Retail TouchPoints

APRIL 29, 2022

Ecommerce returns are the new reality for retailers, but their rapid rise doesn’t have to crush conversion rates and profitability. Consider how returns are central to the customer experience and can create a competitive advantage, differentiate a brand and increase customer lifetime value. Turn Returns Upside Down.

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Returns Merchant Services Drop-Shipping Shipping 289

Retail TouchPoints

MARCH 24, 2022

Ask any retailer or consumer and they’ll agree on this point: ecommerce returns are a problem — albeit for diametrically opposed reasons. Meanwhile, more than three in four (78%) consumers say they’ve had an inconvenient online returns experience recently, per Pitney Bowes latest BOXpoll survey. consumers love the USPS.

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Returns Drop-Shipping Merchant Services Shipping 309

Retail TouchPoints

DECEMBER 10, 2021

The pandemic has been a challenging time for shopping centers, and even as vaccination rates climb and shoppers return to old habits, retailers are finding that many of their shopping preferences have permanently shifted. believe open air shopping centers with the right mix of retailers are more important than ever before.

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Retail TouchPoints

MARCH 28, 2022

Ulta Beauty is partnering with Happy Returns to add Return Bar services to 1,300 brick-and-mortar locations. Through this partnership, Ulta and Happy Returns will increase the total number of Return Bar locations to more than 5,000 by the end of 2022.

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Merchant Services Returns Drop-Shipping Checkout 203

Retail Bound

APRIL 13, 2024

One of the topics that consistently comes up in the retail world is the logistics of shipping. From the manufacturers to the distributors, to your retail store – there are many factors and unexpected costs to consider during the shipping process that can be often overlooked. Choose a model that can scale with your growth trajectory.

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Drop-Shipping Shipping Merchant Services Payment Services 98

Retail TouchPoints

MARCH 14, 2024

Back in the 1950’s his grandfather, Stanley Whitman, decided to open a luxury shopping mall in Florida that would rival Manhattan’s Fifth Avenue. Taking advantage of the balmy Florida weather, Bal Harbour Shops pioneered the idea of an open-air shopping mall. Matthew Whitman Lazenby and his family have never dreamed small.

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Shopping Consumer Drop-Shipping Shipping 277

Retail TouchPoints

MAY 27, 2024

On-the-go shoppers expect to be able to solve most of their shopping problems on their phones, so access and convenience should be a given. Revisit return policies to ensure they are customer-centric and accessible for shoppers, including time to return orders and choice of locations. Don’t underestimate the human factor.

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Retail Focus

MAY 29, 2024

Retail is changing, and experiential shopping is at the heart of this transformation. Unlike traditional shopping, which focuses on buying products, experiential shopping is all about creating memorable, engaging experiences for customers. Secondly, experiential shopping emphasises personalisation.

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Retail TouchPoints

SEPTEMBER 3, 2020

Returns are a cost of doing business for any retailer. In the wake of COVID-19, returns are receiving serious (and necessary) attention for several key reasons: Retailers are spending more processing returns in stores. For retailers struggling to avoid bankruptcy or emerge from it, a growing returns quagmire could be deadly.

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Inside Retail

MAY 23, 2024

Today, customers aren’t choosing between shopping online or in-store; 75 per cent of consumers rely on both physical and digital touchpoints throughout their buying journey. Shoppers expect both in-person and online options, faster delivery, real-time tracking notifications, and simpler returns. Key takeaways 1.

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Drop-Shipping Returns Shipping Customer Retention 147

Retail TouchPoints

OCTOBER 16, 2020

Free shipping days are behind us. According to a survey, almost 84% of a company’s existing customers state that they won’t return to the brand after one poor delivery experience. According to a survey, almost 84% of a company’s existing customers state that they won’t return to the brand after one poor delivery experience.

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Shipping Merchant Services Fulfillment Checkout 276

Retail TouchPoints

SEPTEMBER 15, 2020

With record-setting online sales looming on the horizon for the holiday season, retailers also are bracing for an onslaught of online returns. Those retailers selling primarily or exclusively online are expecting a corresponding hike in the volume of returns, but not much difference in the return rates they have become accustomed to.

