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How grocers can overcome operational hurdles of kiosks

Retail Customer Experience

Self-service kiosks are taking the grocery industry by storm, but that’s only when stores prepare their teams and budget.

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Common Self-Service Kiosk Questions

Frank Mayer

Editor’s Note : This blog post has been recently updated to reflect the most current industry news. Self-service kiosks continue to rise in popularity as a powerful tool benefitting businesses and their customer experience strategies. Below, we’ve compiled a list of the most common self-service kiosk questions and their answers.

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5 Common Types of Self-Service Kiosks

Frank Mayer

Chances are you’ve seen self-service kiosks, whether ordering at a restaurant, finding your way around the airport, or checking out at the grocery store. And while it was already gaining traction before 2020, the need for social distancing during the pandemic helped push self-service kiosks from convenient to essential.

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How Self-Service Can Shape the Future of Grocery

Frank Mayer

Editor’s Note: This blog post was originally published in August 2019 and has been recently updated to reflect the most current industry news. 2020 proved to be a dichotomy for the grocery industry. Grocery stores can take advantage of the kiosk’s idle screen to promote weekly specials or rewards.

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Despite Recent Bad Press, Self-Checkout is Here to Stay. Here’s Why.

Retail TouchPoints

One self-checkout kiosk can run as much as $30,000 to install, and a study by the Food Industry Association found that 96% of the food industry retailers it surveyed offer self-checkout — meaning that self-checkout is unlikely to disappear from stores anytime soon. Another key truth is the small factor of sunk costs.

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The Future of Shopping: What to Expect in 2032

Retail TouchPoints

Over the last two years, the retail industry evolved faster than we could’ve imagined. Here’s what we can expect by 2032: Ecommerce will be your main shopping channel: Expect to shop digitally-only for most of your clothes, groceries and other shopping needs.

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Hy-Vee opens reimagined store in Nebraska

Mass Relators

The new store has a totally totally reimagined layout, according to the company, which notes that the grocery store in Gretna, Neb., is accompanied by a 6,300-square-foot Aisles Online grocery delivery and pickup service and a 4,250-square-foot Hy-Vee Fast & Fresh convenience store. — Hy-Vee Inc.

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