Inside Retail

MAY 13, 2025

AI is allowing you to personalise in such a way that vendors are able to use their promotional dollars more effectively, which means they give you more money. Were seeing assistant buyer and merchant jobs being done by AI. Meanwhile, a central component of Lane Crawfords loyalty proposition is its highly personalised customer service.

Merchant Services

Retail Dive

JULY 25, 2025

Walmart launched its customer-facing agent Sparky just a few months after launching a merchant agent called Wally. Walmart’s Marty super agent is intended to unify fragmented systems and provide users with support to manage catalogs, speed up campaign setup and more. households possible by the end of this year. or its subsidiaries.

Payment Services

Retail Dive

JUNE 30, 2025

The retailer also developed a merchandising and planning software system last year with software company Blue Yonder to streamline its inventory management capabilities. That builds on a 40% cut in fishing category SKUs and a 30% year over year decrease in vendors in Q4 2023.

Payment Services

Retail TouchPoints

DECEMBER 17, 2024

And Amazons cloud-division, Amazon Web Services, which has long offered technology it has built in-house for use by other companies, just released a white-label AI shopping assistant for retailers and other businesses. In the near future, you might assign an AI assistant like Siri to manage your grocery shopping.

Shopping

Retail Dive

JUNE 20, 2025

Management] continues to emphasize product newness, but our frequent channel checks suggest these efforts have not resonated broadly, with many new designs quickly hitting sales racks,” Konik said. The company has talked up “newness ” since at least March. © 2025 TechTarget, Inc. or its subsidiaries. All rights reserved.

Department Stores

Inside Retail

JUNE 12, 2025

These department stores have had a presence on Oxford Street for 116 and 161 years, respectively, and recently, they both underwent renovations to expand their offerings and services. Since then, metrics such as the small business confidence index and the purchasing managers’ index have dropped significantly.

ATS

Small Biz Trends

JUNE 12, 2025

User Engagement Excitement: Users are showing enthusiasm for these new features, reflecting a strong potential for increased community management and social media ROI as brands leverage user-generated content and strategic hashtags. These platforms have established comprehensive social media tools that promote brand awareness and engagement.

Social Commerce

Small Biz Trends

JULY 25, 2025

Understanding the Process: Familiarizing yourself with the recycling process—from collection to manufacturing—ensures clean and effective recycling efforts within your business. By making a conscious effort to recycle, you can help reduce waste and conserve natural resources, all while promoting a healthier planet.

Merchant Services

Retail TouchPoints

AUGUST 31, 2023

Amazon is bringing ‘Buy with Prime’ capabilities to Shopify merchants via a new app integration. Now, the new app is empowering Shopify merchants to offer this seamless payment experience to their customers. The app is rolling out as invite-only to select Shopify merchants and will be available to all U.S.-based

Merchant Services

Inside Retail

JUNE 9, 2021

A year on from the introduction of payment platform Flypay to Coles Liquor websites, including Liquorland, Vintage Cellars and First Choice Liquor, the digital wallet has now been expanded to grocery shoppers through Coles Online. Coles isn’t the only retailer investing in payments technology. Exciting time’.

Payment Services

Retail TouchPoints

MAY 24, 2024

Up to 60% of merchants say reducing friction between in-store and online is a top priority. To create a competitive experience, the back end of a merchant’s in-store and online business needs to be unified, ultimately creating a front-end experience that is consistent and cohesive.

Merchant Services

Retail TouchPoints

MAY 31, 2023

As a business owner, negative reviews on your product or service can be distressing and damage your reputation and revenue, regardless of whether you are a beginner or an experienced entrepreneur with multiple exits. It also provides an opportunity to obtain additional feedback and improve your business processes. Offer a solution.

Merchant Services

Retail TouchPoints

JULY 8, 2022

The good news is that since its global popularization in 2020, Buy Now Pay Later (BNPL) has become a real game-changer for merchants looking to boost their business. For shoppers, BNPL is a seamless payment method that helps break up their purchases into several installments, bringing more cash flow and budgeting flexibility.

