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Smash-and-Grab Is Only One Part of a Retailer’s Loss Prevention Story

Retail TouchPoints

Yet despite the growing frequency of ORC, retailers would be remiss to focus their loss prevention efforts solely on these brazen, smash-and-grab scenarios. In fact, according to the 2023 National Retail Security Survey conducted by NRF, Appriss Retail and the Loss Prevention Research Council, 68.8% Similarly, 57.8%

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6 Trends Driving Store Design Innovation in 2024

Retail TouchPoints

For example, they need to support omnichannel services like BOPIS, ship-from-store and seamless returns. Are consumers returning products less often? Everyday items are behind locked plexiglass, but technology will become a key driver of loss prevention efforts. Did you open up the lifetime value of an existing customer?

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Facilities Management CEO: ‘Cleanliness Will Be Looked At In An Entirely Different Lens’

Retail TouchPoints

Consumers and employees returning to reopened stores will be looking for positive proof that these locations are safe, and that shopper journeys have been redesigned to be as “touchless” as possible. Some stores were literally in flames, and there were loss prevention issues at others.

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Customer Behavior in Retail

Cisco Retail

The people counters at the entrance are notoriously inaccurate and the only other reliable point of contact is frequently at the Point of Sale (POS). Do they pick up an item, consider it and return it to the shelf? The same is not true of physical stores. Very little other information is available.

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Mobile technology – serving both sides of the retail coin

365 Retail

This approach also supports stock accuracy and loss prevention, as mobile point-of-sale technology automates inventory management. Employees can also easily access inventory data on a mobile device, quickly checking the availability of an out-of-stock item and arranging shipment to the customer. .

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Loss Prevention & Fraud Detection in Retail

Cisco Retail

Most retailers attribute 50-60% of losses to associate actions. Increasingly, Organized Retail Crime (ORC) and Cybercrime rank at the top of the list of Loss Prevention (LP) concerns, along with associate fraud and returns fraud. Addressing Areas of Shrink at the Point-of-Sale (POS).

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Stop out of stocks denting your profits this holiday season

I Vend

Retail technology can streamline inventory management by enabling retailers to accurately track goods from delivery to sale through to returns. Effective inventory management leads to lower overall inventory costs, fewer lost sales due to stock-outs, and greater customer satisfaction – and ultimately more profit.