Retail TouchPoints

DECEMBER 31, 2024

The number of returns is growing and managing them is critically important to maintaining margins and customer satisfaction. Returns negatively impact brands in several ways including processing costs, shipping fees, unsellable merchandise and more. of all purchased goods were returned to retailers.

Returns 311

Returns Payment Services Shipping Fulfillment 311

365 Retail

JUNE 13, 2025

The digital marketplace landscape is rapidly evolving, and one of the most significant innovations transforming how platforms handle payments is the embedded wallet solution. What Are Embedded Wallets? Key Benefits for Marketplace Operations 1.

Payment Services 52

Payment Services Accounting Management Promotions 52

Retail TouchPoints

MARCH 7, 2025

Even though more than half ( 56% ) of retailers surveyed by KPMG completed a major payments modernization program within the past year, even more 83% already are modernizing their payment infrastructure, or are planning to do so in the new future. Consumer and Retail Leader at KPMG in an interview with Retail TouchPoints.

Payment Services 138

Payment Services Fulfillment Department Stores Customer Experience 138

Retail TouchPoints

DECEMBER 18, 2024

Clarks decided to use the opportunity to shift to a MACH (microservices, API-first, cloud-native and headless) platform. had operated in its silo, the UK in its silo, even the UK outlet in its silo, Europe in its silo, recounted Neighbour in an interview with Retail TouchPoints. Dont underestimate the importance of change management.

Payment Services 262

Payment Services Checkout Point of Sale Management 262

Retail TouchPoints

JULY 2, 2024

In fact, the financial services firm UBS projects that the market will hit $1.5 They can severely impact revenue and tarnish a merchant’s reputation. It’s also essential to notify customers about any changes in their subscriptions, such as rate increases or service alterations. trillion by 2025. So what exactly are chargebacks?

Merchant Services 279

Merchant Services Payment Services Accounting Management 279

Retail TouchPoints

APRIL 25, 2025

In these times, seamless operations are essential for maintaining a competitive edge, and at the heart of this is secure, reliable connectivity. Retail businesses are no longer self-enclosed entities where everything revolves around a checkout and some inventory management software. Similarly, Kroger Pharmacy in the U.S.

Payment Services 147

Payment Services Inventory Management Checkout Store Layout 147

Retail Focus

MARCH 21, 2025

The growing adoption of blockchain technology has created new opportunities for businesses looking to integrate digital assets into their operations. What is CaaS in Crypto and What Companies May Need This Service? These services typically include crypto payment gateways, digital wallets, and blockchain-based financial tools.

Payment Services 130

Payment Services Accounting Customer Experience Management 130

Retail TouchPoints

NOVEMBER 5, 2024

consumers abandon a purchase and stop accessing an online service because they can’t remember their passwords 4.76 As a retailer, your login process affects customer behavior and loyalty. The amount of mental processing power needed to use your site affects how easily users find content and complete tasks.

Payment Services 298

Payment Services Customer Retention Accounting Checkout 298

Retail TouchPoints

OCTOBER 21, 2022

That inherent distaste for the transaction phase is one reason payment companies are so eager to expand into other parts of the shopper journey. Embedded finance has become big business: McKinsey estimated that the sector reached $20 billion in revenue in the U.S. Denise Leonhard, VP and GM, Venmo.

Merchant Services 338

Merchant Services Payment Services Checkout Finance 338

Retail TouchPoints

JULY 13, 2023

The challenging economic environment, intense regulatory pressure and ever-present threat of fraud are creating a perfect storm that’s sweeping across the global payments landscape. For many banks, neobanks and non-financial businesses coming up against new risks and obstacles to growth, there is a golden opportunity right in front of them.

Merchant Services 246

Merchant Services Payment Services Finance Management 246

Retail Focus

FEBRUARY 6, 2025

Achieving this level of integration demands meticulous planning, strong infrastructure, and expert technical support to ensure each component operates harmoniously. Meeting Evolving Customer Expectations Todays consumers expect personalised service no matter where they shoponline, via an app, or in-store.

Payment Services 147

Payment Services Returns Technical Support Promotions 147

Retail TouchPoints

OCTOBER 22, 2024

Operating a CX strategy that equips founders and team members to interact directly with users is critical. Implementing processes that facilitate real-time communication and feedback collection is crucial. These companies operate in competitive markets where personalized service can make or break their success.