Merchant Services

Retail TouchPoints

JULY 23, 2024

But times have changed — both customers and merchants can now choose from a range of same-day delivery offerings in addition to traditional mail carriers. With the fdx platform, we’re combining our global network with the power of AI and machine learning to turn insights into real-time intelligence for FedEx merchants.

Merchant Services

Retail TouchPoints

SEPTEMBER 12, 2023

TikTok Shop will now bring shoppable videos and livestreams directly to For You feeds across the country, and give brands, merchants and creators the tools to sell directly through shoppable content on the TikTok app.” and managed by the U.S. Digital Service (USDS). reads the company announcement. user data is stored in the U.S.

Merchant Services

Retail TouchPoints

FEBRUARY 3, 2023

Supply chain issues, inflation and other economic headwinds that resulted from the COVID-19 pandemic and the Russian invasion of Ukraine are still present for merchants. Have a simple checkout process. Simple and easy checkout processes are needed to seal the deal. Make customer service a priority. Be mobile-friendly.

Merchant Services

Retail TouchPoints

JULY 7, 2020

And Nike maintained top-of-mind focus amidst lockdown in China by promoting its workout app, resulting in an 80% increase in use and a 30% increase in online sales. As we move forward, these capabilities are critical for all retailers: Accept Contactless Payments. Traditionally, U.S. And contactless is not limited to the point of sale.

Merchant Services

Retail TouchPoints

OCTOBER 19, 2022

As economic pressures and living costs surge, more people than ever are considering using point-of-service (POS) finance — such as buy now, pay later and installment loans — to manage their cashflow. It is in nobody’s interest to onboard financially delinquent customers or customers with affordability problems.

Merchant Services

Retail TouchPoints

MARCH 29, 2023

Pay Later — which will let users split purchases into four payments spread over six weeks with no interest and no fees — is now available for some randomly selected Apple Wallet users in the U.S., Source: Apple Users will be able to access, track, manage and repay their Apple Pay Later loans all within the Apple Wallet.

Merchant Services

Retail TouchPoints

JANUARY 20, 2022

The invitation to Indian retailers will initially include only a select number of participants, adding to existing merchants including Delphi Leather India , Mahi Exports , Touchstone Gems & Jewelry and Welspun. A dedicated Cross Border Trade team has been set up in India to help sellers onboard and grow on the platform.

Merchant Services

Retail TouchPoints

OCTOBER 2, 2020

As the company’s chief merchant, he has been responsible for all store and online merchandising departments, merchandising strategy, services and vendor management, marketing and in-store environment. The home improvement retailer also announced additional senior leadership promotions.

Promotions

Inside Retail

FEBRUARY 4, 2024

Consumers will be even more selective, payment flexibility and innovation will be vital, and new tools to boost online security will gain momentum. Using promotional codes, cashback offers and rewards and spending more time researching before buying were similarly set to remain persistent trends.

Merchant Services

Retail TouchPoints

OCTOBER 14, 2020

The 2020 RIA program garnered more than 130 nominations, with this year’s 10 winners representing a diverse variety of retail and CPG brands, spanning a myriad of categories from machine learning and personalization to marketing, sustainability innovation, crisis management and more.

Merchant Services

Retail TouchPoints

MAY 31, 2022

There are an almost infinite number of answers, but the long and the short of it is that 5G will enable merchants to perform intricate digital tasks faster and on a much larger scale. “5G This often goes hand-in-hand with cloud computing (data processing that happens in the cloud as opposed to servers on site). “5G

Merchant Services

Retail TouchPoints

JUNE 15, 2022

based online sellers” are reportedly participating in the beta test of Buy Direct, but a source told Business Insider that Microsoft hopes the service will drive $25 million in gross merchandising value (GMV) by fiscal 2023, which ends June 30, 2023. At the moment a “ couple hundred U.S.-based

Merchant Services

Retail TouchPoints

SEPTEMBER 2, 2022

If you want to slowly test a new market and aren’t quite ready to invest in customer service operations and last mile logistics, consider the value of partnering with adjacent retailers and marketplaces, which are primed for launching new brands. “When reaching out, use the right channels to foster a positive customer experience.