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Inside Retail

APRIL 30, 2024

Team Global Express e-Care is the carrier’s new direct-to-consumer shipping solution, partnering with e-commerce retailers to enable confidence, choice and control. Will this store deliver to my location? Or if I need to return it? Control from end to end Delivery should be the least stressful part of online shopping.

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Shipping Customer Experience Checkout Returns 147

Inside Retail

MAY 16, 2023

Target US is making shopping easier for customers with the option to make product returns right from their cars at no extra cost. The new returns service is already available at over 500 stores across the US and is expected to reach all 2000 Target locations in the next few months. she questioned.

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Returns Drop-Shipping Customer Experience Shipping 130

Retail TouchPoints

SEPTEMBER 22, 2023

Meanwhile, consumers return to brick-and-mortar stores and seek omnichannel experiences. Great Omnichannel Experiences Win Customers Consumers expect great omnichannel experiences — from fast shipping to buy online, pick up in-store (BOPIS): 83% of consumers search elsewhere if they can’t find fast shipping options.

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Shipping Wholesale Fulfillment Consumer 244

Retail TouchPoints

APRIL 8, 2022

“Google’s broader company mission is to make the world’s information available and useful for everybody,” said Matt Madrigal, VP and General Manager of Merchant Shopping at Google in an interview with Retail TouchPoints. Our role is really to just facilitate that connection.”. This isn’t altruism on Google’s part though.

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Inside Retail

JANUARY 25, 2022

Although Omicron may have dampened New Year spending, ABS figures show the end of coronavirus lockdowns, Black Friday sales and early Christmas shopping led to record retail spending in November. . However, of those sales, it’s predicted on average 30 per cent of those products bought online will be returned. . Embrace Digital Returns.

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Retail TouchPoints

DECEMBER 22, 2023

Making In-Store Shopping More Convenient with Endless Aisles Consumers are already familiar with QR codes — they scan QR codes to access restaurant menus, enter contests, contact support, redeem rewards and so much more. Endless aisles also build trust and loyalty through an all-around improved shopping experience.

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Small Biz Trends

DECEMBER 2, 2021

What happens when a customer returns an item they’ve purchased? Maybe the store will offer credit, or just maybe they will refuse the return entirely. If the store has a return policy, then the terms of any returns or exchanges are laid out clearly in advance, eliminating questions in the minds of customers and staff.

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Retail TouchPoints

JUNE 10, 2020

Consumer-friendly and flexible return policies can be the difference between getting a new customer and losing a sale. According to proprietary research conducted by Forter, 23% of shoppers will abandon their carts if returns options are poor. Returns Abuse And Customer Expectations. This is amplified in some industries.

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Returns Merchant Services Drop-Shipping Accessories 150

Retail TouchPoints

SEPTEMBER 29, 2023

The iconic brand also will expand to cruise ship and airport venues, with its first airport store scheduled to debut at Dallas/Fort Worth International Airport in November 2023 via a partnership with Duty Free Americas. Toys ‘R’ Us marked its initial return to U.S. beginning next year in a partnership with Go! Retail Group.

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Planning Specialty Retailers Shipping Returns 277

Retail TouchPoints

APRIL 27, 2023

However, one sustainable investment management firm’s data indicates that ecommerce can generate 17% less greenhouse gas emissions than brick and mortar retail shopping, and other studies report similar ecommerce advantages. Smarter Shipping Options Transport is a large component of the ecommerce footprint.

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Retail TouchPoints

APRIL 27, 2021

The hub will be a model for other Tanger Outlet locations in the future. The Fillogic tech-enabled facility will offer a variety of shipping services, including same-day delivery for local residents and one-stop shopping that will allow customers to conveniently drop online returns on-site.

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Retail TouchPoints

SEPTEMBER 12, 2022

But it was the stress Barbora Samieian felt while shopping for furniture after the birth of her first child that made her think there was an opportunity to completely rethink furniture design and merchandising. In fact, Sundays offers free shipping for every piece of furniture delivered, as well as free white-glove service. “We

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Retail TouchPoints

NOVEMBER 1, 2023

Just in the time for the holiday shopping season, Google is debuting new features to help merchants capture consumers’ attention in search results, including a small business “tag,” generative AI tools for product imagery and a more detailed business information module in search results.

