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The Future of Shopping: What to Expect in 2032

Retail TouchPoints

Ecommerce, along with other digital channels, took center stage as new shopping habits formed and expectations drastically shifted. While we won’t be traveling in flying cars to our favorite stores anytime soon, we’re still on the fast track to a transformed shopping experience.

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How to Make Sense of the Complex Modern Grocery Retail Landscape 

Retail TouchPoints

The challenge with ordering too much food is that shipping is expensive and often unreliable with supply chain troubles, and warehouse space is a very limited resource. Transform shopping in-store. Local supermarkets must find ways to compete with the likes of Amazon Fresh stores and modernize the in-store shopping experience.

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From Barcodes to Bytes: Retailers Prepare for Next-Generation UPC

Retail TouchPoints

For example, a customer can scan a 2D barcode on a package of pasta sauce and instantly view ingredients, allergens, recipes and promotions. For example, a customer shopping for jeans could stop at a display that features a sign reading “Need Help?” alongside a large QR code.

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As Ecommerce Growth Continues, Retailers Turn ‘Steely-Eyed’ Gaze to Profitability

Retail TouchPoints

Additionally, rising shipping costs , talent shortages and the ease with which consumers can compare offers online make ecommerce profitability a particularly tough challenge. The ordering in grocery is the secret sauce of leading digital grocers. They are also very focused on making sure that substitutes are good.

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Sainsbury’s growth spurt continues as grocery inflation falls at slower rate

Retail Gazette

The supermarket’s CEO Simon Roberts said: “More customers are choosing to shop at Sainsbury’s, recognising our determined focus on value, product innovation and service.” Meanwhile, grocery price inflation eased at a slower rate this month, as the proportion of promotional products bought fell compared to December.

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Inside Walmart’s Expanding Last Mile Strategy: Employee Empowerment, Automation and Sustainability

Retail TouchPoints

Some of the retailer’s plans include redesigning back rooms to accommodate pickup, delivery and ship- from-store orders; adjusting staging operations for orders to drop in three-hour increments to maximize space; and sending overflow delivery orders to the crowdsourced Spark Driver network.

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Pandemic presents new differentiation prospects for grocers

Mass Relators

Online grocery shopping increased exponentially during the pandemic. Online grocery shopping was already growing during January and February of 2020, up 20% to 30% over the same months in the previous year. Dollar sales were up around 130%, and shopping trips were up 150% or more year over year (YoY) in April and May.

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