Merchant Services

Retail TouchPoints

APRIL 27, 2023

Beginning on June 5, 2023, onboarding of any new Shops in the U.S. via both Meta’s Commerce Manager and Shopify will only be allowed if checkout on Facebook and Instagram is enabled. On August 10, 2023, this restriction will be extended to newly onboarded shops from all other platform partners. Outside of the U.S.

Merchant Services

Retail TouchPoints

MARCH 17, 2022

Walmart is promoting a range of employee benefits and touting advancement opportunities as it works to fill more than 50,000 U.S. Walmart has open positions across multiple segments of the company, including merchants, marketers, pharmacists, optometrists, software engineers, data scientists, distribution, store and club managers.

Merchant Services

Retail TouchPoints

APRIL 29, 2022

On average, it costs $33, or 66%, of the price of a $50 item for retailers to process a return, up from 59% last year, Optoro estimates. . Worst of all, for all the added costs retailers take on to fulfill returns, shoppers still are unhappy after going through a hassle-filled reverse logistics process. during the returns process.

Returns

Retail TouchPoints

JULY 21, 2022

has promoted Deniz Anders to SVP and Chief Marketing Officer, and appointed DICK’s Sporting Goods senior executive Nina Barjesteh to the role of President of Nordstrom Product Group. Anders’ promotion follows the retirement of Scott Meden, which was announced earlier in 2022. Nordstrom, Inc.

Marketing

Retail TouchPoints

OCTOBER 4, 2021

Flexible Payments Will Gain Further Ground. Flexible payments are continuing to gain steam, particularly among younger generations. A survey by Klarna found that 75% of Gen Z, 76% of millennials and 60% of Gen X are looking for more flexible payment options. Retailers Will Continue Pushing Earlier Promotions ….

Merchant Services

Retail TouchPoints

AUGUST 5, 2022

Online fraud cost digital commerce merchants $27 billion in 2021 , so it’s no surprise that retailers have redoubled their focus on eliminating these threats. With marketing and advertising costs, discounts, promotions, free shipping, fast deliveries and high returns, leaving money on the digital commerce table isn’t an option.

Merchant Services

Retail TouchPoints

MAY 8, 2023

And how are you giving them a value-added product or service for being loyal to you? Being able to get a promotion saying, “Here’s 10% off if you book your next trip with us,” and the offer is only good for two hours — the ability to do that quickly, and in the moment, in the chat, is very important. What are you doing to nurture them?

Merchant Services

Retail TouchPoints

NOVEMBER 11, 2020

Brick-and-mortar stores quickly set up online shops, and organizations offered new services such as online checkout, payout or purchasing options. This is a crucial process, as it identifies gaps that could be harmful to both the business and customers. For others, risks were invited in via third parties.

Merchant Services

Retail TouchPoints

MARCH 11, 2022

Twitter Lets Merchants Create In-App ‘Shops’. Twitter is testing a new free feature called “Shops” that allows merchants to showcase up to 50 products on their own in-app shop. The offering expands on Twitter’s existing Shop Module , which lets merchants display up to five products directly on their profile.

Social Commerce

Retail TouchPoints

OCTOBER 6, 2022

The Retail TouchPoints 2022 Retail Strategy & Planning (#RSP22) webinar series, now available on-demand, offered a wealth of tips and best practices across critical areas including pricing, location-based technology, inventory management and marketplaces. Mastercard Spending Data Reveals 4 Key Takeaways for Holiday 2022.

Merchant Services

Retail TouchPoints

JANUARY 3, 2023

This was especially evident on Black Friday, when many merchants offered steep markdowns to compete. Web and API Scraping Web and API scraping are often used by competitors to undercut retailers’ pricing and promotions. Fake Account Creation Bots can create fake accounts at scale which are then used to abuse retail promotions.

Merchant Services