article thumbnail

Harsh Returns Policies Push Retailers to Plan for New Types of Returns Fraud

Retail TouchPoints

Retailers understandably want to create strict returns policies to reduce instances of fraudulent or abusive claims. At the same time, a rigid strategy like no receipt, no returns can sour loyal customers as well as drive fraudsters toward new criminal tactics, forcing loss prevention teams to continually change strategies.

Returns 162
article thumbnail

Smash-and-Grab Is Only One Part of a Retailer’s Loss Prevention Story

Retail TouchPoints

Yet despite the growing frequency of ORC, retailers would be remiss to focus their loss prevention efforts solely on these brazen, smash-and-grab scenarios. In fact, according to the 2023 National Retail Security Survey conducted by NRF, Appriss Retail and the Loss Prevention Research Council, 68.8% Similarly, 57.8%

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Newmine Helps Retailers Understand and Correct the ‘Why’ of Returns

Retail TouchPoints

Newmine aims to help retailers analyze sales and returns through its Chief Returns Officer platform in order to become better informed about customer actions. The AI- and natural language processing-powered software was designed to determine the root cause of returns upstream, from planning, design and marketing to customer delivery.

Returns 277
article thumbnail

Federal Policies, AI and Supporting Law Enforcement: Retailers Fight Back Against ORC

Retail TouchPoints

billion in losses, up from $93.9 billion in 2021, according to a retail security report from the National Retail Federation (NRF) and the Loss Prevention Research Council (LPRC). Retailers and their loss prevention teams can’t tackle the problem alone. In 2022, shrink caused retailers $112.1

article thumbnail

Loss Prevention & Fraud Detection in Retail

Cisco Retail

Most retailers attribute 50-60% of losses to associate actions. Increasingly, Organized Retail Crime (ORC) and Cybercrime rank at the top of the list of Loss Prevention (LP) concerns, along with associate fraud and returns fraud. Shrinkage means the retailer has less physical inventory than their system reflects.

article thumbnail

Turn Your Store Associates into Superheroes with These Four POS Capabilities

Retail TouchPoints

And process returns of stuff people don’t want! Follow evolving protocols as they relate to loss prevention. . — the fulfillment scenarios really are endless. And don’t forget that they need to sell stuff! They likely need to host events, too, since store events are all the rage. Keep the stores tidy. Personalize the experience.

article thumbnail

How retailers can combat shrink and create an enjoyable shopping experience

Inside Retail

The result is costing retailers billions in stock loss each year. The FoxTag is a revolutionary loss prevention system that empowers retailers to take back control. With over two decades experience working with retailers, Vitag is a leading supplier of loss prevention solutions for the Australian and New Zealand retail industry.