Retail TouchPoints

JANUARY 27, 2023

If you’re hearing the word “headless,” your customer’s online experience has room for improvement and could be limited by your current ecommerce platform’s capabilities. These limitations can apply to any significant platform depending on your needs: Shopify, Adobe, Salesforce, etc. How Does Headless Work?

Planning 241

Planning Promotions Management Returns 241

Wiser

MARCH 20, 2023

Data is one of the hottest commodities in the business world. For retailers, this is especially true when it comes to pricing data. Having thorough, up-to-date intel can set one brand apart from the rest and allow them to make important decisions that get a leg up on the competition. So, how do these compare?

Location 158

Location Retail Marketing Planning Marketing 158

Retail TouchPoints

JUNE 8, 2023

After more than a year of hype (followed by hype fatigue), experts and practitioners are split on whether the metaverse and Web3 will have a meaningful impact on the retail industry. The D2 Summit: Retail Edition is a co-located conference at the Retail Innovation Conference & Expo , which is taking place June 13-15, 2023 in Chicago.

Consumer 242

Consumer Customer Experience Planning Location 242

Inside Retail

MARCH 19, 2024

Founded in Melbourne in 1948, men’s tailoring business Peter Jackson has entered a new phase of growth with three new stores opened so far this year and six more confirmed to open by the end of 2024, as well as a digital relaunch that is already underway. Data will shape how we fill out the shops moving forward.

Customer Experience 243

Customer Experience Boutique Marketing Shipping 243

Retail Focus

DECEMBER 3, 2023

Take the recent meeting between Prime Minister Rishi Sunak and tech billionaire Elon Musk; AI was the focal point of the conversation, with Musk warning AI will lead to the eradication of some jobs. While we may be some way off robots manning the tills, there are certainly elements of AI beginning to creep into retail.

Advertising 147

Advertising Shopping Promotions Checkout 147

Retail TouchPoints

JULY 11, 2023

Similar to the games NFL players compete in each week of the season, retail is hypercompetitive and ever-changing. Football fans expect an exciting competition and amazing experiences if they visit the stadium, just as retail customers expect personalized experiences and quality products.

Payment Services 180

Payment Services Inventory Management Consumer Returns 180

Retail TouchPoints

MAY 16, 2022

The key to a consumer’s heart involves much more than offering convenience or an appealing product assortment, according to Retail Innovation Conference and Expo keynote speaker Ken Hughes. To really reach today’s customers, retailers need to create loving relationships with them. Leveraging the Language of Love in Retail.

Consumer 252

Consumer Customer Experience Fulfillment Returns 252

Wiser

AUGUST 28, 2023

A well-curated retail assortment bridges the gap between customer preferences and demand for the products offered, ensuring that each item in your inventory adds value to the customer and your business. Understand the demographics, psychographics, and buying behavior of your potential customers.

Target Market 146

Target Market Fast Fashion Marketing Inventory Management 146

Retail TouchPoints

MAY 8, 2023

If you were drawing a trends graph, it would show a massive spike in everything digital and online during COVID that plummeted post-pandemic and then renormalized,” said Michael Affronti, the recently appointed GM of Commerce Cloud at Salesforce in an interview with Retail TouchPoints. “If

Merchant Services 226

Merchant Services Payment Services Consumer Outdoor 226

Retail TouchPoints

OCTOBER 26, 2021

Customer experience personalization is at a turning point. Consumers have come to expect personalized online experiences, but many companies still think of personalization as aspirational, something that they can focus on later. The time to start or improve your personalization program is now, and it begins with a clear roadmap.

Customer Experience 207

Customer Experience Marketing Planning Consumer 207

Retail TouchPoints

FEBRUARY 9, 2022

Online retailers and brick-and-mortar stores are having a tough time keeping up with the ever-growing digital market and the audience characteristics that are developing with it. However, if customer service is excellent, 78% of consumers will do business with a company again, even after a mistake.

Shopping 237

Shopping Payment Services Visual Merchandising Customer Experience 237

Retail TouchPoints

AUGUST 28, 2020

The convergence of a pandemic, economic turmoil and a heated presidential election can make it difficult to look beyond the here and now, but shoppers nevertheless expect retailers to have a long-term vision. That’s looking in the rearview mirror, because your customers are miles ahead of you.

Shopping 334

Shopping Customer Experience Planning Consumer 334

Inside Retail

FEBRUARY 19, 2024

Many founders can relate to the phrase “necessity is the mother of invention”. We spoke with her about coming up with the concept and how to stand out in the increasingly competitive wellness space. Inside Retail : How did you come up with the concept for Elix Healing?

