Customer Retention, Home Furnishings and Returns

The Value of Repeat Customers

Storis

FEBRUARY 23, 2020

Understanding the advantages of earning repeat customers is the foundation to grow your company. Before diving into improving your company’s customer retention rate, it is important to understand how it will positively affect your company. Reducing customer defection rate by 5% can increase profitability by 25-125%.

Customer Retention

Customer Retention Home Furnishings Payment Services Clienteling

Leverage Tech in the 5-Step Selling Process

Storis

MARCH 21, 2023

Written for the Home Furnishings Association’s Educational Series In a world before showroom technology , it was inefficient to track non-purchasing guests. In fact, research shows that with follow-up or targeted marketing, approximately 20% of originally unsold guests can become converting customers.

Home Furnishings

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Experience Retail Today

The Value of Repeat Customers

Leverage Tech in the 5-Step Selling Process

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