Pro

NOVEMBER 24, 2021

The struggle is real for customers hoping to take some of the legwork out of shopping by researching products online before heading to a store – only to make the drive and discover the product they decided on isn’t available, … Continue reading → The post 6 Ways to connect your physical and digital store operations for better omnichannel (..)

Store Operations 74

Store Operations Shopping Inventory Management Returns 74

RETAIL MANAGEMENT SOFTWARE

SEPTEMBER 6, 2022

Does your retail management system do what you really need? And can it manage all aspects of your retail operations from one place? What is an integrated retail management system? What are the benefits of an integrated retail management system? Work more productively and efficiently.

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Management Promotions Point of Sale Checkout 95

Retail TouchPoints

APRIL 20, 2022

NIO has made sure to focus on the internal and external design for their showrooms to offer their customers and first-time visitors a high-end shopping experience. Bhatnagar has over 15 years of experience launching and managing product portfolios, developing and scaling strategic partnerships, and crafting and executing M&A strategy.

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Shopping Consumer Location Planning 279

Retail TouchPoints

SEPTEMBER 30, 2020

Walmart has unveiled a reimagined store design, with a new look and feel that focuses on a digitally enabled shopping experience. At the entrance, clean, colorful iconography and a store directory welcome customers and encourage them to download and use the Walmart app while they shop.

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Shopping Checkout Payment Services Kiosk 242

Retail TouchPoints

APRIL 25, 2024

Innovation and continually enhancing our idyllic shopping atmosphere, along with our collection of the most desirable brands, is what excites Woodbury Common’s shoppers, and we look forward to enhancing our guest service experience with our luxurious VIP Suite,” said Mark Silvestri, President of Development at Simon in a statement.

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Inventory Management Customer Experience Fulfillment Shopping 229

Retail TouchPoints

OCTOBER 29, 2020

Associates will hold up a handheld device and use augmented reality (AR) to highlight which boxes are ready to go; First-time pick rate: The retailer is testing a combination of in-store signage and handheld devices to help associates navigate more quickly to the right locations when picking items for an online order. in a statement.

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Fulfillment Shopping Checkout Apparel 185

Retail TouchPoints

OCTOBER 15, 2020

To manage the rapid jump in demand, the retailer created a new position and leaned into its partnership with Oracle to bring BOPIS, delivery and omnichannel capabilities up to speed in a hurry. However, we also see that many of our guests still prefer to come into the store to talk to wine experts and browse new products.

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Management Merchant Services Fulfillment Store Operations 149

Retail TouchPoints

MAY 21, 2024

It encompasses a wide array of data types, from customer WiFi usage patterns and device interactions within the store to transactional data and online shopping behaviors. The optimization can improve customer service, reduce wait times and enhance the shopping experience.

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Inventory Management Payment Services Store Layout Promotions 238

Retail TouchPoints

JUNE 8, 2022

California-based Vallarta Supermarkets is piloting autonomous robots in five locations in Fresno, Kern, Los Angeles and San Bernadino counties to support employees by identifying in-store hazards. The retailer will test inventory management technology in a sixth store.

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Inventory Management Supermarket Store Operations Customer Experience 235

Retail TouchPoints

MARCH 4, 2021

For example, establishing social distancing measures and offering contactless experiences for in-store shoppers, or expanding digital and mobile shopping options to include in-store or curbside pickup for online shoppers. Now this shopper has either moved online or wants some reassurance that returning to the store is safe.

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Shopping Grocer Accounting Store Operations 240

Retail TouchPoints

MAY 12, 2021

To gather insights as part of the Post Occupancy Evaluation process, T&C and the Building Performance team at Cushing Terrell developed and distributed a survey to T&C’s customer base across their six store locations. People look forward to their outing to the “essential” grocery store if they feel confident and safe while there.

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Shopping Checkout Location Planning 215

Retail Focus

FEBRUARY 19, 2024

Having conducted a full assessment of the ESL market, P&V chose to partner with Pricer due to its reputation as a market leader as well as the high quality nature of its solution, which matched both the premium aesthetics of the P&V stores, while also delivering the digital capabilities P&V wanted to build into its store operations.