Payment Services 264

Payment Services ATS Customer Experience Boutique 264

Retail TouchPoints

FEBRUARY 7, 2025

As a result, B2B buyers are increasingly demand B2C-level experiences for their business needs, a need that is driving organizations to level up their digital experiences. In fact, more than three-quarters of B2B companies claim their buyers expect a digitized sales process, according to Deloitte Digital research.

Payment Services 279

Payment Services Customer Experience Wholesale Planning 279

Retail Focus

DECEMBER 9, 2024

Streamlining the payout experience for merchants and other businesses,Ecommpay, the inclusive global payments platform, has launched a new Payouts via Hosted Payment Page facility. This can include international remittances as well as gig platforms like Uber and member community businesses like AirBnB.

Merchant Services 147

Merchant Services Payment Services Marketing Management 147

Retail Focus

MARCH 20, 2025

Over the past decade, the payments environment has experienced significant upheaval, driven by swift technical improvements. Innovations such as contactless cards, mobile wallets, blockchain, and real-time payments are transforming transaction methods for consumers and companies.

Payment Services 130

Payment Services Checkout Clienteling Finance 130

Retail TouchPoints

MAY 2, 2025

Payment providers are banking on the fact that millions of people will soo n rely on AI to find the perfect sweater, research a new vacation spot or handle their weekly grocery shopping and they want in on the action. These agents will need to be trusted with payments, not only by users, but by banks and sellers as well.

Merchant Services 173

Merchant Services Payment Services Consumer Checkout 173

Retail TouchPoints

JULY 5, 2023

As the online payments industry continues to evolve, new digital wallet solutions, such as mobile payment apps and e-wallet platforms, are becoming increasingly popular and reshaping the way consumers transact. 4 Pros of Digital Wallets Some of the advantages of digital wallet payment options include: 1.

Merchant Services 279

Merchant Services Payment Services Checkout Consumer 279

Retail TouchPoints

OCTOBER 30, 2024

Self-service kiosks allow shoppers to take charge. Laptops allow hybrid retail workers to provide personalized customer service from remote locations, and new use cases for AI in retail continue to emerge as organizations experiment with the technology to better serve customers and propel business.

Payment Services 269

Payment Services Kiosk Customer Experience Management 269

Retail TouchPoints

OCTOBER 23, 2024

RFID uses electromagnetic fields to automatically identify and track tags attached to objects, offering retailers precise control over inventory and enabling real-time data analytics to enhance operational efficiency. These benefits lead to smoother operations and enhanced customer experiences, which in turn drive sales and satisfaction.

Consumer 275

Consumer Payment Services Inventory Management Checkout 275

Retail TouchPoints

DECEMBER 23, 2024

In its broadest and most straightforward definition, a digital twin is a virtual replica of a physical object, person or process that can be used to simulate its behavior to better understand how it works in real life, according to McKinsey. users aged 13 and older to buy physical items and receive a free virtual twin on the platform.

Payment Services 278

Payment Services Fashion Accessories Kiosk 278

Retail TouchPoints

DECEMBER 11, 2024

Amazon has launched a new service Amazon Autos in partnership with Hyundai. While Amazon Autos has initially launched with new Hyundai vehicles only, the service will expand to include additional automotive brands next year, as well as additional cities and features ,such as leasing and expanded financing options. in a statement.

Payment Services 273

Payment Services Finance Checkout Shopping 273

Retail Focus

APRIL 15, 2025

Small company owners must practice effective financial management to successfully navigate the intricacies of cash flow and attain sustainable development. Tools like Albert.com offer comprehensive budgeting, saving, and investing solutions for personal financial management, helping individuals achieve their financial goals.

Management 130

Management Payment Services Finance Accounting 130

Retail Focus

MARCH 13, 2025

Retailers are adopting advanced technologies to improve customer interactions, streamline operations, and stay competitive. Contactless and Frictionless Payments Long checkout lines have been a longstanding frustration for shoppers. To combat this, retailers are embracing contactless and frictionless payment solutions.

Payment Services 147

Payment Services Checkout Inventory Management Kiosk 147

Retail TouchPoints

FEBRUARY 25, 2025

Clean, validated address data is an essential business asset that drives a smoother customer experience, reduces operational costs and minimizes errors. This seamless data integration reduces costs and enhances customer service, supporting accurate, efficient order delivery.

Merchant Services 179

Merchant Services Payment Services Supply Chain Management Shipping 179

Retail Minded

MARCH 20, 2025

Thus, it highlights the urgent need for strong risk management strategies. To safeguard profits, protect customers, and maintain operational stability, retailers must proactively address these challenges with modern solutions. Learning about these threats is the first step in developing strong risk management strategies.

