Retail TouchPoints

APRIL 17, 2023

The retailer’s stores will remain open and its ecommerce operations, including the Pearl by David’s platform and vendor marketplace, will continue operating during the proceedings. We have successfully modernized our marketing and customer interaction processes and driven our retail service levels to best in class.

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Payment Services Fulfillment Returns Marketing 320

Retail TouchPoints

JUNE 16, 2021

The M&A process is highly involved, and acquirers are becoming increasingly sophisticated. We advise our clients to begin the process at least 12 months in advance of their anticipated exit date so they can do everything possible to achieve the best results at a potential sale. But what exactly does that process entail?

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Payment Services Marketing Advertising Accounting 149

Retail TouchPoints

JUNE 23, 2023

Increasingly, however, their focus has turned to the large amounts of data processed at the “edge,” and not just transactional information: inventory, sensor, capacity, video, performance — across tens to hundreds of devices in each store. Edge systems process data in real time.

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Payment Services Customer Experience Promotions Point of Sale 258

Retail TouchPoints

APRIL 1, 2024

Bankruptcy Court , District of New Jersey that would cut more than $2 billion in debt and keep a large portion of the retailer’s store fleet operating. Rite Aid has filed a restructuring plan with the U.S. million , paid over time, plus 10% of the company’s stock and potential proceeds from insurance claims.

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Payment Services Planning Returns Management 260

Retail Minded

APRIL 3, 2024

In 2024, two critical factors will demand your attention: Consumer Privacy Rights Act (CPRA) and operational efficiency. What are strategies for CPRA compliance? Consent Management Get a strong consent management system that will guard consumers’ data. So, what can you do to make your retail store a happier place?

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Payment Services Store Operations Inventory Management Consumer 52

Retail TouchPoints

FEBRUARY 27, 2024

Cyberattacks and network outages can disrupt operations and erode customer loyalty. This article delves into the evolving threat landscape, examining the impact of these disruptions on retail operations and exploring proactive measures for safeguarding businesses, customer data and reputations.

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Payment Services Wholesale Store Layout Inventory Management 246

Retail TouchPoints

MAY 31, 2023

Shinola and Filson will modernize their in-store experiences with mobile POS, order management and store inventory solutions from NewStore. Associates will be equipped with iPhones that will allow them to access real-time data, assist customers more efficiently and process transactions from anywhere on the store floor.

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Payment Services Jewelry Outdoor Accessories 201

Retail TouchPoints

JULY 12, 2023

Technology — specifically edge computing — provides the foundation for a better customer experience, real-time inventory management, enhanced security and loss prevention and in-store analytics. Innovations have slowed since then, but edge computing will usher in a new wave of personalization and self-service for modern shoppers.

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Payment Services Inventory Management Checkout Loss Prevention 212

Retail TouchPoints

FEBRUARY 26, 2024

One prime example: the retailer’s partnership with RetailNext to use in-store traffic analytics for shaping everything from staffing strategies to improving store performance and even loss prevention. But in the process, he fell back in love with the business he had grown up in, and the plan changed. “I

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Loss Prevention Jewelry Payment Services Accounting 277

Retail TouchPoints

JULY 17, 2023

The statistics show that more and more retail businesses are implementing IoT solutions to explore new ways of connecting with customers, boost sales and streamline business operations. IoT solutions enable retail stores to monitor and manage their equipment, including HVAC systems and refrigerators. Inventory management.

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Payment Services Checkout Inventory Management Customer Experience 227

Retail TouchPoints

MAY 21, 2021

Under the strategic collaboration, Hanshow will adopt Microsoft Azure operated by 21Vianet for its operations while also prioritizing Microsoft technology for its solutions to retail clients. This will unify Hanshow’s global information systems to improve efficiency and security.

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Payment Services Technical Support Management Marketing 298

Inside Retail

JULY 12, 2022

On one hand, most restrictions have been removed, meaning /business is back to ‘normal’ operations. The Customer Experience and Insight (CXI) research group faced this challenge recently when planning for our upcoming Strategic Planning and Management in Retailing (SPMR) executive education program. Prioritise digital elements.

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Payment Services Planning Employee Engagement Consumer 130

Retail TouchPoints

MARCH 22, 2021

Autonomous convenience store retailer Wundermart is expanding its operations, with plans to open more than 10,000 checkout-free stores in a partnership with contactless checkout company AiFi. Smaller stores have less space to work with, which means smaller products selections where every SKU counts.