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Merchant Services Advertising Shipping Shopping 220

Retail TouchPoints

JUNE 9, 2023

Consumers are becoming increasingly mindful about sustainability when it comes to shopping habits, and luxury retail is responding by investing in sustainable initiatives that will protect the environment while still allowing them to continue delivering luxurious items.

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Retail TouchPoints

MAY 27, 2021

Does anyone actually like returns? Ecommerce retailers are looking for ways to minimize the bottom line impact of returns — some even forgoing recovering the product to save on shipping costs. A dislike of returns may be one of the most unifying sentiments in our culture today.

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Retail TouchPoints

JANUARY 26, 2021

Online shopping became a refuge, not because of overwhelming convenience, but because contactless commerce was necessary. One in four consumers are shopping more with small brands. Even more astounding, one in four consumers (and 48% of Gen Z) said they are shopping online because they were bored with nothing else to do.

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Consumer Drop-Shipping Shipping Returns 311

Retail TouchPoints

JULY 15, 2022

The pandemic threatened the livelihood of brick-and-mortar retailers, especially those with a strong presence in shopping malls. Within four weeks, all 400 Build-A-Bear stores had these more sophisticated ship-from-store capabilities, which allowed the retailer to deliver its plush products to consumers quickly and easily.

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Fulfillment Shipping Inventory Management Location 283

Inside Retail

AUGUST 29, 2023

The business realised that achieving a return to the pre-Covid era trading and profitability “required taking a leap forward rather than taking a step back”. This $33 million turnaround is not simply a result of customers returning to in-store shopping post the pandemic.” million items shipped. .”

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Rangeme

OCTOBER 4, 2022

It’s no longer breaking news that customers want multiple ways to shop. In other words, we want our cake and we want to eat it too, but we also want to know exactly where we can locally buy the cake (preferably with multiple retailers listed so we can choose our favorite bakery and have a curbside or ship-to-home option available).

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Retail TouchPoints

OCTOBER 12, 2020

On one hand, personal safety and security are still top-of-mind for consumers, driving changes in everything from online shopping to brick-and-mortar store layouts and delivery models. While they often produce higher revenues and improved profit margins, they also represent risk in the form of unsold inventory and expensive returns.

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Consumer Merchant Services Payment Services Shopping 163

Inside Retail

FEBRUARY 6, 2023

In today’s fast-paced world, convenience is the key in retail, which includes giving customers the option to shop online, collect, and return their orders in-store. Returns are an important part of the customer journey. The research found that 54 per cent prefer in-person drop-off at a designated retail location.

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Retail Bound

DECEMBER 13, 2021

Ecommerce sales increased significantly into 2021 as more people shifted from physical stores to online shopping. The business reaches its peak during the holiday season and when the shipping rush is over, there is a bulk in holiday returns. Improve the Return Process. Manage Inventory Accuracy. Authenticate Your Metrics.

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Fulfillment Shipping Inventory Management Returns 52

Retail TouchPoints

OCTOBER 6, 2022

The 150,000 new positions will include full-time, seasonal and part-time roles across a range of jobs, including stowing, picking, packing, sorting, shipping orders and more. Amazon’s operations employees are paid, on average, approximately $19 per hour based on position and location. Jobs are available across the U.S.,

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Retail TouchPoints

NOVEMBER 30, 2022

Amid planning for new locations in other areas of New York and Washington, D.C., Katie Twidwell: We’ve heard that while customers have become much more accustomed to shopping online, they’re craving the opportunity to see, feel, and experience our clothes in person as a part of their purchasing experience.

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Retail TouchPoints

MARCH 2, 2021

It was the kind of “-geddon” that could be seen coming from a mile away — a perfect storm combining an ecommerce boom; retailers, fulfillment centers and shipping providers that were already stretched thin by a global pandemic; and the historically hectic holiday season looming. More Online Sales Means More Returns.

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Returns Merchant Services Drop-Shipping Consumer 280