Merchant Services 94

Merchant Services Payment Services Management Shrinkage 94

Retail TouchPoints

FEBRUARY 26, 2025

Organized fraudsters use search and social media ads to deceive customers into clicking through to fake websites that steal their payment data, account login credentials or both. Once the order is approved, they call customer service to request a change to the delivery address so they can receive the stolen goods.

Payment Services 236

Payment Services Returns Accounting Shipping 236

Retail Focus

APRIL 8, 2025

Whether you are an individual retailer or a multinational concern, a hospital or a theme park, app technology has ushered in a new era of customer service in our digital age. These retail giants understand that an app is far more than a mere transaction platform. Apps are digital storefronts that never sleep.

Payment Services 130

Payment Services Inventory Management Consumer Customer Experience 130

Retail TouchPoints

NOVEMBER 14, 2024

Businesses today operate in a fast-moving cyber threat landscape. As digital operations become more complex and cybercriminals launch increasingly sophisticated phishing and malware attacks, data breaches have become common occurrences.

Payment Services 277

Payment Services Consumer Management Point of Sale 277

Small Biz Trends

JUNE 9, 2025

Late customer payments are creating significant financial strain for small business owners, according to a new survey from Gateway Commercial Finance. The report found that 64% of small business owners currently have invoices more than 90 days overdue, with the delays accounting for 11% of their annual revenue on average.

Payment Services 77

Payment Services Finance Accounting Planning 77

Retail TouchPoints

MARCH 31, 2023

And it’s increasingly clear that brands that embrace financial services within the customer journey are scoring highly on engagement scores. What’s more, the number of payment providers on the market has dramatically multiplied over the years, creating a vast and often confusing ecosystem. It’s reckoned that nearly 4.5

Payment Services 278

Payment Services Accounting Point of Sale Customer Experience 278

Inside Retail

JANUARY 3, 2023

With new applications on the horizon, AI is set to play an ever growing role in improving not only customer experience, but also store efficiency and operations. From warehouses to in-store customer service, robots are increasingly being used to streamline operations and improve efficiencies. Payment systems evolution.

Payment Services 290

Payment Services Shopping Checkout Kiosk 290

Retail TouchPoints

MAY 22, 2024

In an era when ecommerce is reshaping retail, platforms like Shopify have emerged as indispensable allies for businesses large and small. However, this expansion brings to light a critical issue for CFOs and finance teams: the intricate and often underestimated task of recognizing and booking revenue in the ecommerce domain.

Accounting 324

Accounting Payment Services Finance Shipping 324

Inside Retail

MAY 18, 2025

M&S suspended all online orders, affecting both clothing and homewares sales, which make up a significant portion of its revenue. In-store operations were also affected, with disruptions to contactless payments and shortages of staple items in some locations, resulting in customer dissatisfaction.

Payment Services 130

Payment Services ATS Fulfillment Supermarket 130

Inside Retail

APRIL 23, 2025

Automation and artificial intelligence (AI) are reshaping the core of how retail businesses forecast, manage risk, and drive profitability. Retail CFOs operate in an environment of constant pressure with increasingly complex supply chains, evolving regulatory demands, rising consumer expectations, and razor-thin margins.

Payment Services 147

Payment Services Finance Accounting Management 147

Retail Focus

APRIL 1, 2025

A cross-border approach, in contrast, allows brands to diversify their revenue streams. They want seamless experiencesfrom clear product information and localised payment options to transparent shipping costs and easy returns. Partnering with international couriers or fulfilment providers can make this more manageable.

Payment Services 130

Payment Services Shipping Returns Apparel 130

Retail TouchPoints

JULY 11, 2024

Ebay is working to better support its sellers with a revamped advertising experience as well as a new Business Cash Advance offering that gives sellers quick access to revenue-based loans. The new financing option, part of Ebay Seller Capital , is being offered in partnership with embedding finance platform Liberis. “As

Advertising 277

Advertising Payment Services Finance Promotions 277

Inside Retail

FEBRUARY 6, 2025

We get that running a business is a constant juggle, and managing cash flow can be tricky. For many Aussie small and medium business owners, the ideal scenario paying suppliers as late as possible while receiving immediate payment from customers simply isnt realistic.

Finance 130

Finance Management Payment Services Inventory Management 130