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Store Operations Marketing Promotions Customer Experience 147

Retail TouchPoints

MAY 3, 2024

The Save Mart Companies is building on its partnership with Instacart by implementing several in-store solutions in nearly all 200 Save Mart, FoodMaxx and Lucky locations. By introducing Caper Carts and FoodStorm, we’re allowing customers to access what they love most about shopping online and bringing those elements into our stores.

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Grocer Advertising Management Consumer 259

Retail TouchPoints

APRIL 11, 2024

As Senior General Manager of WCC, Louis Schillace has witnessed this evolution firsthand. While Schillace oversees operations, retail relations and marketing, he also has spent the four -plus years working closely with Sean Salvador, Westfield’s Senior Manager of Events Business Development. That, for me, is success.”

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Merchant Services Clienteling Consumer Shopping 247

Retail TouchPoints

MAY 29, 2024

AI can help managers monitor and evaluate guest activity, including how many stay onsite for lunch or dinner, explore spa services and walk past gift shops or minimarkets. If metrics show underutilization of those services, AI can alert managers and provide insights for informed decision-making.

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Merchant Services Kiosk Point of Sale Department Stores 206

Retail TouchPoints

MAY 29, 2024

Amidst this flux, Best Buy is exploring new formats, Walmart is planning extensive renovations, Amazon is venturing into lower-priced chains and Whole Foods is introducing small-format stores tailored for quick-trip urban consumers. Streamlined shopping experience. Whole Foods was crowned the simplest brand in the U.S.

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Checkout Planning Store Layout Consumer 225

Inside Retail

DECEMBER 11, 2023

billion acquisition offer from an investor group composed of Arkhouse Management and Brigade Capital. As Neil Saunders, managing director and retail analyst at GlobalData, noted, “While this would be lucrative for investors, it would not, in our opinion, bode well for the future of Macy’s. How did Macy’s get to this point?

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Department Stores Merchant Services Management Store Operations 244

Retail TouchPoints

OCTOBER 9, 2023

These four emerging trends elevate the urgency for supply chain execs to move distributed order management (DOM) to the top of their lists. #1: It has only been a few years since ecommerce flipped the switch on brick-and-mortar, but the use of the term doesn’t fully convey the role that retail stores play in modern business.

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Fulfillment Shipping Suggestive Selling Management 290

Retail TouchPoints

OCTOBER 31, 2023

Additionally, the extended holiday season — with more consumers doing their shopping prior to the traditional peak selling season’s start on Black Friday — is likely encouraging some retailers to rely less on holiday hires and more on their existing staff. Put managers front and center. Create digital synergy.

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Employee Engagement Store Operations Consumer Management 264

Retail TouchPoints

MARCH 12, 2024

Together we will extend Claire’s trend-driven shopping experience to new and existing customers, giving Walgreens shoppers more to love, fostering deeper connections and inspiring self-expression.” “As a one-stop destination for everyday needs, Walgreens services millions of people every day,” said Ryan Vero, CEO at Claire’s in a statement.

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Merchant Services Jewelry Accessories Fashion 250

Retail TouchPoints

MAY 30, 2024

These helpful AI-driven add-ons to the checkout experience can ensure the shopper leaves satisfied and eager to return for their next shopping journey. By connecting online and in-store loyalty programs via point of sale touch points, retailers can delight shoppers whenever and wherever they check out.

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Checkout Point of Sale Returns Kiosk 224

Retail TouchPoints

JULY 12, 2023

Technology — specifically edge computing — provides the foundation for a better customer experience, real-time inventory management, enhanced security and loss prevention and in-store analytics. Computer vision at the edge would create more personalized shopping experiences that synchronize in-person, online and mobile interactions.

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Payment Services Inventory Management Checkout Loss Prevention 214

Retail TouchPoints

DECEMBER 20, 2023

Results from Retail TouchPoints’ 2023 Store Operations Survey revealed that merchants’ top store operations challenges for 2023 were tied to employee hiring and retention ( 70% ), responding to high employee turnover ( 67% ) and employee training and engagement ( 56% ). Its Community of Gen Zers 3.

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Advertising Store Operations Merchant Services Wholesale 232