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Payment Services Checkout ATS Kiosk 304

Retail TouchPoints

APRIL 13, 2022

Other retailers notice when leading industry players like Walmart or Circle K make a move, so many brands are now likely considering adding crypto payment options and Bitcoin ATMs to their stores. Cryptocurrency ATM operators at first followed many of the same strategies as traditional ATM machine providers.

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Payment Services Finance Location Consumer 221

Retail TouchPoints

FEBRUARY 21, 2023

Imagine you pick up all the things you need for your farm, and then they tell you that they currently cannot process credit cards. Connectivity is critical to driving in-store traffic, providing a seamless shopping experience, fostering a robust brand connection and creating lasting memories. Tractor Supply Co. , You get the drift.

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Sporting Goods Payment Services Shrinkage Point of Sale 232

Inside Retail

APRIL 11, 2022

The increased prevalence of omnichannel solutions has forced businesses to rethink their approach to keeping consumers engaged when shopping in-store. With digitalisation in the retail sector gaining significant momentum, retailers are increasingly exploring new technologies to streamline services and simplify store operations.

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Payment Services Checkout Point of Sale Advertising 147

Retail TouchPoints

JUNE 29, 2022

Every retail store has unique property characteristics that should be taken into consideration when deciding on physical security — one of which includes where your store is located. Ensure that your store has proper lighting for clear video footage. Ensure Secure and Convenient Access for all Employees.

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Payment Services Point of Sale Loss Prevention Management 259

Retail TouchPoints

SEPTEMBER 19, 2023

“Delivering a great fan experience is central to everything we do here at Lumen Field, and our customers love the convenience of Amazon’s Just Walk Out technology,” said Zach Hensley, Seahawks VP of Operations and General Manager of Lumen Field in a statement.

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Apparel Payment Services Checkout Location 247

Retail TouchPoints

JULY 29, 2020

To accomplish this, operational models need to be adapted quickly. Predicting what’s to come isn’t easy, but having a robust network infrastructure in place would allow retailers to deploy new services rapidly when they’re ready to add them — regardless of where stores are located, or how long they’ve been established.

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Payment Services Fulfillment Location Checkout 183

Retail TouchPoints

MAY 23, 2022

The next step for the 112-year-old floral and gift brand is offering its partner florists updated features within its new MercuryOnline (MOL) platform, powered by Shopify , which FTD CTO Matt Powell describes as “ how digital commerce interfaces with store operations.”. Applying New-School Technology to Old-School Customer Service.

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Payment Services Customer Experience Fulfillment Point of Sale 244

Retail TouchPoints

JULY 23, 2020

Tailored Brands is cutting 20% of its corporate staff and has identified up to 500 retail stores for potential closure as it struggles to strengthen its financial position. For the time being, however, 96% of the retailer’s approximately 1,400 stores — operating under the Men’s Warehouse , Jos.

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Location Payment Services Planning Store Operations 147

Inside Retail

JULY 13, 2023

Consumers believe that sellers, distributors, and e-commerce stores share responsibility for ensuring product authenticity, with a desire for more ways to verify authenticity and reliable customer service. He said that the pandemic and related lockdowns and movement restrictions were a further blow to physical store operations.

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Consumer Payment Services Fulfillment Department Stores 130

Retail TouchPoints

JUNE 15, 2022

Customers book an appointment online and then shop in-store, creating a more curated feel while making life easier for associates to manage. Roaming checkout enables employees to take payments from shoppers from anywhere inside the store. This trend is happening in other areas, too. AR and the Metaverse.

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Payment Services Checkout Shrinkage Fast Fashion 255

Retail TouchPoints

AUGUST 18, 2020

On the community service front, Payless is launching a “Powered by Payless” initiative for the coming fall season to help communities affected by the pandemic. The 790 owned and franchised Payless locations outside North America continued to operate as separate legal entities; their number has fallen slightly over the past 18 months, to 710.

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Planning Payment Services Brand Management Location 198

V Count

SEPTEMBER 15, 2022

As a business owner or a store manager, you’ll face countless challenges, and turning your business into a successful one usually requires time, effort and commitment. A modern POS system lets you accept customer payments at a specific location or on the go and can help you track your sales in an efficient way.