Retail Marketing 130

Retail Marketing ATS Planning Management 130

Inside Retail

JUNE 22, 2023

Australia is currently in the midst of a “retail recession” with real retail turnover experiencing a decline over two consecutive quarters. According to Australian Bureau of Statistics data, spending fell by 0.6 But what are the implications of a retail recession, and just how damaging will it be for retailers and consumers?

Customer Retention 246

Customer Retention Consumer Accessories Marketing 246

Retail TouchPoints

DECEMBER 21, 2020

Retail businesses have faced myriad challenges in 2020. Even so, online sales aren’t always enough to keep brick-and-mortar retailers out of bankruptcy. To future-proof your business, you need to think beyond social distancing precautions and reimagine the customer experience from the ground up.

Visual Merchandising 312

Visual Merchandising Customer Experience Location Management 312

Retail TouchPoints

JULY 22, 2021

The retail industry is widely accepted as one of the leading economic indicators. Lately, the retail sector was shaken by the COVID-19 pandemic. This situation has forced retailers worldwide to adapt to a slew of new consumer demands while juggling a precarious supply chain. The lingering impact of COVID-19. Cyber threats.

Payment Services 305

Payment Services Consumer Customer Experience Accounting 305

Inside Retail

NOVEMBER 16, 2023

As the annual Black Friday Cyber Monday (BFCM) shopping season nears, it’s not too late to review strategies to optimise sales during this key annual retail festival. Enter Klaviyo – an intelligent marketing automation platform with the tools to help retailers optimise their BFCM success. But for those who have not — it’s not too late!

Promotions 130

Promotions Planning Checkout Shopping 130

Retail TouchPoints

FEBRUARY 16, 2023

Retail and hospitality industries were hit particularly hard. The retail industry had to reimagine ways to reach customers that sparked a digital transformation. The retail industry had to reimagine ways to reach customers that sparked a digital transformation. It has been estimated that U.S.

Payment Services 224

Payment Services Shopping Checkout Customer Experience 224

Retail TouchPoints

JANUARY 7, 2022

Indeed, the events of the last two years have made returns — previously accepted by many retailers as simply a cost of doing business — a key area of focus. Returns, unlike port backlogs and factory closures, are something that retailers can (at least to some extent) control.

Returns 254

Returns Apparel Fashion Supply Chain Management 254

Inside Retail

NOVEMBER 27, 2023

While Australian retail’s annual peak season may have dawned, “a perfect storm of challenges” has created an extremely difficult time for retailers who are facing higher overheads and falling spending as consumers adapt to the cost of living crisis. It is important to remember that crises drive innovation,” he told Inside Retail.

Returns 130

Returns Customer Experience Consumer Marketing 130

Inside Retail

FEBRUARY 27, 2023

For retailers closely watching consumer confidence levels and spending trends, getting an accurate reading about what lies ahead can be challenging. It matters not just to gauge demand levels but to understand customer mindsets and the operational responses required to remain competitive. This was followed by a 21.3

Merchant Services 130

Merchant Services Payment Services Specialty Retailers Accounting 130

Inside Retail

NOVEMBER 21, 2023

Many retailers perceive email and SMS marketing as merely a means to create sales opportunities or build brand awareness. But smart retailers know that creating memorable, personalised interactions can foster long-term customer loyalty by building genuine engaged relationships with customers.

Apparel 130

Apparel Marketing Promotions Management 130

Inside Retail

MAY 3, 2022

In response, a growing group of startups and established logistics firms has created a multi-billion dollar industry applying the latest technology to help businesses minimize the disruption. Over the last two years a series of unexpected events has scrambled global supply chains.

Shipping 246

Shipping Management Marketing ATS 246

Retail TouchPoints

SEPTEMBER 12, 2022

Anyone who has purchased furniture for their office, apartment or home would agree it can be a long, arduous process. Once you’ve gone through the time and effort to measure the space, compare and select the pieces you need, you often have to wait weeks, even months, for them to arrive at your doorstep.

Shopping 244

Shopping Customer Experience Shipping Consumer 244

Retail TouchPoints

FEBRUARY 2, 2022

Fishing is one of the world’s most popular hobbies, and if you’re a fishing enthusiast (or know one) then you know how passionate practitioners of the sport can be. It’s a prime example of the growing arena of community commerce — ecommerce ecosystems that cater to groups of like-minded individuals.

