Retail TouchPoints

JULY 12, 2023

That’s worrying in an increasingly competitive environment where customer engagement and user experience are becoming more important than ever. Customer Experience It’s been five years since Amazon Go opened to the public, creating the template for the retail store of the future by allowing shoppers to skip the checkout line entirely.

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Retail TouchPoints

MAY 31, 2023

Shinola and Filson will modernize their in-store experiences with mobile POS, order management and store inventory solutions from NewStore. Associates will be equipped with iPhones that will allow them to access real-time data, assist customers more efficiently and process transactions from anywhere on the store floor.

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Retail TouchPoints

FEBRUARY 26, 2024

One prime example: the retailer’s partnership with RetailNext to use in-store traffic analytics for shaping everything from staffing strategies to improving store performance and even loss prevention. But in the process, he fell back in love with the business he had grown up in, and the plan changed. “I

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Retail TouchPoints

APRIL 13, 2022

Other retailers notice when leading industry players like Walmart or Circle K make a move, so many brands are now likely considering adding crypto payment options and Bitcoin ATMs to their stores. Cryptocurrency ATM operators at first followed many of the same strategies as traditional ATM machine providers.

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Retail TouchPoints

MAY 23, 2022

The next step for the 112-year-old floral and gift brand is offering its partner florists updated features within its new MercuryOnline (MOL) platform, powered by Shopify , which FTD CTO Matt Powell describes as “ how digital commerce interfaces with store operations.”. Applying New-School Technology to Old-School Customer Service.

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Payment Services Customer Experience Fulfillment Point of Sale 267

Inside Retail

JULY 12, 2022

On one hand, most restrictions have been removed, meaning /business is back to ‘normal’ operations. The Customer Experience and Insight (CXI) research group faced this challenge recently when planning for our upcoming Strategic Planning and Management in Retailing (SPMR) executive education program.

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Retail TouchPoints

MARCH 22, 2021

Autonomous convenience store retailer Wundermart is expanding its operations, with plans to open more than 10,000 checkout-free stores in a partnership with contactless checkout company AiFi. Smaller stores have less space to work with, which means smaller products selections where every SKU counts.

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Retail TouchPoints

FEBRUARY 21, 2023

Imagine you pick up all the things you need for your farm, and then they tell you that they currently cannot process credit cards. Connectivity is critical to driving in-store traffic, providing a seamless shopping experience, fostering a robust brand connection and creating lasting memories. Tractor Supply Co. ,

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Retail TouchPoints

JULY 29, 2020

To attract a new generation of shoppers, retailers are looking to redefine go-to-market strategies and reimagine the customer experience inside their physical store locations. To accomplish this, operational models need to be adapted quickly. Michael Cabra is Senior Product Manager, Global and Emerging Markets, Cybera.

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Retail TouchPoints

FEBRUARY 18, 2021

At its 350+ stores in 11 countries, Crocs has implemented customer engagement and merchandise management solutions for POS, merchandising, audit and operations management and analytics. In addition to Aptos, Crocs partnered closely with retail strategy company Sophelle on the deployment. “We

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Retail TouchPoints

SEPTEMBER 19, 2023

“Delivering a great fan experience is central to everything we do here at Lumen Field, and our customers love the convenience of Amazon’s Just Walk Out technology,” said Zach Hensley, Seahawks VP of Operations and General Manager of Lumen Field in a statement.

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Retail TouchPoints

NOVEMBER 30, 2021

In another first, customers access the checkout solution via the Sainsbury SmartShop app rather than the Amazon app, meaning they can use an interface they already are familiar with. Sainsbury’s, one of the UK’s largest supermarket chains, had piloted a cashierless customer experience at this store using its own technology in 2019.

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Retail TouchPoints

JULY 21, 2020

Walmart Canada will augment and modernize its supply chain with the construction of two new distribution centers equipped with next-generation automation, and the implementation of new warehouse management systems at DCs to help meet the needs of omnichannel consumers. More than 150 of Walmart Canada’s 408 stores are targeted for renovation.

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Retail TouchPoints

JULY 23, 2020

Tailored Brands is cutting 20% of its corporate staff and has identified up to 500 retail stores for potential closure as it struggles to strengthen its financial position. For the time being, however, 96% of the retailer’s approximately 1,400 stores — operating under the Men’s Warehouse , Jos.

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Retail TouchPoints

JUNE 15, 2022

Customers book an appointment online and then shop in-store, creating a more curated feel while making life easier for associates to manage. Roaming checkout enables employees to take payments from shoppers from anywhere inside the store. This trend is happening in other areas, too. AR and the Metaverse.

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Retail TouchPoints

JULY 14, 2023

Nearly half ( 46% ) of retailers surveyed in Retail TouchPoints’ Store Operations Survey noted that they provide mobile POS to associates — and an additional 31% plan to implement the technology this year. It was a really easy transition,” said Rene Marrufo, Store Manager for the North Face’s Las Vegas outlet.

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Retail TouchPoints

SEPTEMBER 8, 2023

C&S is led by an experienced management team with an extensive background in food retail and distribution and has the financial strength to continue investing in associates and the business for the long run,” said Rodney McMullen, Chairman and CEO of Kroger in a statement. Included in Kroger’s results was a $1.4

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Retail TouchPoints

FEBRUARY 5, 2021

The transaction cycle does not end after purchase, and successful retailers should ensure that their omnichannel systems and processes are able to seamlessly handle the recovery period that comes after the holidays. Mastering systems integration and returns will send customer satisfaction and profitability soaring for your retail business.

