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Overstock Teams with UPS to Tackle Home Furnishings Returns

Retail TouchPoints

Overstock.com is piloting a new returns program with UPS that will allow Overstock customers to schedule doorstep pickup for returns of unwanted items with no re-boxing required. . As the fourth -largest online retailer of home furnishings in the U.S., 30, 2022, and customer count dropping 22.6%.

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Holiday Sales Grew 4% to Top $994 Billion, Exceeding Expectations

Retail TouchPoints

While the shorter holiday shopping calendar likely influenced the continued trend of more online shopping, there was also a return to in-person shopping experiences and a focus on early buying, Kleinhenz added. Ecommerce, Home Furnishings Show Strong Growth Online and other non-store sales grew 8.6% 1 through Dec. 1 through Dec.

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Retail Sales Drop 0.6% in November, but NRF Expects Flat Return Rate Despite Higher Sales

Retail TouchPoints

decline, furniture and home furnishings stores reported a 2.6% The National Retail Federation (NRF) and Appriss Retail projected that the 2022 returns rate will remain at 16.5%, nearly even with the 16.6% Additionally, the online return rate fell from 20.8% to return fraud. Department stores saw a 2.9% Another 41.4%

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Devising an Optimal Returns Policy for Your Business

Retail TouchPoints

For many years, permissive returns policies have been the norm in ecommerce. For the post-holiday season just past, it’s estimated that the total value of returned goods will be around $171 billion. retailers were revisiting their returns policies as of late 2022. With numbers like these, it’s no wonder that most U.S.

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Opinion: Don’t make your returns problem an experience problem

Inside Retail

Many retailers are also seeing a spike in product returns accompanying this change, with Accenture research showing returns of online purchases can reach three times the number of returns for products bought in-store. However, this approach is short-sighted and ignores the clear message that returns are sending us.

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Ikea Australia lets customers buy second-life products

Inside Retail

A new ‘ As-Is Online ’ section on the Ikea website lets customers access discontinued items, used showroom display items as well as pre-loved goods returned through the business’ Buy Back service. Ikea Australia has launched an online platform allowing customers to browse and reserve second-life Ikea furniture and homeware products.

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Pier 1 Returns as Revamped Ecommerce Retailer

Retail TouchPoints

Pier 1 Imports has officially been relaunched as an internet-first retailer selling home furnishings and accessories online.