Shipping 233

Shipping Fulfillment Planning Consumer 233

Wiser

JANUARY 25, 2022

There are two broad types of retail product placement: at the shelf level and at the store level. We’ve gone deeper on shelf-level product placement (does “eye level is buy level” ring a bell?) Of course, there’s a limit to how much a brand can influence product placement.

Checkout 144

Checkout Visual Merchandising Apparel Shopping 144

CJ Retail Solutions

FEBRUARY 14, 2024

Introduction: In the world of retail, success isn’t just about having a great product—it’s about how you present it. That’s where retail merchandising comes in. It’s the art and science of arranging products in a way that maximises sales and creates an enticing shopping experience for customers.

Store Layout 52

Store Layout Inventory Turnover Boutique Promotions 52

Retail Bound

JANUARY 16, 2024

Are you a product manufacturer looking to expand your market and increase sales? If so, then selling to major retailers may be the perfect avenue for achieving these goals. Here are seven reasons why you should consider selling your products to major retailers. #1

Target Market 52

Target Market Marketing Promotions ATS 52

Retail TouchPoints

SEPTEMBER 3, 2020

Returns are a cost of doing business for any retailer. retailers last year, they haven’t always been a strategic focus. In the wake of COVID-19, returns are receiving serious (and necessary) attention for several key reasons: Retailers are spending more processing returns in stores. Returns is just one example.” .

Returns 328

Returns Merchant Services Department Stores Shipping 328

Retail TouchPoints

NOVEMBER 10, 2021

Retail TouchPoints (RTP): How have consumers’ increasingly digital behaviors influenced design decisions? That is why retailers need to be smart in their store design decisions. For retailers, it is a chance to seamlessly immerse the consumer in the brand whether they choose to shop. They get to meet face-to-face.

Visual Merchandising 240

Visual Merchandising Consumer Shipping Shopping 240

Retail TouchPoints

MARCH 3, 2022

The last mile has become a more crucial part of the entire customer experience, particularly the delivery portion. Amazon Prime was the first entity to raise the delivery stakes, but soon its promise of two-day delivery became next-day delivery. Then next-day delivery became same-day and even one-hour delivery.

Advertising 231

Advertising Marketing Grocer Customer Experience 231

Wiser

NOVEMBER 2, 2021

The world of pricing can be a little complicated. You have to satisfy demanding customers who expect the best price at all times and be agile enough to change your prices on the fly if the market requires it. You don’t have to rely on your spreadsheets and your gut if you don’t want to. Price Scraper.

Marketing 157

Marketing Management Accounting ATS 157

Inside Retail

AUGUST 20, 2023

This is just part of the conversation happening with fashion brands and retailers across the country as pressures mount to gain control over notoriously complex supply chains and work towards circular, sustainable business practices. Matt Jensen, founder and CEO of M.J. per cent of fashion shoppers look for Australian made.

Fashion 246

Fashion Consumer Fast Fashion Planning 246

Retail TouchPoints

APRIL 15, 2021

Consumers are gravitating to values-based organizations and are paying closer attention to where and how products are manufactured, and as a result, CMOs at global brands must pivot and support “multilocal operations” that support more local marketing approaches. This level of autonomy will help create value and ultimately help build trust.

Marketing 173

Marketing Consumer Customer Experience Fashion 173

Wiser

FEBRUARY 6, 2023

For most retailers, the ultimate goal is creating a seamless shopping experience for consumers. A shopping experience that spans channels, allowing customers to engage with a brand online, in-store, and in between. This means that any businesses that aren’t already creating an omnichannel experience are lagging behind.

Consumer 145

Consumer Customer Experience Location Inventory Management 145

Inside Retail

FEBRUARY 19, 2022

Michaela Wessels, CEO and Co-founder of Style Arcade shares how to build a robust buying strategy that backs your winners and really moves the needle. Tier your quantities. Growth and business expansion rely on creating a tiered buying strategy, where you’re making use of different levels of depth per option.

Fashion 130

Fashion Markdowns ATS Marketing 130

Inside Retail

JULY 19, 2022

Last month, we launched our first Rising Stars of Retail report in the May issue of Inside Retail Australia’s quarterly magazine, a special feature highlighting some of the great under-the-radar talent in the industry from a wide range of departments. You began your career as a retail strategist at Retail Oasis.

Marketing 130

Marketing Fashion Customer Experience ATS 130