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Retail TouchPoints

SEPTEMBER 29, 2020

As a result, many retailers must move beyond manual processes to calculate their sales tax obligations. When doing the cost-benefit analysis , it is easier to communicate and control the process and check for quality and consistency when manufacturing is based in the U.S,” said Jim Bonomo, COO at Regina Andrew Design.

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Retail TouchPoints

AUGUST 18, 2020

On the community service front, Payless is launching a “Powered by Payless” initiative for the coming fall season to help communities affected by the pandemic. The 790 owned and franchised Payless locations outside North America continued to operate as separate legal entities; their number has fallen slightly over the past 18 months, to 710.

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Retail TouchPoints

JULY 22, 2021

More data processed gives way to more possibilities of data breaches. Similarly, Home Depot also faced a large-scale data breach in 2014, leading to over 56 million payment information being stolen. According to Forbes , almost all cybersecurity reports released in the past years mentioned the retail industry as a prime target.

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Payment Services Consumer Customer Experience Accounting 306

V Count

SEPTEMBER 15, 2022

As a business owner or a store manager, you’ll face countless challenges, and turning your business into a successful one usually requires time, effort and commitment. A modern POS system lets you accept customer payments at a specific location or on the go and can help you track your sales in an efficient way.

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Retail TouchPoints

SEPTEMBER 30, 2020

Contactless Checkout and Payment: Stores will include self-checkout kiosks as well as contactless payment solutions, including Walmart Pay, to limit contact between associates and customers. Select locations will also have Scan & Go to help customers manage their checkout directly.

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Retail TouchPoints

NOVEMBER 2, 2020

The convenience store experience just got more convenient at Chartw ells , a division of Compass Group that operates thousands of stores on college and corporate campuses. The retailer recently debuted its first store to be retrofitted with checkout-free technology at the University of Houston campus.

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V Count

SEPTEMBER 15, 2022

As a business owner or a store manager, you’ll face countless challenges, and turning your business into a successful one usually requires time, effort and commitment. A modern POS system lets you accept customer payments at a specific location or on the go and can help you track your sales in an efficient way.

Merchant Services 92

Merchant Services Payment Services Inventory Management Planning 92

365 Retail

FEBRUARY 23, 2023

At the flagship five-day retail event, Zebra will explain how its visionary framework, The Modern Store by Zebra is set to help retailers solve their most pressing store operations challenges. The Modern Store Demo will be available to view every hour at the Zebra booth. During a workshop on Sunday 26 Feb at 14.20

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Retail TouchPoints

AUGUST 11, 2020

Circle K, a division of Alimentation Couche-Tard , will retrofit the store with technology from Standard Cognition that will allow shoppers to walk in, take the items they want and walk out without having to scan anything or wait to pay. The parent company operates nearly 14,500 convenience stores worldwide.

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365 Retail

NOVEMBER 8, 2023

Beauty and personal care retailer, Pinalli , has digitally improved its customer experience and in-store operations using a solution from Pricer , the world’s most reliable provider of ESLs (Electronic Shelf Labels). We are delighted to have signed this agreement with Pinalli.

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I Vend

SEPTEMBER 1, 2022

Recessions have a tendency to widen the chasm between those retailers who are effective operators with inbuilt resilience, and those who can get by in good times, but struggle when the going gets tough. Retaining existing customers – strengthening relationships, making them feel valued and enhancing the customer experience.

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Retail TouchPoints

AUGUST 23, 2023

It’s a rigorous, complicated and lengthy process. In the meantime, customers are becoming frustrated and checkout lines at the store are getting longer. Previously he served as a Senior Solutions Architect at Sumo Logic, a Software Development Lead and Program Manager at Microsoft and a Data Engineer at Boeing.

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Retail TouchPoints

AUGUST 14, 2020

Retailer priorities have shifted slightly since the last State of Marketing report, according to panelist Megan Hostetler, a Salesforce Product Marketing Manager focused on Retail and Consumer Goods. Last year the top priority was engaging customers in real time. That was bumped to number two, and innovation is at the top this year.”.

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V Count

JULY 9, 2021

Even UK shoppers who are known for their high tolerance when it comes to queues consider 9 minutes long enough to make them reconsider a purchase and leave without buying: 86% of Brits would avoid stores if they perceive the queue to be too long. 83% consider fast-moving queues an integral part of the customer experience.

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Retail TouchPoints

SEPTEMBER 18, 2020

Francesca’s, which operates approximately 700. We remain encouraged by the growth we are seeing in new customers and have initiated tests in new categories, including loungewear and face masks, as we see the opportunity to benefit from the market disruption. “As

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Retail Next

FEBRUARY 28, 2020

Now, the most successful retail stores place more emphasis on the shopper experience – even if that comes at the expense of some inventory space. View Point’s blog examined the customer experience and why it now matters more than ever. Miniature PCBs (Printed Circuit Boards) Enabling In-Store Beacons.

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Retail TouchPoints

MAY 30, 2023

Bouclair has rolled out a new POS platform in its 54 stores across Canada. The PredictSpring solution includes both stationary and mobile POS applications along with clienteling, omnichannel commerce and inventory management capabilities.

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RETAIL MANAGEMENT SOFTWARE

JUNE 28, 2022

But modern store employees need real-time solutions to adapt to ever-changing environments. Retail employees are increasingly stretched, whether it’s customer data at their fingertips to personalize the experience or tools to manage new forms of payment such as curbside pickup. Time and Attendance.

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Retail TouchPoints

AUGUST 29, 2023

That’s why the retailer and mobile service provider uses multiple technology solutions to create a personalized shopping experience at scale. Our mission is to drive seamless omnichannel experiences.” Kurtzman revealed the numerous tools Verizon uses to manage this massive omnichannel effort. Why is that so important?

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