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Merchant Services Payment Services Inventory Management Planning 98

Retail TouchPoints

SEPTEMBER 29, 2020

As a result, many retailers must move beyond manual processes to calculate their sales tax obligations. When doing the cost-benefit analysis , it is easier to communicate and control the process and check for quality and consistency when manufacturing is based in the U.S,” said Jim Bonomo, COO at Regina Andrew Design.

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Payment Services Fulfillment Location Shipping 258

V Count

SEPTEMBER 15, 2022

As a business owner or a store manager, you’ll face countless challenges, and turning your business into a successful one usually requires time, effort and commitment. A modern POS system lets you accept customer payments at a specific location or on the go and can help you track your sales in an efficient way.

Merchant Services 92

Merchant Services Payment Services Inventory Management Planning 92

Retail TouchPoints

JULY 14, 2023

Nearly half ( 46% ) of retailers surveyed in Retail TouchPoints’ Store Operations Survey noted that they provide mobile POS to associates — and an additional 31% plan to implement the technology this year. It was a really easy transition,” said Rene Marrufo, Store Manager for the North Face’s Las Vegas outlet.

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Payment Services Accessories Point of Sale Store Operations 206

Retail TouchPoints

OCTOBER 4, 2023

Combining password-less one-page checkouts with payment systems like PayPal Wallet or Apple Pay can make a significant difference in checkout conversion rates. Meghan Stabler is a highly experienced business executive with deep experience in all aspects of marketing, product management, strategy and digital transformation.

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Merchant Services Social Commerce Checkout Payment Services 255

Retail TouchPoints

FEBRUARY 5, 2021

The transaction cycle does not end after purchase, and successful retailers should ensure that their omnichannel systems and processes are able to seamlessly handle the recovery period that comes after the holidays. Creating a Frictionless Returns Process. Fostering Systems Integration and Visibility.

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Payment Services Returns Specialty Retailers Promotions 173

Retail TouchPoints

SEPTEMBER 8, 2023

C&S is led by an experienced management team with an extensive background in food retail and distribution and has the financial strength to continue investing in associates and the business for the long run,” said Rodney McMullen, Chairman and CEO of Kroger in a statement. Included in Kroger’s results was a $1.4

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Planning Grocer Wholesale Payment Services 234

Retail TouchPoints

NOVEMBER 4, 2021

A recent report from the payments and shopping service Klarna found that 34% of shoppers actually plan to spend more on gifts this year than last year, with Gen Z ( 57% ) and millennials ( 53% ) more likely than other age groups to expand their budgets. However, BNPL is now neck-and-neck with store credit cards at 13%.

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Consumer Merchant Services Payment Services Drop-Shipping 260

Retail TouchPoints

SEPTEMBER 18, 2020

FullBeauty itself sped through bankruptcy in less than 24 hours last year, coming up with a plan to cut $900 million of its $1 billion debt to reduce interest payments and kickstart a turnaround. The retailer came under the control of Oaktree Capital Management, Clearlake Capital Group and Goldman Sachs & Co.

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Payment Services Planning Management Store Operations 139

Retail TouchPoints

SEPTEMBER 30, 2020

Contactless Checkout and Payment: Stores will include self-checkout kiosks as well as contactless payment solutions, including Walmart Pay, to limit contact between associates and customers. Select locations will also have Scan & Go to help customers manage their checkout directly.

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Retail TouchPoints

NOVEMBER 2, 2020

The convenience store experience just got more convenient at Chartw ells , a division of Compass Group that operates thousands of stores on college and corporate campuses. The retailer recently debuted its first store to be retrofitted with checkout-free technology at the University of Houston campus.

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Retail TouchPoints

OCTOBER 8, 2020

I’m looking forward to bringing my perspective on how to optimize store operations while implementing a smooth process for our customers that can result in increased revenue per store.” “I’m thrilled Vivek has decided to join our expanding leadership team as we scale Zippin.

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Retail TouchPoints

FEBRUARY 18, 2021

At its 350+ stores in 11 countries, Crocs has implemented customer engagement and merchandise management solutions for POS, merchandising, audit and operations management and analytics. In addition to Aptos, Crocs partnered closely with retail strategy company Sophelle on the deployment. “We Canada and Europe.

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Payment Services Customer Experience Checkout Management 147